Arris Surfboard SB6183 User Manual
  1. Manuals
  2. Brands
  3. Arris Manuals
  4. Modem
  5. SURFboard SB6183
  6. User manual

Arris Surfboard SB6183 User Manual

Docsis 3.0 cable modem
Hide thumbs Also See for Surfboard SB6183:
Table of Contents

Advertisement

Quick Links

SB6183
DOCSIS® 3.0 Cable Modem
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Arris Surfboard SB6183

Summary of Contents for Arris Surfboard SB6183

  • Page 1 SB6183 DOCSIS® 3.0 Cable Modem User Guide...
  • Page 2 ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

  • Page 3: Table Of Contents

    Reset the SB6183 Configuration Settings ................ 23 Reboot the SB6183 ......................24 Exit the SB6183 Web Manager ..................25 Troubleshooting Tips ..................... 26 Solutions .......................... 26 SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 4 Front Panel LED Icons and Error Conditions ..............27 Warranty Information ................... 28 SURFboard SB6183 User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 5: Safety And Regulatory Information

    Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 6 Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 7: Fcc Statements

    This device may not cause interference, and  This device must accept any interference, including interference that may cause undesired  operation of the device. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 8 établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 9: Caring For The Environment By Recycling

    Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste.

  • Page 10: Getting Started

    Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6183 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed broadband connection to the Internet for your computer and other network devices on your home or small business network. This guide provides a product overview and instructions for installing and setting up your SB6183 to get it connected to your home network.

  • Page 11: Additional Item(S) You May Need

     Windows XP SP3 Note: Microsoft no longer supports Windows XP. The SB6183 should still function without any problems.  Macintosh® 10.4 or higher  UNIX®  Linux® SURFboard SB6183 User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 12: Contact Information

    Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer  (http://www.arris.com/consumer) Call ARRIS Technical Support: 1-877-466-8646  SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 13: Product Overview

    *Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 14: Rear Panel

    The cable modem label is located on the bottom of the SB6183. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance. You may need to...

  • Page 15: Installing The Cable Modem

    4. Connect the other end of the Ethernet cable to the Ethernet port on your computer. 5. Connect the power cord to the Power port on the rear of the SB6183. SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 16: Establish An Internet Connection

    Explorer, Google Chrome, Firefox, or Safari) on the computer. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. The ARRIS website should open. If it fails to open, please contact your service provider for assistance.

  • Page 17: Using The Cable Modem Web Manager

    Figure 4: SB6183 Opening Screen Note: If you cannot access the HTML pages in the SB6183 Web Manager, please call or contact ARRIS Technical Support for assistance. SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 18: Sb6183 Web Manager Screen Options

    Provides the serial number and MAC addresses for the cable modem and computers connected on your home network. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 19: Get Help

    Exit the SB6183 Web Manager To exit the SB6183 Web Manager: Click the Close button in the upper right corner of the web browser window.  SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 20: Monitoring Your Cable Modem And Connected Network

    2. Click the Status menu button or link on the SB6183 Web Manager screen. The Status screen displays (see Figure 8). 3. Press F5 to refresh or update the information on the screen. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 21: View The Sb6183 Product Information

    2. Click the Product Information menu button or link on the SB6183 Web Manager screen. Figure 9: SB6183 Product Information Screen 3. Press F5 to refresh or update the information on the screen. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 22: View The Sb6183 Event Log

    Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance. To open the Logs screen: 1.

  • Page 23: Reset The Sb6183 Configuration Settings

    2. Click the Configuration menu tab or link on the SB6183 Web Manager Menu. The Configuration screen displays. Figure 12: SB6183 Configuration Screen 3. Click Restore Factory Defaults. The following message dialog will display. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 24: Reboot The Sb6183

    1. Click the Configuration menu tab or menu link on the SB6183 Web Manager Menu. The Configuration screen displays. Figure 14: SB6183 Configuration Screen 2. Click Reboot. The following message dialog will display: SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 25: Exit The Sb6183 Web Manager

    Exit the SB6183 Web Manager To exit the SB6183 Web Manager: Click the Close button in the upper right corner of the web browser window  SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.

  • Page 26: Troubleshooting Tips

    If none of the above solutions resolves the problem, contact  your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 27 Downstream channel is lost cannot be acquired FLASHING Upstream send channel Upstream channel is lost cannot be acquired FLASHING IP registration is unsuccessful IP registration is lost SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
  • Page 28 Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs.
  • Page 29 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
  • Page 30 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com PN: 365-095-24153 x.2 December 2015...

Table of Contents