Arris SURFBOARD SB6190 Quick Start Manual

DOCSIS 3.0 Cable Modem
®
Quick Start Guide
In the Box
• SB6190 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Support Information Card
• SB6190 Quick Start Guide
IMPORTANT!
You must have a live broadband cable connection already
installed in your home before installing the SB6190 Cable
Modem. If you do not, please contact a service provider for
assistance.
When contacting a service provider, you may have to provide
the MAC address and Serial number listed on the cable
modem label on the bottom of your SB6190 (see back page).

Install the Cable Modem

1. Check that a coaxial cable is already connected to a cable wall
outlet and then connect the other end of the coaxial cable to the
Cable connector on the rear of your SB6190.
Use your hand to tighten the connectors to avoid damaging them.
2. Connect the Ethernet cable to the Ethernet port on your computer
and to the Ethernet port on the rear of your SB6190.
3. Connect the power cord to the Power port on the rear of your
SB6190 and then plug the other end into an electrical wall outlet
that is not controlled by a wall switch.
This automatically powers ON your SB6190.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646
Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
SB6190
Test the Cable Modem Connection
1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6190
will first FLASH (blink) and then light up SOLID.
Check the Front Panel LED Status table for more information (see back page).
Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and press
Enter to test your network connection. The ARRIS website should open.
• If the website opens, your SB6190 was set up properly.
• If the website fails to open, first check each cable connection on your devices
to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, contact your current service provider to either set up your
Internet service or activate your SB6190.