Arris SurfBoard SB6141 Quick Start Manual

DOCSIS 3.0 Cable Modem
®
Quick Start Guide
In the Box
• SB6141 Cable Modem
• Power Supply
• Ethernet Cable
• Software License & Warranty Card
• Support Information Card
• SB6141 Quick Start Guide
IMPORTANT!
You must have a live broadband cable connection already
installed in your home before installing the SB6141 Cable
Modem. If you do not, please contact a service provider for
assistance.
When contacting a service provider, you may have to provide
the MAC address and Serial number listed on the cable
modem label on the bottom of your SB6141 (see back page).

Install the Cable Modem

1. Connect a coaxial cable to a cable wall outlet and to the Cable
connector on the rear of your SB6141. Hand-tighten each
connector.
2. Connect the power cord to the Power port on the rear of your
SB6141 and then plug the other end into an electrical wall outlet.
This automatically powers ON your SB6141.
3. Connect the Ethernet cable to the Ethernet port on your computer
(or other device) and to the Ethernet port on the rear of your
SB6141.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646
Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
SB6141
Test the Cable Modem Connection
1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6141
will first FLASH (blink) and then light up SOLID.
See the Front Panel LEDs table on the back page for more LED Status information.
Note: If all three LEDs did not light up SOLID, contact your service provider.
2. Open any web browser on your computer, such as Internet Explorer, Google
Chrome, Firefox, or Safari.
3. Type a valid URL (such as www.surfboard.com) in the address bar and press
Enter to test your network connection. The website should open.
• If the web page opens, your SB6141 was set up properly.
• If the web page fails to open, first check each cable connection on your devices
to ensure that they are securely connected. Then, retype the URL.
If still unsuccessful, you may have to contact your current service provider to
either set up your Internet service or activate your SB6141.