Main Call Handling Features; Hold; Unattended Call Transfer - To Simply Transfer A Call; Attended Call Transfer - To Ask The Person First To Accept The Call - Cisco 504 Quick User Manual

Main call handling features

Hold

Pushing the Hold softkey puts the caller on hold with music. To return to the original caller, press the
flashing red line button for that call.

Unattended Call Transfer - to simply transfer a call

Press Transfer soft key + the extension.
When the person answers, press the Transfer soft key again and hang up.

Attended Call Transfer - to ask the person first to accept the call

Press Transfer soft key when a call is in progress. You'll hear a secondary dial tone.
Dial the number to which you want to transfer the call.
When the person answers, ask whether they want to take the call.

If yes, press the Transfer soft key and hang up.

If no, press the Transfer soft key to return to the original caller.

Other call handling services

To set up facilities like Call Pickup, Call Forward, Hunt Groups or Conferencing, ask your system
administrator.
Cisco 504 IP Phone | Quick User guide
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