Troubleshooting Tips; Solutions; Table 5 - Troubleshooting Solutions - Arris SURFboard SB6141 User Manual

Troubleshooting Tips

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If the solutions listed here do not solve your problem, contact your service provider.
You may have to reset the SB6141 modem configuration to its original factory settings if the cable
modem is not functioning properly.
Your service provider may ask for the status of the icon lights as described in
Error Conditions.

Solutions

Modem Problem
Power Icon is OFF
Cannot Send or Receive
Data
SURFboard® SB6141 • DOCSIS® 3.0 Cable Modem • User Guide
365-095-25778-x.1
Troubleshooting Tips
Table 5 – Troubleshooting Solutions
Possible Solution
• Check the cable connections to the cable modem and electrical
wall outlet.
• Check that the electrical wall outlet is working.
•
Is the outlet controlled by a light switch?
• On the front panel, note the status of the icons and refer to
Panel Icons and Error Conditions
• If you have cable television, check your television to ensure your
cable service is operating properly.
• Check the coaxial cable connection at the SB6141 and cable wall
outlet. Hand tighten, if necessary.
• Check the IP address on your computer; you may have to renew
your IP address. Call your service provider for assistance.
• Check that the Ethernet cable is properly connected to the SB6141
and your computer.
• If a device is connected via the Ethernet port, check that the
ONLINE icon is lit solid (On) to verify connectivity.
• Call your service provider for further assistance.
Front Panel Icons and
Front
to identify the error.
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