Hold; Hold And Resume A Call; Swap Between Holding And Active Calls; Put A Call On Hold By Answering A New Call - Cisco 8961 User Manual

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time;
other calls are put on hold.

Hold and Resume a Call

1. To put a call on hold, press the Hold button
The Hold icon
2. To resume the highlighted call, do one of these:
Press the pulsing green session button
–
Press the call session on the phone display (applicable for Cisco Unified IP Phone 9971 only)
–
Press the Resume softkey
–
Press the Select button in the Navigation pad
–

Swap Between Holding and Active Calls

You can use session buttons to swap between holding and connected calls. For example, if you have a
held call and an active call, pressing the Session button for the held call resumes that call and places
the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold
automatically.
You can answer the new call by:
• Pressing the flashing amber session button or press the session button on the touchscreen
(applicable for Cisco Unified IP Phone 9971 only).
• Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or
the Select button.

Determine if a Shared Line is on Hold

Look for a pulsing red line button and the hold icon
shared line has been put on hold remotely by the other user.
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displays and the line button breathes green.
.
. When these indicators display, a call on the
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