Part Or The Entire Output Is Black; Pitched Color Dots - Dell C2665dnf User Manual

Part or the entire output is black

Action
1 Ensure that the drum cartridges are installed correctly. See "Installing a
Drum Cartridge."
Does this solve your problem?
2 Ensure Output Color is set to Color in the printer driver.
On the Graphics tab, ensure that Output Color is set to Color.
a
Does this solve your problem?
3
Replace the drum cartridges.
Replace the drum cartridges. See "Replacing the Drum Cartridges."
a
After you replace the drum cartridges, click Chart Print on the
b
Diagnosis tab.
Click 4 Colors Configuration Chart.
c
The 4 Colors Configuration Chart is printed.
Does this solve your problem?

Pitched color dots

Action
1 Locate the cause of the problem using the Pitch Configuration Chart.
Launch the Tool Box, and click Chart Print on the Diagnosis tab.
a
Click Pitch Configuration Chart.
b
The Pitch Configuration Chart is printed.
Compare the pitch of the color spots on your output with that on the
c
Pitch Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
538
Troubleshooting Guide
Yes No
The task is complete. Go to action 2.
The task is complete. Go to action 3.
The task is complete. Contact Dell.
Yes No
Proceed to the action Contact Dell.
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
• Transfer belt unit - 4