ARRIS SURFboard Cable Modem SB6190 Docsis User Guide

Items Included in the Box

• SB6190 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Quick Start Guide

You must have a live broadband cable connection already installed in your home before installing the SB6190 Cable Modem. If not, please contact a service provider for assistance. When contacting a service provider, you may be asked for the MAC address and Serial number located on the bottom of your cable modem (see Modem Label for details).

Connecting Your Cable Modem

1. Connect the coaxial cable from the cable wall outlet to the Cable connector on the rear of your SB6190. Use your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port on your computer (or other network device) and to an Ethernet port on the rear of your SB6190.
3. Connect the power cord to the Power port on the rear of your SB6190 and then plug it into an electrical wall outlet.
   This automatically powers ON your SB6190.

Testing Your Cable Modem Connection

1. Power ON your computer. The Receive, Send, and Online LEDs on your cable modem will first FLASH (blink) and then light up SOLID. See Front Panel LEDs for LED status information.
   Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter to test your network connection.
   • If the web page opens, your cable modem was set up properly.
   • If the web page does not open, you may have to contact your service provider to set up your Internet service or activate your cable modem.

Front Panel LEDs

During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs should always be lit SOLID. The LINK LED should FLASH during data transfer.

Note: During startup, all LEDs will FLASH and then light up SOLID, in sequence. If an LED lights up SOLID and the next LED does not FLASH, please contact your service provider.

ICON	LED STATUS
	Green (ON): Indicates power to the modem is properly connected
	Green (ON): Indicates a downstream (receive data) channel connection Blue* (ON): Indicates a bonded downstream (receive data) channel connection
	Green (ON): Indicates an upstream (send data) channel connection Blue* (ON): Indicates a bonded upstream (send data) channel connection
	Green (ON): Indicates Internet connectivity

* High-speed data service may not be available in your location. Check with your service provider for more information.

Modem Label

Please note: The SB6190 modem label is also located on the bottom of your cable modem. The label contains specific ID information for your cable modem.

To receive cable service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and serial number (see S/N) listed on the modem label.

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646

The SURFboard SB6190 User Guide, frequently asked questions (FAQs), and additional product information are available online at the ARRIS Support website: www.arris.com/consumer.

© 2015 ARRIS Enterprises, Inc. All rights reserved.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

ARSVD01621-a 5/2015

Videos

Setting up Your ARRIS SURFboard SB6190 Video

Documents / Resources

References

• Cable Modems | ARRIS SURFboard
• ARRIS SURFboard Support | CommScope

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download ARRIS SURFboard Cable Modem SB6190 Docsis User Guide