ViewSonic SC-T35 User Manual
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ViewSonic SC-T35 User Manual

ViewSonic SC-T35 User Manual

Viewsonic device manager
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Summary of Contents for ViewSonic SC-T35

  • Page 1 SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide...
  • Page 2 © 2014 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic Computer Corp.

  • Page 3: About This User's Manual

    About This User’s Manual This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device Manager console. Manual Structure and Subjects Chapter Subject Provides an overview of the ViewSonic Device Manager console. Gives detailed instructions on how to install and upgrade ViewSonic Device Manager.

  • Page 4: Table Of Contents

    Managing Client Snapshots 3.2.7 Managing Certificates of Remote Computers 3.2.8 Configuring Remote Deployment Settings 3.2.9 Selecting the Service IP of ViewSonic Device Manager 3.2.10 Configuring Auto-Logout for ViewSonic Device Manager 32 3.2.11 Configuring the Database Source of ViewSonic Device Manager 3.2.12 Selecting the Interface Language of ViewSonic Device Manager 3.2.13...
  • Page 5 3.6.4 Viewing ViewSonic Contact Information 3.6.5 Viewing ViewSonic Software License Agreement Accessing ViewSonic Device Manager Remotely with a Web Browser Configuring Client Settings 109 Desktop Virtualization and Client Configuration Client Settings at a Glance Editing or Adjusting a Group Configuration...

  • Page 6: Overview

    Overview This chapter provides an overview of the ViewSonic Device Manager console. 1.1 Introduction A brief introduction to ViewSonic Device Manager 1.2 Features The key features of ViewSonic Device Manager 1.3 Supported Platforms Operating systems supported by ViewSonic Device Manager 1.4 Supported Endpoint Devices...

  • Page 7: Introduction

    But still you need a powerful software for managing a large number of endpoint devices in a desktop virtualization infrastructure. The ViewSonic Device Manager console is designed to fill the need. It enables you to remotely deploy, manage, update clients, and assist users from a single computer. You can manage and update clients simply and quickly in groups with a flexible and secure mechanism.

  • Page 8: Supported Platforms

    • For more information on detailed specifications of different models, please visit our website at www.ViewSoniccorp.com. 1.5 Minimum System Requirements The minimum system requirements for the installation and operation of ViewSonic Device Manager are as follows: • Pentium 4, 1.0 GHz processor or the equivalent •...

  • Page 9: Installing And Upgrading Viewsonic Device Manager

    2.2 Installing Java Software The installation of Java Software or Java Runtime Environment 2.3 Initial Setup The initial setup of ViewSonic Device Manager 2.4 Upgrading ViewSonic Device Manager The upgrade of ViewSonic Device Manager 2.5 Uninstalling ViewSonic Device Manager The uninstallation of ViewSonic Device Manager...

  • Page 10: Installing Viewsonic Device Manager

    “2.4 Upgrading ViewSonic Device Manager” on page 12. 1. Get a copy of the installation program of ViewSonic Device Manager for your computer. 2. Log in to your computer with an administrator account, and then locate and double-click that program.
  • Page 11 Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 6. A message appears prompting you to restart for the installation of a prerequisite program. Click to check Yes, restart the computer now, and then click Finish. 7. After restart, the Setup Wizard appears again. Click Next to continue.
  • Page 12 Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 9. Use the default installation directory or click Browse to locate the desired one, and then click Next to continue. 10. Use the default Start menu folder or type to create a new folder for the shortcuts of programs.
  • Page 13 12. Change the default database password for the superuser or use the default. After completion, click Next to continue. NOTE • A superuser is a user who has full access to the database of ViewSonic Device Manager. 13. Click Install to start installing ViewSonic Device Manager on your computer.

  • Page 14: Installing Java Software

    14. After completion, click Finish to exit. 2.2 Installing Java Software To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and downloadable from Java’s official website at java.com. The Java software or Java Runtime Environment is required for the Shadow feature of ViewSonic Device Manager, enabling you to remotely assist a client user.

  • Page 15: Initial Setup

    Installing and Upgrading ViewSonic Device Manager Initial Setup 2.3 Initial Setup When launching ViewSonic Device Manager for the first time, you need to complete the initial setup. Follow the instructions below to complete the required configuration: 1. Launch ViewSonic Device Manager on your computer.
  • Page 16 Installing and Upgrading ViewSonic Device Manager Initial Setup ViewSonic Device Manager NOTE • In next chapter, we will describe the functionality and use of ViewSonic Device Manager in details.

  • Page 17: Upgrading Viewsonic Device Manager

    2.4 Upgrading ViewSonic Device Manager To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1 Installing ViewSonic Device Manager”...

  • Page 18: Using Viewsonic Device Manager

    Available tasks at a glance 3.6 Viewing Software Information About tab overview Available tasks at a glance 3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser How to access ViewSonic Device Manager anywhere any device with a Web browser...

  • Page 19: Viewsonic Device Manager

    ViewSonic Device Manager 3.1 ViewSonic Device Manager ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single computer. You can manage clients simply and quickly in groups with a flexible and secure mechanism. Additionally, you can remotely assist users in resolving problems or configuring local settings.

  • Page 20: Available Tasks At A Glance

    • Managing client snapshots • Managing certificates of remote computers • Configuring remote deployment settings System Establishing a Basic Administration • Configuring settings for ViewSonic Device Environment Manager • Backing up the management database • Managing database archive files • Restoring management database •...

  • Page 21: Establishing A Basic Administration Environment

    3.2 Establishing a Basic Administration Environment 3.2.1 System Tab Overview System tab enables you to establish a basic administration environment. To access the functionality of System tab, click the tab on ViewSonic Device Manager. System Tab Overview Interface Elements Name...

  • Page 22: Available Tasks At A Glance

    Importing certificates of remote computers 3.2.7 Deleting certificates of remote computers 3.2.7 Configuring remote deployment settings 3.2.8 Selecting the service IP address of ViewSonic Device Manager 3.2.9 Configuring auto-logout for ViewSonic Device Manager 3.2.10 Configuring the database source of ViewSonic Device Manager 3.2.11 Selecting the interface language of ViewSonic Device Manager 3.2.12...

  • Page 23: Managing Accounts For Administration

    2. The Account list appears in Management area. NOTE • When you log in to ViewSonic Device Manager for the first time, you are prompted to create an administrator account for client management. This account will be specified in the Account list.

  • Page 24: Managing Thin Client Firmware Files

    6. Click Modify to apply. 3.2.4 Managing Thin Client Firmware Files You can update firmware for your clients remotely with ViewSonic Device Manager. Before proceeding, you need to import firmware files of appropriate versions for ViewSonic Device Manager. NOTE • For instructions on how to update firmware for clients remotely, please see section...

  • Page 25: Importing Thin Client Firmware Files

    1. On System tab, click Deployment > Firmware. 2. The Firmware list appears. NOTE • If you never imported firmware files into ViewSonic Device Manager, the Firmware list will be empty as shown above. 3. Click Import Firmware on the top of the Firmware list.

  • Page 26: Deleting Thin Client Firmware Files

    The first scenario is that you choose to update clients with remote firmware files rather than local imported ones. In this scenario, the local list of available firmware in ViewSonic Device Manager may be not in sync with the remote list of firmware files on another computer where you choose to get firmware files.

  • Page 27: Managing Wes Package Files

    Another scenario is when you copy the file set of an imported firmware file from the installation directory of another ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this firmware file may not appear as an entry in the Firmware list.
  • Page 28 5. Click Browse to locate the desired package file, and then click Open to confirm. NOTE • ViewSonic Device Manager will automatically perform file check to ensure it’s a valid package file for WES-based clients and there is no duplicate in the Package list.
  • Page 29 The first scenario is that you choose to update clients with remote package files rather than local imported ones. In this scenario, the local list of available packages in ViewSonic Device Manager may be not in sync with the remote list of packages on another computer where you choose to get package files.

  • Page 30: Managing Client Snapshots

    A snapshot is the system copy of a client at a specific point of time, which you can use for mass deployment, system backup, and recovery. NOTE • ViewSonic SC-T35 thin clients do not support this feature. • For instructions on how to take a system snapshot for clients, please refer to section “3.4.25 Taking Client Snapshots” on page 89.

  • Page 31: Importing Client Snapshots

    The first scenario is that you choose to restore clients with remote snapshots rather than local imported ones. In this scenario, the local list of available snapshots in ViewSonic Device Manager may be not in sync with the remote list of snapshots on another computer where you choose to get snapshots.

  • Page 32: Managing Certificates Of Remote Computers

    “3.2.8 Configuring Remote Deployment Settings” on page 29. Another scenario is when you copy a snapshot file set from the installation directory of another ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this snapshot may not appear as an entry in the Snapshot list.
  • Page 33 5. Click Browse to locate the desired certificate file, and then click Open to confirm. NOTE • ViewSonic Device Manager will automatically perform file check to ensure there is no duplicate in the Certificate list. 6. Click Import to continue.

  • Page 34: Configuring Remote Deployment Settings

    3.2.8 Configuring Remote Deployment Settings You can deploy, maintain, and upgrade your thin clients from a remote computer with ViewSonic Device Manager. All required files (firmware, snapshot, or package files) can come from the same computer where your ViewSonic Device Manager is installed, or another computer with the needed files.
  • Page 35 Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click the drop-down menu on each section (Firmware, Snapshot, and WES Packages) to select Use Internal Server, and then click Save to apply. Maintaining or Deploying Clients with Remote Updates or Snapshots To maintain or deploy clients with external updates or snapshots, please do the following: 1.

  • Page 36: Selecting The Service Ip Of Viewsonic Device Manager

    3. Click Save to apply. NOTE • It’s strongly recommended to use a fixed IP address as the service IP of ViewSonic Device Manager. The change of the service IP may make all the managed clients become unmanageable. In case that the IP address of the computer where ViewSonic Device Manager is installed is changed, ensure that you make the Service IP setting here consistent with the new IP address.

  • Page 37: Configuring Auto-Logout For Viewsonic Device Manager

    3.2.11 Configuring the Database Source of ViewSonic Device Manager ViewSonic Device Manager offers two ways to store its management database: one is to store the database on the same computer where ViewSonic Device Manager is installed; the other is on a different computer. By default, the management database is stored on the computer where ViewSonic Device Manager is installed.
  • Page 38 Using ViewSonic Device Manager Establishing a Basic Administration Environment 2. The External Database pane appears in Management area. 3. Click the drop-down menu to select No. Using External Management Database To use the external and centralized management database, please do the following: 1.

  • Page 39: Selecting The Interface Language Of Viewsonic Device Manager

    Establishing a Basic Administration Environment 3.2.12 Selecting the Interface Language of ViewSonic Device Manager To select the interface language of your ViewSonic Device Manager, please do the following: 1. On System tab, click System Settings > Language. 2. The System Language pane appears in Management area.

  • Page 40: Managing Database Archive Files

    Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.14 Managing Database Archive Files Downloading a Database Archive File To download a database archive file, please do the following: 1. On System tab, click Backup and Restore. 2. In Database Archive Management section, click the Archive File drop-down menu to select the desired database archive file, and then click Download.

  • Page 41: Restoring A Database Archive File

    2. In Database Archive Management section, click the Archive File drop-down menu to select the desired archive file. 3. Click Restore to return the management database of ViewSonic Device Manager to the desired state. 3.2.16 Scheduling Automatically Performed Tasks ViewSonic Device Manager enables you to schedule tasks performed automatically at a specific time, allowing scheduled and automatic maintenance tasks for managed endpoint devices.
  • Page 42 Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click Add on the top of the Task list. 4. The Add Task Schedule pane appears in Management area. 5. On Schedule tab, type in or click to select the start date, time, the way to repeat, task comment, etc.
  • Page 43 Using ViewSonic Device Manager Establishing a Basic Administration Environment 6. On Details tab, click Add to specify the action(s). NOTE • One task consists of one or more actions. 7. On Add window, type in or click to select the action order, type, performed action, action comment, etc., and...
  • Page 44 Using ViewSonic Device Manager Establishing a Basic Administration Environment 8. After completion, the action(s) will be added to the Action list. 9. Click Save to confirm. The task entry will be added to the Task list.

  • Page 45: Adding Clients Into A Managed Group

    Scan Tab Overview Scan tab enables you to discover unmanaged clients over your local network, including clients that are not managed by the current ViewSonic Device Manager instance. To access the functionality of Scan tab, click the tab on ViewSonic Device Manager.

  • Page 46: Discovering Clients In The Whole Range Of A Local Network

    Using ViewSonic Device Manager Adding Clients into a Managed Group ViewSonic Device Manager, you need to first detect unmanaged clients over your local network, and then add them into a managed group under your ViewSonic Device Manager. To look for a thin client over your local network, you can use different client detection options available under the Scan tab.
  • Page 47 • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 5. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE •...

  • Page 48: Discovering Clients In A Specified Range Of Ip Addresses

    • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 6. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE •...

  • Page 49: Creating And Managing An Ip Range List

    Using ViewSonic Device Manager Adding Clients into a Managed Group 3.3.6 Creating and Managing an IP Range List You can define different IP ranges for your local network, and then discover unmanaged clients within a specific range of IP addresses when needed.

  • Page 50: Discovering Clients Using A Predefined Ip Range List

    Discovering Clients using a Predefined IP Range List To discover unmanaged clients using a predefined IP Range list and add the desired client(s) into a managed group under ViewSonic Device Manager, please do the following: NOTE • If you haven’t create any IP Range list, please refer to “3.3.6 Creating and Managing an IP Range List”...
  • Page 51 • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All above the Client list to select/unselect clients. 7. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE •...

  • Page 52: Managing All Your Clients

    Using ViewSonic Device Manager Managing All Your Clients 3.4 Managing All Your Clients 3.4.1 Thin Clients Tab Overview Thin Clients tab helps you to manage all your clients. To access the functionality of Thin Clients tab, click the tab on ViewSonic Device Manager.

  • Page 53: Available Tasks At A Glance

    Using ViewSonic Device Manager Managing All Your Clients 3.4.2 Available Tasks at a Glance Available Task Section Page Creating client groups 3.4.3 Managing client groups 3.4.4 3.4.5 Managing clients in a group 3.4.6 Creating setting profile groups 3.4.9 Managing setting profile groups 3.4.10...

  • Page 54: Creating Client Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.3 Creating Client Groups You can create a client group for putting a set of clients together for ease of management. NOTE • The default client group is Ungrouped. You can change a client’s group if needed.

  • Page 55: Managing Client Groups

    Ungrouped (the system default). • To delete all clients in this group as well, click to check Delete All Subitems, and then click Yes to confirm. All clients in this group will be removed from your ViewSonic Device Manger. NOTE •...

  • Page 56: Moving Clients To Another Group

    Using ViewSonic Device Manager Managing All Your Clients 3.4.5 Moving Clients to Another Group To move a client to another group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 57: Deleting Clients From A Group

    • To select more than one client, Ctrl-click or use Select All to select multiple clients. 3. A message appears prompting for confirmation. 4. Click OK to confirm. NOTE • Removing a client from your ViewSonic Device Manager will release the client from the management of ViewSonic Device Manager.

  • Page 58: Understanding Client Status Icons

    NOTE • With filters, you can access and manage a specific set of clients quickly on ViewSonic Device Manager. For more information on filters, please refer to section “3.4.30 Digging Out Clients with Filters” on page 94.

  • Page 59: Client Settings

    ViewSonic Device Manager enables you to apply a group configuration (profile), an individual configuration, or a hybrid of both to a client to set up its operating environment. With ViewSonic Client Setup, you can also make a desired individual configuration for a client.
  • Page 60 Please refer to related sections as shown above for detailed instructions on client configuration. Locking the Setting Values ViewSonic Device Manager also allows you to lock a setting value. When a setting value is locked, the gray lock icon of the setting value will become the secured blue ( ) or orange ( ) lock icon.

  • Page 61: Creating Setting Profile Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.9 Creating Setting Profile Groups A setting profile (group configuration) is a set of client settings shared by a set of clients. Through a setting profile (group configuration), you can configure client settings in groups.

  • Page 62: Managing Setting Profile Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.10 Managing Setting Profile Groups Renaming a Setting Profile Group To rename a setting profile group, please do the following: 1. On Thin Clients tab, click Profiles. 2. In the Profile Group list, click to select the desired profile group, and then click Rename on the top of the list.

  • Page 63: Creating Client Setting Profiles

    Using ViewSonic Device Manager Managing All Your Clients 3.4.11 Creating Client Setting Profiles A setting profile (group configuration) is a set of client settings shared by a group of clients. Through a setting profile, you can remotely configure client settings in groups.
  • Page 64 • The Edit Configuration window for the profile (group configuration) is just like a remote version of ViewSonic Client Setup on a client. You can simply edit client settings for this setting profile through this window. For detailed instructions on how to configure client settings, please refer to “Configuring Client Settings”...
  • Page 65 Using ViewSonic Device Manager Managing All Your Clients 4. The Select Clients window appears. A tree view of client groups and individual clients is provided in this window for specifying the applicable scope of this setting profile. 5. Click on arrows to expand the tree and click to select the desired client group or individual clients.

  • Page 66: Managing Client Setting Profiles

    Using ViewSonic Device Manager Managing All Your Clients 3.4.12 Managing Client Setting Profiles Adjusting a Setting Profile To edit a setting profile (group configuration), please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs.
  • Page 67 Using ViewSonic Device Manager Managing All Your Clients NOTE • A field marked with an asterisk is the required field. 5. Provide the required data, and then click Save to confirm. 6. The Edit Configuration window for the profile (group configuration) appears.
  • Page 68 Using ViewSonic Device Manager Managing All Your Clients Moving a Setting Profile To move a setting profile (group configuration) to another profile group, please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs.

  • Page 69: Using Individualized Client Settings

    • To have a basic understanding of client configuration, please refer to section “3.4.8 Client Settings” on page 54. • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 70: Using Hybrid Client Settings

    Managing All Your Clients NOTE • The Edit Configuration window is just like a remote version of ViewSonic Client Setup. You can simply edit client settings for this client through this window. • If the lock icon of a setting value is blue , this setting value comes from the group configuration (profile).
  • Page 71 To apply an individual configuration to the client next, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 72: Pushing Settings To Clients Through Your Local Network

    To push settings to a client, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section “3.4.16 Pulling Client Settings through Your Local Network”...
  • Page 73 Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Push Settings. 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Push Settings window appears showing the progress and result of pushing settings.
  • Page 74 To push settings to a client group, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.
  • Page 75 To push settings to all client groups, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 76: Pulling Client Settings Through Your Local Network

    The Pull Settings feature enables you to retrieve settings from a client and store in ViewSonic Device Manager, which help you sync up the client configuration in ViewSonic Device Manager with the one set up locally on a client. NOTE •...
  • Page 77 Using ViewSonic Device Manager Managing All Your Clients 7. Click OK to confirm. 8. The Pull Settings window appears showing the progress and result of retrieving settings. 9. After completion, click Close to exit. Pull Settings for a Client Group To pull settings for a client group, please do the following: 1.
  • Page 78 Using ViewSonic Device Manager Managing All Your Clients Pull Settings for all Client Group To pull settings fro all client groups, please do the following: 1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu.

  • Page 79: Pushing Certificates Of Remote Computers To Clients

    Using ViewSonic Device Manager Managing All Your Clients 3.4.17 Pushing Certificates of Remote Computers to Clients To push certificates of remote computers to a thin client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 80: Sending Messages To Clients

    Using ViewSonic Device Manager Managing All Your Clients 3.4.18 Sending Messages to Clients To send a message to the managed client(s), please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 81: Editing Or Viewing The Basic Information About A Client

    Using ViewSonic Device Manager Managing All Your Clients 3.4.19 Editing or Viewing the Basic Information about a Client To edit or view the basic information about a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 82: Rebooting Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.20 Rebooting Clients through Your Local Network The Reboot feature enables you to restart multiple clients through your local network without one by one going through the restart procedure. Most of the time, adjusting client settings and updating client firmware require a restart for those changes to take effect.
  • Page 83 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 53. Rebooting a Client Group through Your Local Network To restart a client group through your local network, please do the following: 1.
  • Page 84 Using ViewSonic Device Manager Managing All Your Clients Rebooting All Client Groups through Your Local Network To restart all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu.

  • Page 85: Shutting Down Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.21 Shutting Down Clients through Your Local Network Shutting Down a Client through Your Local Network To shut down a client through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client group to which the desired client belongs.
  • Page 86 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 53. Shutting Down a Client Group through Your Local Network To shut down a client group through your local network, please do the following: 1.
  • Page 87 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 53. Shutting Down All Client Groups through Your Local Network To shut down all client groups through your local network, please do the following: 1.

  • Page 88: Waking Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.22 Waking Clients through Your Local Network The Wake on LAN feature enables you to wake multiple clients through your local network if clients are connected to power outlets and the local network.
  • Page 89 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 53. Waking a Client Group through Your Local Network To wake a client group through your local network, please do the following: 1.
  • Page 90 Using ViewSonic Device Manager Managing All Your Clients Waking All Client Groups through Your Local Network To wake all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu.

  • Page 91: Updating Client Firmware

    Using ViewSonic Device Manager Managing All Your Clients 3.4.23 Updating Client Firmware To update the firmware for your client, please do the following: NOTE • Updating client firmware will NOT erase any client configuration. 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 92: Installing Software Packages

    Using ViewSonic Device Manager Managing All Your Clients 6. The Update Firmware window appears prompting you to select the firmware version and system language. 7. Click drop-down menus to select the desired firmware version and system language, and then click OK to confirm.
  • Page 93 Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Partial Update. 6. The Partial Update window appears prompting you to select the software package. 7. Click the drop-down menu to select the desired software package, and then click OK to confirm.

  • Page 94: Taking Client Snapshots

    NOTE • ViewSonic SC-T35 thin clients do not support this feature. To take a system snapshot for a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client group to which the desired client belongs.

  • Page 95: Restoring Client Snapshots

    Using ViewSonic Device Manager Managing All Your Clients 8. On the selected client, a warning message appears to notify the user of the planned reboot and allow the user to cancel the action if necessary. 9. After completion, the system snapshot is added to the Snapshot list.

  • Page 96: Assisting A Client User Remotely

    Using ViewSonic Device Manager Managing All Your Clients 3.4.27 Assisting a Client User Remotely The Shadow feature enables you to remotely assist client users in resolving problems or configuring local settings. You can remotely monitor and control a client just like a local client user.
  • Page 97 Using ViewSonic Device Manager Managing All Your Clients 9. The VNC Authentication window may appear prompting you for the Shadow password. 10. Type in your Shadow password, and then click OK to confirm. 11. A window pops up with the desktop screen of the selected client.

  • Page 98: Exporting Client Data

    Using ViewSonic Device Manager Managing All Your Clients 3.4.28 Exporting Client Data The Export feature available on the top of the Client Group list or the Client list allows you export an inventory of managed clients. To export an inventory of managed clients, please do the following: 1.

  • Page 99: Digging Out Clients With Filters

    7. On completion, the Result list appears above the Quick Search bar. 3.4.30 Digging Out Clients with Filters ViewSonic Device Manager enables you to create filters for digging out clients from all managed clients. With filters, you can access and manage a specific set of clients quickly.
  • Page 100 Using ViewSonic Device Manager Managing All Your Clients Adding a Filter To add a filter, please do the following: 1. On Thin Clients tab, right click on the Filters in Navigation area. 2. A popup menu appears. 3. Click to select Add Filter.

  • Page 101: Managing Your Filters

    Using ViewSonic Device Manager Managing All Your Clients Using a Client Filter Once client filters are created, you can access the desired client list quickly just by clicking the corresponding filter. All clients which meets the defined conditions will be specified in the client list.
  • Page 102 Using ViewSonic Device Manager Managing All Your Clients Adjusting a Filter To adjust a filter, please do the following: 1. On Thin Clients tab, click Filters in Navigation area. 2. The Filter list appears in Management area. 3. Click to select the desired filter, and then click Edit on the top of the Filter list.

  • Page 103: Viewing And Managing Event Logs

    3.5 Viewing and Managing Event Logs 3.5.1 Logs Tab Overview Logs tab enables you to view event logs about the management of your clients. To access the functionality of Logs tab, click the tab on ViewSonic Device Manager. Logs Tab Overview Interface Elements Name...

  • Page 104: Viewing Event Logs

    Viewing and Managing Event Logs 3.5.3 Viewing Event Logs To review event logs of ViewSonic, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To view log entries on different pages, click to change to the first/previous/next/last page.

  • Page 105: Exporting Event Logs

    3.5.4 Exporting Event Logs To export event logs of your system, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To export log entries within a specific scope, click the drop-down menus to define the scope, and then click Apply to confirm.
  • Page 106 4. The Empty Log window appears prompting for confirmation. 5. Click Yes to confirm. 6. All log entries are deleted from ViewSonic Device Manager. NOTE • A new log entry about emptying log will be added to the Log list.

  • Page 107: Viewing Software Information

    3.6 Viewing Software Information 3.6.1 About Tab Overview About tab provides the information about ViewSonic Device Manager and ViewSonic Computer Corporation. To access the information of About tab, click the tab on ViewSonic Device Manager. About Tab Overview Interface Elements...

  • Page 108: Viewing Information On Viewsonic Device Manager

    To view information on ViewSonic Device Manager, please do the following: 1. On About tab, click Product in Navigation area. 2. The version of ViewSonic Device Manager, the supported client models, and imported firmware versions are shown in Information area.

  • Page 109: Accessing Viewsonic Device Manager Remotely With A Web Browser

    3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser You can access ViewSonic Device Manager installed on a remote computer with a Web browser. ViewSonic Device Manager supports Internet Explorer, Mozilla Firefox, and Google Chrome. With a Web browser-capable computer, you can access ViewSonic Device Manager anywhere to manage all your clients.
  • Page 110 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Message about Security Certificate: Mozilla Firefox Message about Security Certificate: Microsoft Internet Explorer 4. Install a valid security certificate for the remote computer to ensure the communication between your browser and the remote computer.
  • Page 111 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Login Page: Google Chrome Login Page: Mozilla Firefox...
  • Page 112 Accessing ViewSonic Device Manager Remotely with a Web Browser Login Page: Microsoft Internet Explorer 6. Type in your credentials, and then press Enter to log in to ViewSonic Device Manager. 7. The start page of ViewSonic Device Manager appears in your browser.
  • Page 113 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Start Page of ViewSonic Device Manager: Mozilla Firefox Start Page of ViewSonic Device Manager: Microsoft Internet Explorer 8. Now you can start using ViewSonic Device Manager.

  • Page 114: Configuring Client Settings

    4.4 Editing or Adjusting an Individual Configuration How to edit or adjust an individual configuration applied only to a single client 4.5 Configuring Client Settings with ViewSonic Client Setup How to configure client settings with ViewSonic Client Setup...

  • Page 115: Desktop Virtualization And Client Configuration

    ViewSonic all-in-one, mobile, t-series thin clients can meet a wide range of desktop virtualization forms and needs. To get your client device ready for use in your IT infrastructure, you might need to customize client settings to meet the specific needs in your desktop virtualization plan.
  • Page 116 Configuring Client Settings Client Settings at a Glance Setting Icon Description Click to configure RDP (Remote Desktop Protocol) connection Remote settings and create shortcuts on the local desktop and START Desktop menu for Remote Desktop sessions. Click to configure Citrix ICA (Independent Computing Citrix ICA Architecture) connection settings and create shortcuts on the local desktop and START menu for ICA sessions.
  • Page 117 Configuring Client Settings Client Settings at a Glance Setting Icon Description USB Storage Click to configure settings for USB storage devices. Devices Audio Click to configure settings for audio devices. Printer * Click to add local or network printers for your client device. Ethernet * Click to configure your wired network settings.
  • Page 118 Click to configure your password settings. Click to update firmware through the network. This feature is only Firmware applicable when this client is managed by the ViewSonic Device Update * Manager console. Click to take a snapshot (system copy at a specific point of time)

  • Page 119: Editing Or Adjusting A Group Configuration

    Editing or Adjusting a Group Configuration 4.3 Editing or Adjusting a Group Configuration On ViewSonic Device Manager, you can edit client settings for a group of clients through the Edit Configuration window for a profile (group configuration). Through this window, all remotely configurable settings can be edited, then you can push settings to the target group of clients defined in that profile through the Push Settings feature.
  • Page 120 • When a globe icon becomes blue, the corresponding setting value is locked on clients and cannot be changed locally through ViewSonic Client Setup. 5. Choose or type in the desired setting values.

  • Page 121: Editing Or Adjusting An Individual Configuration

    Editing or Adjusting an Individual Configuration 4.4 Editing or Adjusting an Individual Configuration On ViewSonic Device Manager, you can apply an individual configuration to a client through the Edit Configuration window for that client. Through this window, all remotely configurable settings can be edited, then you can push settings to the client through the Push Settings feature.
  • Page 122 When a lock icon becomes orange and secured, the corresponding setting value is locked on the client and cannot be changed locally through ViewSonic Client Setup. • If the lock icon of a setting value is blue , this setting value comes from the group configuration (profile).

  • Page 123: Configuring Client Settings With Viewsonic Client Setup

    • To have a basic understanding of client configuration, please refer to section “3.4.9 Client Settings” on page 62. For more information on how to configure client settings locally on clients with ViewSonic Client Setup, please refer to the User’s Manual for a specific thin client model.

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