ViewSonic SC-T45 User Manual
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ViewSonic SC-T45 User Manual

ViewSonic SC-T45 User Manual

Device manager
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SC-T35/SC-T45
ViewSonic Device Manager
User Guide

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Summary of Contents for ViewSonic SC-T45

  • Page 1 SC-T35/SC-T45 ViewSonic Device Manager User Guide...
  • Page 2 © 2013 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of ViewSonic Computer Corp.

  • Page 3: About This User's Manual

    About This User’s Manual This manual provides the basic information on how to manage ViewSonic thin clients with the ViewSonic Device Manager console. Manual Structure and Subjects Chapter Subject Provides an overview of the ViewSonic Device Manager console. Gives detailed instructions on how to install and upgrade ViewSonic Device Manager.

  • Page 4: Table Of Contents

    Managing WES Package Files 3.2.6 Managing Client Snapshots 3.2.7 Configuring Remote Deployment Settings 3.2.8 Selecting the Service IP of ViewSonic Device Manager 3.2.9 Configuring the Database Source of ViewSonic Device Manager 3.2.10 Selecting the Interface Language of ViewSonic Device Manager 3.2.11 Backing Up the Management Database and Client Certificates 3.2.12...
  • Page 5 3.6.4 Viewing ViewSonic Contact Information 3.6.5 Viewing ViewSonic Software License Agreement Accessing ViewSonic Device Manager Remotely with a Web Browser Configuring Client Settings 100 Desktop Virtualization and Client Configuration Client Settings at a Glance Editing or Adjusting a Group Configuration...

  • Page 6: Overview

    Overview This chapter provides an overview of the ViewSonic Device Manager console. 1.1 Introduction A brief introduction to ViewSonic Device Manager 1.2 Features The key features of ViewSonic Device Manager 1.3 Supported Platforms Operating systems supported by ViewSonic Device Manager 1.4 Supported Endpoint Devices...

  • Page 7: Introduction

    But still you need a powerful software for managing a large number of endpoint devices in a desktop virtualization infrastructure. The ViewSonic Device Manager console is designed to fill the need. It enables you to remotely deploy, manage, update clients, and assist users from a single computer. You can manage and update clients simply and quickly in groups with a flexible and secure mechanism.

  • Page 8: Supported Endpoint Devices

    1.5 Minimum System Requirements The minimum system requirements for the installation and operation of ViewSonic Device Manager are as follows: • Pentium 4, 1.0 GHz processor or the equivalent • 512 MB of free system memory • 2 GB of free disk space (20 GB is recommended)

  • Page 9: Installing And Upgrading Viewsonic Device Manager

    2.2 Installing Java Software The installation of Java Software or Java Runtime Environment 2.3 Initial Setup The initial setup of ViewSonic Device Manager 2.4 Upgrading ViewSonic Device Manager The upgrade of ViewSonic Device Manager 2.5 Uninstalling ViewSonic Device Manager The uninstallation of ViewSonic Device Manager...

  • Page 10: Installing Viewsonic Device Manager

    Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 2.1 Installing ViewSonic Device Manager To install ViewSonic Device Manager on your computer, please follow the steps below: NOTE • Before proceeding, ensure that: — Your operating system is supported (see section 1.3 on page 2) —...
  • Page 11 Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 6. A message appears prompting you to restart for the installation of a prerequisite program. Click to check Yes, restart the computer now, and then click Finish. 7. After restart, the window appears again with the License Agreement. Read the agreement, click to check I accept the agreement, and then click Next to continue.
  • Page 12 Installing and Upgrading ViewSonic Device Manager Installing ViewSonic Device Manager 9. Use the default Start menu folder or type to create a new folder for the shortcuts of programs. Or, click Browse to choose an existing folder. 10. Click to check/uncheck Create a Desktop icon, and then click Next to continue.

  • Page 13: Installing Java Software

    2.2 Installing Java Software To access full functionality of ViewSonic Device Manager, you need to install the Java software, which is free and downloadable from Java’s official website at java.com. Please visit the website for detailed instructions on how to choose an appropriate version and install the software.

  • Page 14: Initial Setup

    Initial Setup 2.3 Initial Setup When launching ViewSonic Device Manager for the first time, you need to complete the initial setup. Follow the instructions below to complete the required configuration: 1. Click Start > All Programs > ViewSonic > ViewSonic Device Manager to open the console.

  • Page 15: Upgrading Viewsonic Device Manager

    2.4 Upgrading ViewSonic Device Manager To upgrade your ViewSonic Device Manager to a newer version, you can just install the new program without uninstalling the old one. For information on how to install ViewSonic Device Manager, please refer to section “2.1 Installing ViewSonic Device Manager”...

  • Page 16: Uninstalling Viewsonic Device Manager

    Installing and Upgrading ViewSonic Device Manager Uninstalling ViewSonic Device Manager 2.5 Uninstalling ViewSonic Device Manager To uninstall your ViewSonic Device Manager on a computer, please do the following: NOTE • To upgrade your ViewSonic Device Manager, it’s recommended not to uninstall the current ViewSonic Device Manager.

  • Page 17: Using Viewsonic Device Manager

    Available tasks at a glance 3.6 Viewing Software Information About tab overview Available tasks at a glance 3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser How to access ViewSonic Device Manager anywhere any device with a Web browser...

  • Page 18: Viewsonic Device Manager

    ViewSonic Device Manager 3.1 ViewSonic Device Manager ViewSonic Device Manager enables you to remotely deploy, manage, update clients, and assist users from a single computer. You can manage clients simply and quickly in groups with a flexible and secure mechanism. Additionally, you can remotely assist users in resolving problems or configuring local settings.

  • Page 19: Available Tasks At A Glance

    • managing thin client firmware files • managing WES package files • managing client snapshots • configuring remote deployment settings • configuring settings for ViewSonic Device Manager System Establishing a Basic Administration Environment • backing up the management database and client certificates •...

  • Page 20: Establishing A Basic Administration Environment

    3.2 Establishing a Basic Administration Environment 3.2.1 System Tab Overview System tab enables you to establish a basic administration environment. To access the functionality of System tab, click the tab on ViewSonic Device Manager. System Tab Overview Interface Elements Name...

  • Page 21: Available Tasks At A Glance

    3.2.6 scanning client snapshots 3.2.6 configuring remote deployment settings 3.2.7 selecting the service IP address of ViewSonic Device Manager 3.2.8 configuring the database source of ViewSonic Device Manager 3.2.9 selecting the interface language of ViewSonic Device Manager 3.2.10 backing up the management database and client certificates 3.2.11...

  • Page 22: Managing Administrator Accounts

    2. The Account list appears in Management area. NOTE • When you log in to ViewSonic Device Manager for the first time, you are prompted to create an administrator account for client management. This account will be specified in the Account list.

  • Page 23: Managing Thin Client Firmware Files

    6. Click Modify to apply. 3.2.4 Managing Thin Client Firmware Files You can update firmware for your clients remotely with ViewSonic Device Manager. Before proceeding, you need to import firmware files of appropriate versions for ViewSonic Device Manager. NOTE • For instructions on how to update firmware for clients remotely, please see section...
  • Page 24 1. On System tab, click Deployment > Firmware. 2. The Firmware list appears. NOTE • If you never imported firmware files into ViewSonic Device Manager, the Firmware list will be empty as shown above. 3. Click Import Firmware on the top of the Firmware list.
  • Page 25 The first scenario is that you choose to update clients with remote firmware files rather than local imported ones. In this scenario, the local list of available firmware in ViewSonic Device Manager may be not in sync with the remote list of firmware files on another computer where you choose to get firmware files.

  • Page 26: Managing Wes Package Files

    Another scenario is when you copy the file set of an imported firmware file from the installation directory of another ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this firmware file may not appear as an entry in the Firmware list.
  • Page 27 5. Click Browse to locate the desired package file, and then click Open to confirm. NOTE • ViewSonic Device Manager will automatically perform file check to ensure it’s a valid package file for WES-based clients and there is no duplicate in the Package list.
  • Page 28 The first scenario is that you choose to update clients with remote package files rather than local imported ones. In this scenario, the local list of available packages in ViewSonic Device Manager may be not in sync with the remote list of packages on another computer where you choose to get package files.

  • Page 29: Managing Client Snapshots

    A snapshot is the system backup of a client at a specific point of time, which you can use to restore your client to that system state. NOTE • ViewSonic SC-T35 thin clients do not support this feature. • For instructions on how to take a system snapshot for clients, please refer to section “3.4.23 Taking Client Snapshots” on page 80.
  • Page 30 The first scenario is that you choose to restore clients with remote snapshots rather than local imported ones. In this scenario, the local list of available snapshots in ViewSonic Device Manager may be not in sync with the remote list of snapshots on another computer where you choose to get snapshots.

  • Page 31: Configuring Remote Deployment Settings

    “3.2.7 Configuring Remote Deployment Settings” on page 26. Another scenario is when you copy a snapshot file set from the installation directory of another ViewSonic Device Manager into the same installation directory of your ViewSonic Device Manager, this snapshot may not appear as an entry in the Snapshot list.
  • Page 32 Using ViewSonic Device Manager Establishing a Basic Administration Environment 3. Click the drop-down menu on each section (Firmware, Snapshot, and WES Packages) to select Use Internal Server, and then click Save to apply. Maintaining or Deploying Clients with Remote Updates or Snapshots To maintain or deploy clients with external updates or snapshots, please do the following: 1.

  • Page 33: Selecting The Service Ip Of Viewsonic Device Manager

    Configuring the Database Source of ViewSonic Device Manager ViewSonic Device Manager offers two ways to store its management database: one is to store the database on the same computer where ViewSonic Device Manager is installed; the other is on a different computer. By default, the...
  • Page 34 Using ViewSonic Device Manager Establishing a Basic Administration Environment Using Local Management Database To use the local management database, please do the following: 1. On System tab, click System Settings > External Database. 2. The External Database pane appears in Management area.

  • Page 35: Selecting The Interface Language Of Viewsonic Device Manager

    Your client is not managed by any ViewSonic Device Manager by factory default. To manage a client, you need to add it into a managed group under the governing ViewSonic Device Manager. Once this is done, the governing ViewSonic Device Manager obtains a certificate to be able to manage that client.

  • Page 36: Managing Database And Certificate Archive Files

    Using ViewSonic Device Manager Establishing a Basic Administration Environment 3.2.12 Managing Database and Certificate Archive Files Downloading a Database and Certificate Archive File To download a database and certificate archive file, please do the following: 1. On System tab, click Backup and Restore.

  • Page 37: Restoring A Database And Certificate Archive File

    P2T client for short. To get your P2T client ready for use, you need to add your P2T client into a managed group under ViewSonic Device Manager and obtain a P2T license from ViewSonic Device Manger.
  • Page 38 ViewSonic Device Manager, please refer to section “3.3.3 Client Detection and Management” on page 35. You need to import the license file(s) into ViewSonic Device Manager, preparing licenses for your P2T clients. The number of licenses determines how many P2T clients you could have.

  • Page 39: Adding Clients Into A Managed Group

    Scan Tab Overview Scan tab enables you to discover unmanaged clients over your local network, including clients that are not managed by the current ViewSonic Device Manager instance. To access the functionality of Scan tab, click the tab on ViewSonic Device Manager.

  • Page 40: Client Detection And Management

    Client Detection and Management Your client is not managed by any ViewSonic Device Manager by factory default. To manage your clients with ViewSonic Device Manager, you need to first detect unmanaged clients over your local network, and then add them into a managed group under your ViewSonic Device Manager.

  • Page 41: Discovering Clients In The Whole Range Of A Local Network

    • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 5. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE • Whichever group you add a client to (including Ungrouped), once Put in group...

  • Page 42: Discovering Clients In A Specified Range Of Ip Addresses

    • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All on the top of the Client list to select/unselect clients. 6. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE • Whichever group you add a client to (including Ungrouped), once Put in group...

  • Page 43: Creating And Managing An Ip Range List

    Using ViewSonic Device Manager Adding Clients into a Managed Group 3.3.6 Creating and Managing an IP Range List You can define different IP ranges for your local network, and then discover unmanaged clients within a specific range of IP addresses when needed.

  • Page 44: Discovering Clients Using A Predefined Ip Range List

    Discovering Clients using a Predefined IP Range List To discover unmanaged clients using a predefined IP Range list and add the desired client(s) into a managed group under ViewSonic Device Manager, please do the following: NOTE • If you haven’t create any IP Range list, please refer to “3.3.6 Creating and Managing an IP Range List”...
  • Page 45 • To select multiple clients, just click to select each individual client. You can also use Select All and Unselect All above the Client list to select/unselect clients. 7. On completion, the client(s) is managed by your ViewSonic Device Manager. NOTE • Whichever group you add a client to (including Ungrouped), once Put in group...

  • Page 46: Managing All Your Clients

    Using ViewSonic Device Manager Managing All Your Clients 3.4 Managing All Your Clients 3.4.1 Thin Clients Tab Overview Thin Clients tab helps you to manage all your clients. To access the functionality of Thin Clients tab, click the tab on ViewSonic Device Manager.

  • Page 47: Available Tasks At A Glance

    Using ViewSonic Device Manager Managing All Your Clients 3.4.2 Available Tasks at a Glance Available Task Section Page creating client groups 3.4.3 managing client groups 3.4.4 3.4.5 managing clients in a group 3.4.6 creating setting profile groups 3.4.9 managing setting profile groups 3.4.10...

  • Page 48: Creating Client Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.3 Creating Client Groups You can create a client group for putting a set of clients together for ease of management. NOTE • The default client group is Ungrouped. You can change a client’s group if needed.

  • Page 49: Managing Client Groups 3.4.4

    Ungrouped (the system default). • To delete all clients in this group as well, click to check Delete All Subitems, and then click Yes to confirm. All clients in this group will be removed from your ViewSonic Device Manger. NOTE • Removing a client from your ViewSonic Device Manager will release the client from...

  • Page 50: Moving Clients To Another Group

    Using ViewSonic Device Manager Managing All Your Clients 3.4.5 Moving Clients to Another Group To move a client to another group, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 51: Deleting Clients From A Group

    • To select more than one client, Ctrl-click or use Sellect All to select multiple clients. 3. A message appears prompting for confirmation. 4. Click OK to confirm. NOTE • Removing a client from your ViewSonic Device Manager will release the client from the management of ViewSonic Device Manager.

  • Page 52: Understanding Client Status Icons

    NOTE • With filters, you can access and manage a specific set of clients quickly on ViewSonic Device Manager. For more information on filters, please refer to section “3.4.27 Digging Out Clients with Filters” on page 85.

  • Page 53: Client Settings

    ViewSonic Device Manager enables you to apply a group configuration (profile), an individual configuration, or a hybrid of both to a client to set up its operating environment. With ViewSonic Client Setup, you can also make a desired individual configuration for a client.

  • Page 54: Client Configuration

    Please refer to related sections as shown above for detailed instructions on client configuration. Locking the Setting Values ViewSonic Device Manager also allows you to lock a setting value. When a setting value is locked, the gray lock icon of the setting value will become the secured blue ( ) or orange ( ) lock icon.

  • Page 55: Creating Setting Profile Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.9 Creating Setting Profile Groups A setting profile (group configuration) is a set of client settings shared by a set of clients. Through a setting profile (group configuration), you can configure client settings in groups.

  • Page 56: Managing Setting Profile Groups

    Using ViewSonic Device Manager Managing All Your Clients 3.4.10 Managing Setting Profile Groups Renaming a Setting Profile Group To rename a setting profile group, please do the following: 1. On Thin Clients tab, click Profiles. 2. In the Profile Group list, click to select the desired profile group, and then click Rename on the top of the list.

  • Page 57: Creating Client Setting Profiles

    Using ViewSonic Device Manager Managing All Your Clients 3.4.11 Creating Client Setting Profiles A setting profile (group configuration) is a set of client settings shared by a group of clients. Through a setting profile, you can remotely configure client settings in groups.
  • Page 58 • The Edit Configuration window for the profile (group configuration) is just like a remote version of ViewSonic Client Setup on a client. You can simply edit client settings for this setting profile through this window. For detailed instructions on how to configure client settings, please refer to “Configuring Client Settings”...
  • Page 59 Using ViewSonic Device Manager Managing All Your Clients 3. Click at the right top of the Available Clients pane. 4. The Select Clients window appears. A tree view of client groups and individual clients is provided in this window for specifying the applicable scope of this setting profile.

  • Page 60: Managing Client Setting Profiles

    Using ViewSonic Device Manager Managing All Your Clients 3.4.12 Managing Client Setting Profiles Adjusting a Setting Profile To edit a setting profile (group configuration), please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs.
  • Page 61 Using ViewSonic Device Manager Managing All Your Clients 4. The Copy window appears prompting for the name, description, and profile group. NOTE • A field marked with an asterisk is the required field. 5. Provide the required data, and then click Save to confirm.
  • Page 62 Using ViewSonic Device Manager Managing All Your Clients Moving a Setting Profile To move a setting profile (group configuration) to another profile group, please do the following: 1. On Thin Clients tab, click Profiles to expand the Profile Group tree, and then click the profile group to which the desired setting profile belongs.

  • Page 63: Using Individualized Client Settings

    • To have a basic understanding of client configuration, please refer to section “3.4.8 Client Settings” on page 48. • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 64: Using Hybrid Client Settings

    Managing All Your Clients NOTE • The Edit Configuration window is just like a remote version of ViewSonic Client Setup. You can simply edit client settings for this client through this window. • If the lock icon of a setting value is blue , this setting value comes from the group configuration (profile).
  • Page 65 To apply an individual configuration to the client next, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 66: Pushing Settings To Clients Through Your Local Network

    To push settings to a client, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings. For detailed instructions on how to pull client settings from managed clients, please refer to section “3.4.16 Pulling Client Settings through Your Local Network”...
  • Page 67 Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Push Settings. 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Push Settings window appears showing the progress and result of pushing settings.
  • Page 68 To push settings to a client group, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.
  • Page 69 To push settings to all client groups, please do the following: NOTE • To ensure that your ViewSonic Device Manager is in sync with the setting values on managed clients, it’s recommended to pull client settings from all managed clients for ViewSonic Device Manager before editing individualized client settings.

  • Page 70: Pulling Client Settings Through Your Local Network

    The Pull Settings feature enables you to retrieve settings from a client and store in ViewSonic Device Manager, which help you sync up the client configuration in ViewSonic Device Manager with the one set up locally on a client. NOTE • Some settings can only be configured locally on clients.
  • Page 71 Using ViewSonic Device Manager Managing All Your Clients 6. A window appears prompting for confirmation. 7. Click OK to confirm. 8. The Pull Settings window appears showing the progress and result of retrieving settings. 9. After completion, click Close to exit.
  • Page 72 Using ViewSonic Device Manager Managing All Your Clients Pull Settings for all Client Group To pull settings fro all client groups, please do the following: 1. On Thin Clients tab, right-click on Thin Clients in Navigation area to open a popup menu.

  • Page 73: Editing Or Viewing The Basic Information About A Client

    Using ViewSonic Device Manager Managing All Your Clients 3.4.17 Editing or Viewing the Basic Information about a Client To edit or view the basic information about a client, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 74: Rebooting Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.18 Rebooting Clients through Your Local Network The Reboot feature enables you to restart multiple clients through your local network without one by one going through the restart procedure. Most of the time, adjusting client settings and updating client firmware require a restart for those changes to take effect.
  • Page 75 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 47. Rebooting a Client Group through Your Local Network To restart a client group through your local network, please do the following: 1.
  • Page 76 Using ViewSonic Device Manager Managing All Your Clients Rebooting All Client Groups through Your Local Network To restart all client groups through your local network, please do the following: 1. On Thin Clients tab, right-click to open a popup menu.

  • Page 77: Shutting Down Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.19 Shutting Down Clients through Your Local Network Shutting Down a Client through Your Local Network To shut down a client through your local network, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click to select the client group to which the desired client belongs.
  • Page 78 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 47. Shutting Down a Client Group through Your Local Network To shut down a client group through your local network, please do the following: 1.
  • Page 79 Using ViewSonic Device Manager Managing All Your Clients 7. After completion, the Status icons will indicate clients of this group are off-line. NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 47.

  • Page 80: Waking Clients Through Your Local Network

    Using ViewSonic Device Manager Managing All Your Clients 3.4.20 Waking Clients through Your Local Network The Wake on LAN feature enables you to wake multiple clients through your local network if clients are connected to power outlets and the local network.
  • Page 81 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 47. Waking a Client Group through Your Local Network To wake a client group through your local network, please do the following: 1.
  • Page 82 Using ViewSonic Device Manager Managing All Your Clients NOTE • For information on the meanings of the Status icons, please refer to “3.4.7 Understanding Client Status Icons” on page 47. Waking All Client Groups through Your Local Network To wake all client groups through your local network, please do the following: 1.

  • Page 83: Updating Client Firmware

    Using ViewSonic Device Manager Managing All Your Clients 3.4.21 Updating Client Firmware To update the firmware for your client, please do the following: NOTE • Updating client firmware will NOT erase any client configuration. 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then click the client group to which the desired client belongs.

  • Page 84: Installing Software Packages

    Using ViewSonic Device Manager Managing All Your Clients 6. The Update Firmware window appears prompting you to select the firmware version and system language. 7. Click drop-down menus to select the desired firmware version and system language, and then click OK to confirm.

  • Page 85: Taking Client Snapshots

    Using ViewSonic Device Manager Managing All Your Clients 4. The Command menu appears. 5. Click to select Partial Update. 6. The Partial Update window appears prompting you to select the software package. 7. Click the drop-down menu to select the desired software package, and then click OK to confirm.
  • Page 86 Using ViewSonic Device Manager Managing All Your Clients 3. Click to select the desired client, and then click Command on the top of the Client list. NOTE • You can take system snapshot for only one client at a time.

  • Page 87: Restoring Client Snapshots

    • Ensure that you have installed the Java software or Java Runtime Environment. It’s required to execute the Shadow feature. • ViewSonic t50 doesn’t support the Shadow feature. To remotely assist a client user, please do the following: 1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then select the client group to which the desired client belongs.
  • Page 88 Using ViewSonic Device Manager Managing All Your Clients NOTE • It’s not allowed to select multiple clients while executing the Shadow feature. However, you could do it one by one for multiple clients. 4. The Command menu appears. 5. Click to select Shadow.

  • Page 89: Digging Out Profiles, Clients, Or Event Logs With Quick Search

    Using ViewSonic Device Manager Managing All Your Clients 11. A window pops up with the desktop screen of the selected client. 12. Now you can remotely monitor and control the client to assist the client user. NOTE • The user of the client could also control the system with the local keyboard and mouse.

  • Page 90: Digging Out Clients With Filters

    7. On completion, the Result list appears above the Quick Search bar. 3.4.27 Digging Out Clients with Filters ViewSonic Device Manager enables you to create filters for digging out clients from all managed clients. With filters, you can access and manage a specific set of clients quickly.
  • Page 91 Using ViewSonic Device Manager Managing All Your Clients 4. The Filter Condition List and Filter Preview panes appear in Management area. 5. Type in the desired name for this filter. 6. Click to select the desired field name, operator, and then type in the value for a filter condition.

  • Page 92: Managing Your Filters

    Using ViewSonic Device Manager Managing All Your Clients Using a Client Filter Once client filters are created, you can access the desired client list quickly just by clicking the corresponding filter. All clients which meets the defined conditions will be specified in the client list.
  • Page 93 Using ViewSonic Device Manager Managing All Your Clients Adjusting a Filter To adjust a filter, please do the following: 1. On Thin Clients tab, click Filters in Navigation area. 2. The Filter list appears in Management area. 3. Click to select the desired filter, and then click Edit on the top of the Filter list.

  • Page 94: Viewing And Managing Event Logs

    3.5 Viewing and Managing Event Logs 3.5.1 Logs Tab Overview Logs tab enables you to view event logs about the management of your clients. To access the functionality of Logs tab, click the tab on ViewSonic Device Manager. Logs Tab Overview Interface Elements Name...

  • Page 95: Viewing Event Logs

    Viewing and Managing Event Logs 3.5.3 Viewing Event Logs To review event logs of ViewSonic, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To view log entries on different pages, click to change to the first/previous/next/last page.

  • Page 96: Exporting Event Logs

    Exporting Event Logs To export event logs of your system, please do the following: 1. On ViewSonic Device Manager, click Logs tab. 2. The Log list appears. • To export log entries within a specific scope, click the drop-down menus to define the scope, and then click Apply to confirm.
  • Page 97 4. The Empty Log window appears prompting for confirmation. 5. Click Yes to confirm. 6. All log entries are deleted from ViewSonic Device Manager. NOTE • A new log entry about emptying log will be added to the Log list.

  • Page 98: Viewing Software Information

    3.6 Viewing Software Information 3.6.1 About Tab Overview About tab provides the information about ViewSonic Device Manager and ViewSonic Computer Corporation. To access the information of About tab, click the tab on ViewSonic Device Manager. About Tab Overview Interface Elements...

  • Page 99: Viewing Information On Viewsonic Device Manager

    To view information on ViewSonic Device Manager, please do the following: 1. On About tab, click Product in Navigation area. 2. The version of ViewSonic Device Manager, the supported client models, and imported firmware versions are shown in Information area.

  • Page 100: Accessing Viewsonic Device Manager Remotely With A Web Browser

    3.7 Accessing ViewSonic Device Manager Remotely with a Web Browser You can access ViewSonic Device Manager installed on a remote computer with a Web browser. ViewSonic Device Manager supports Internet Explorer, Mozilla Firefox, and Google Chrome. With a Web browser-capable computer, you can access ViewSonic Device Manager anywhere to manage all your clients.
  • Page 101 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Message about Security Certificate: Mozilla Firefox Message about Security Certificate: Microsoft Internet Explorer 4. Install a valid security certificate for the remote computer to ensure the communication between your browser and the remote computer.
  • Page 102 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser 5. The Login page appears on the browser prompting for credentials (account name and password). Login Page: Google Chrome Login Page: Mozilla Firefox...
  • Page 103 Accessing ViewSonic Device Manager Remotely with a Web Browser Login Page: Microsoft Internet Explorer 6. Type in your credentials, and then press Enter to log in to ViewSonic Device Manager. 7. The start page of ViewSonic Device Manager appears in your browser.
  • Page 104 Using ViewSonic Device Manager Accessing ViewSonic Device Manager Remotely with a Web Browser Start Page of ViewSonic Device Manager: Mozilla Firefox Start Page of ViewSonic Device Manager: Microsoft Internet Explorer 8. Now you can start using ViewSonic Device Manager.

  • Page 105: Configuring Client Settings

    How to edit or adjust an individual configuration applied only to a single client 4.5 Configuring Client Settings with ViewSonic Client Setup How to configure client settings with ViewSonic Client Setup 4.6 Certificate Management and Deployment Newly Added Features in ViewSonic Device Manager (the...

  • Page 106: Desktop Virtualization And Client Configuration

    The desktop virtualization is available in various forms: user state virtualization, application virtualization, session based virtualization, virtual machine based virtualization, or even a hybrid approach. ViewSonic clients can meet a wide range of desktop virtualization forms and needs. To get your client ready for use, you might need to configure client settings to meet the specific needs in your desktop virtualization plan.
  • Page 107 Configuring Client Settings Client Settings at a Glance Setting Icon Description Display Click to configure your display settings. Desktop Click to customize your system language and desktop. User Interface Keyboard Click to adjust your keyboard settings. Mouse Click to adjust your mouse settings. Screensaver Click to configure your screensaver settings.
  • Page 108 Click to configure your password settings. Click to update firmware through the network. This feature is only Firmware applicable when this client is managed by the ViewSonic Device Update * Manager console. Click to take a snapshot (system backup at a specific point of...

  • Page 109: Editing Or Adjusting A Group Configuration

    4.3 Editing or Adjusting a Group Configuration On ViewSonic Device Manager, you can edit client settings for a group of clients through the Edit Configuration window for a profile (group configuration). Through this window, all remotely configurable settings can be edited, then you can push settings to the target group of clients defined in that profile through the Push Settings feature.
  • Page 110 Configuring Client Settings Editing or Adjusting a Group Configuration Edit Configuration (Profile) Window: SC-T45 Edit Configuration (Profile) Window: SC-T35...
  • Page 111 • When a globe icon becomes blue, the corresponding setting value is locked on clients and cannot be changed locally through ViewSonic Client Setup. 5. Choose or type in the desired setting values. 6. After the editing of setting values is completed, click Save at the bottom of that setting page to save the changes.

  • Page 112: Editing Or Adjusting An Individual Configuration

    4.4 Editing or Adjusting an Individual Configuration On ViewSonic Device Manager, you can apply an individual configuration to a client through the Edit Configuration window for that client. Through this window, all remotely configurable settings can be edited, then you can push settings to the client through the Push Settings feature.

  • Page 113: Configuring Client Settings With Viewsonic Client Setup

    • To have a basic understanding of client configuration, please refer to section “3.4.8 Client Settings” on page 48. For more information on how to configure client settings locally on clients with ViewSonic Client Setup (ACS), please refer to the user’s manual or ACS user’s manual for a specific thin client model.

  • Page 114: Certificate Management And Deployment

    This document provides important information for the version 2.08 PREN or later of ViewSonic Device Manager, and is as a supplement to the User’s Manual for ViewSonic Device Manager when a newer version is used. Checking the Version of ViewSonic Device Manager To check the version of the installed ViewSonic Device Manager, please do the following: 1.
  • Page 115 Open to confirm. NOTE • ViewSonic Device Manager will automatically perform the file check to ensure that the selected file is in a correct format (PEM or DER format) and there is no duplicate in the Certificate list.
  • Page 116 Configuring Client Settings Certificate Management and Deployment Deploying Certificates To deploy certificates to clients, please do the following: NOTE • Ensure that your client or the firmware version of your client supports certificate management. Check your client to see if Certificate Manager is available on the Client Setup console.

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