Troubleshooting The Isp Connection; Adsl Link - NETGEAR DGN3500 User Manual

Make sure you are using the correct login information. The factory default login name is
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admin, and the password is password. Make sure that Caps Lock is off when you enter
this information.
If the router does not save changes you have made, check the following:
When entering configuration settings, be sure to click the Apply button before moving to
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another screen, or your changes are lost.
Click the Refresh or Reload button in the Web browser. The changes might have
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occurred, but the Web browser might be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should check the ADSL connection, then
the WAN TCP/IP connection.

ADSL Link

If your router is unable to access the Internet, you should first determine whether you have
an ADSL link with the service provider. The state of this connection is indicated with the
Internet LED.
ADSL Link LED Is Green or Blinking Green
If your ADSL link LED is green or blinking green, then you have a good ADSL connection.
You can be confident that the service provider has connected your line correctly and that your
wiring is correct.
ADSL Link LED Is Blinking Amber
If your ADSL link LED is blinking amber, then your wireless modem router is attempting to
make an ADSL connection with the service provider. The LED should turn green within
several minutes.
If the ADSL link LED does not turn green, disconnect all telephones on the line. If this solves
the problem, reconnect the telephones one at a time, being sure to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green ADSL link LED, there might be a
problem with your wiring. If the telephone company has tested the ADSL signal at your
network interface device (NID), then you might have poor-quality wiring in your house.
ADSL Link LED Is Off
If the ADSL link LED is off, disconnect all telephones on the line. If this solves the problem,
reconnect the telephones one at a time, being sure to use a microfilter on each telephone. If
the microfilters are connected correctly, you should be able to connect all your telephones.
N300 Wireless Gigabit ADSL2+ Modem Router DGN3500
Troubleshooting
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