Page 1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.
Page 3: Table Of Contents
Security Restrictions 1-24 Overview of Configuring and Installing Cisco Unified IP Phones 1-24 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-24 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 4 Handset Rest Speakerphone Accessory Support on the Cisco Unified IP Phone 8961, 9951, and 9971 USB Port Data Information External Speakers and Microphone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 5 Configuring the Cisco Unified Video Camera Attaching the Cisco Unified Video Camera Adjusting the Camera Settings Adjusting the Camera View Area Adjusting the Brightness Setting Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 6 C H A P T E R Setup Menus on the Cisco Unified IP Phone Displaying a Setup Menu Unlocking and Locking Options Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 7 Specifying Options that Appear on the User Options Web Pages 8-36 Configuring Features 8-37 Setting up Automatic Port Synchronization 8-37 Setting up Bluetooth Profiles 8-37 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 8 Accessing the Web Page for a Phone 11-2 Enabling and Disabling Web Page Access 11-3 Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 11-3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) viii...
Page 9 Monitoring the Voice Quality of Calls 12-16 Troubleshooting Tips 12-17 Where to Go for More Troubleshooting Information 12-17 Cleaning the Cisco Unified IP Phone 12-17 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 10 A P P E N D I X ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones Components Before you begin Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 11 Install Non-Lockable Wall Mount Kit for Phone with Key Expansion Module F-13 Remove Phone and Key Expansion Module from Non-Lockable Wall Mount F-17 N D E X Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 12 Contents Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 13 Describes how the Cisco Unified IP Phone interacts with other key Phone on Your Network” IP telephony components, and provides an overview of the tasks required before installation. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 14 Unified IP Phone. Appendix F, “Cisco Unified IP Phone Non-Lockable Contains instructions for installing the Cisco Unified IP Phone Wall Mount” Non-Lockable Wall Mount. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 15: Related Documentation
If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) xiii...
Page 16: Document Conventions
Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 17: An Overview Of The Cisco Unified Ip Phone
Understanding Security Features for Cisco Unified IP Phones, page 1-16 • Overview of Configuring and Installing Cisco Unified IP Phones, page 1-24 • Terminology Information, page 1-31 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 18: Understanding The Cisco Unified Ip Phone 8961, 9951, And 9971
An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 8961, 9951, and 9971 Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution might cause interference. For more information, see the manufacturer’s documentation of the interfering device.
Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone
The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 20 20 Handset with light The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady strip red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 21: Cisco Unified Ip Phone 9951 Description
(The position of session buttons and programmable feature buttons may be reversed on phones using a locale with a right-to-left reading orientation, such as Hebrew and Arabic.) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 22 Opens the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 23 Handset with light strip The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 24: Cisco Unified Ip Phone 9971 Description
Cisco Unified IP Phone 9971 description Figure 1-3 shows the main components of the Cisco Unified IP Phone 9971. Figure 1-3 Cisco Unified IP Phone 9971 11 10 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 25 The speakerphone audio path does not change until a new default audio path is selected (for example, by picking up the handset). If external speakers are connected, the Speakerphone button selects them as the default audio path. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 26 Handset with light The handset light strip lights up to indicate a ringing call (flashing red) or a new voice message strip (steady red). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-10...
Page 27: What Networking Protocols Are Used?
Cisco Unified Communications Manager System Guide. If you cannot use option 150, you may try Note using DHCP option 66. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-11...
Page 28 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-12...
Page 29 When security is implemented, Cisco Unified IP (TLS) and authenticating communications. Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-13...
Page 30: What Features Are Supported On The Cisco Unified Ip Phone 8961, 9951, And 9971?
Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, there are fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-14...
Page 31: Configuring Telephony Features
You can configure parameters such as DHCP, TFTP, and IP settings on the phone itself. You can also obtain statistics about a current call or firmware versions on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-15...
Page 32: Providing Users With Feature Information
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 33: Overview Of Supported Security Features
9971 support. For more information about these features and about Cisco Unified Communications Manager and Cisco Unified IP Phone security, see Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-17...
Page 34 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-18...
Page 35 Cisco Unified CM server are encrypted. Related Topics Identifying Secure (Encrypted) Phone Calls, page 1-20 • Security Restrictions, page 1-24 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-19...
Page 36: Understanding Security Profiles
As participants are added, Cisco Unified Communications Manager verifies the security mode of each phone and maintains the secure level for the conference. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-20...
Page 37: Establishing And Identifying Secure Calls
A secure call is established when your phone, and the phone on the other end, is configured for secure calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Secured calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
Page 38: Supporting 802.1X Authentication On Cisco Unified Ip Phones
LAN switch ports. The current release of the phone 802.1X supplicant uses the EAP-FAST, EAP-TLS, and EAP-MD5 options for network authentication. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-22...
Page 39: Required Network Components
Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
Page 40: Security Restrictions
• Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration • Guide. Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide. • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-24...
Page 41 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified Communications Manager Bulk Administration Guide. • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-25...
Page 42: Checklist For Configuring The Cisco Unified Ip Phone 8961, 9951, And 9971 In Cisco Unified Communications Manager
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the list. Table 1-9 Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Task Purpose...
Page 43 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Task Purpose For More Information...
Page 44: Installing Cisco Unified Ip Phones
An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-9 Checklist for Configuring the Cisco Unified IP Phone 8961, 9951, and 9971 in Cisco Unified Communications Manager Task Purpose For More Information Assign services to programmable buttons (optional).
Page 45: Installing Cisco Unified Ip Phones
3-21. Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-29...
Page 46 Configure a wireless network profile on the phone. • The wireless LAN on the phone does not activate when Note there are ethernet cables connected on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-30...
Page 47: Terminology Information
Table 1-11 highlights some of the differences in terminology found in the Cisco Unified IP Phone 8961, 9951, and 9971 User Guide and the Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide and Cisco Unified Communications Administration Guide.
Page 48 Chapter 1 An Overview of the Cisco Unified IP Phone Terminology Information Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 1-32...
Page 49 To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
Page 50: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network
Security Features for Cisco Unified IP Phones” section on page 1-16. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 51: Providing Power To The Cisco Unified Ip Phone
Providing Power to the Cisco Unified IP Phone The Cisco Unified IP Phone 8961, 9951, and 9971 can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
Page 52: Power Guidelines
• by scheduling when the phone goes into EnergyWise (Power Save Plus) mode. • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 53: Power Save Mode
EnergyWise Mode In addition to Power Save mode, the Cisco Unified IP Phone 8961, 9951, and 9971 support Cisco EnergyWise (Power Save Plus). When your network contains an EnergyWise (EW) controller (for example, a Cisco switch with the EnergyWise feature enabled), you can configure these phones to sleep (power down) and wake (power up) on a schedule to further reduce your power consumption.
Page 54: Power Negotiation Over Lldp
Providing Power to the Cisco Unified IP Phone Power Negotiation over LLDP The phone and the switch negotiate the power that the phone can consume. Cisco Unified IP Phone 8961, 9951, and 9971 operate at multiple power settings, which lowers their consumption when less power is available.
Page 55: Understanding Phone Configuration Files
The filenames are derived from the MAC address and description fields in the Phone Configuration window of Cisco Unified Communications Manager Administration. The MAC address uniquely identifies the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 56: Understanding The Phone Startup Process
Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone 8961, 9951, and 9971 go through a standard startup process that is described in Table 2-3.
Page 57 TFTP server directly. You can also assign an alternative TFTP server to use instead of Note the one assigned by DHCP. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 58: Adding Phones To The Cisco Unified Communications Manager Database
Adding Phones with AutoRegistration and TAPS, page 2-12 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-13 • Adding Phones Using BAT Phone Template, page 2-13 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 2-10...
Page 59: Adding Phones With Autoregistration
Adding Phones with AutoRegistration and TAPS, page 2-12 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-13 • Adding Phones Using BAT Phone Template, page 2-13 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 2-11...
Page 60: Adding Phones With Autoregistration And Taps
Adding Phones with AutoRegistration, page 2-11 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-13 • Adding Phones Using BAT Phone Template, page 2-13 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 2-12...
Page 61: Adding Phones With Cisco Unified Communications Manager Administration
From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone Step 6 using an existing BAT phone template. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 2-13...
Page 62: Determining The Mac Address For A Cisco Unified Ip Phone
Display the web page for the phone and click the Device Information hyperlink. • For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 11-2. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 2-14...
Page 63: Chapter 3 Setting Up The Cisco Unified Ip Phone
C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network: Before You Begin, page 3-1 •...
Page 64: Cisco Unified Communications Manager Configuration
USB Port Data Information, page 3-5 • External Speakers and Microphone, page 3-5 • Headsets, page 3-5 • Using External Devices, page 3-11 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 65: Network And Computer Ports
The wideband-capable handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
Page 66: Speakerphone
“External Speakers and External PC — Microphone” section on page 3-5. Speakers—See “External Speakers and External PC — Microphone” section on page 3-5. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 67: Usb Port Data Information
USB device) on the side port and five additional standard USB devices on the back port (the Cisco Unified IP Phone 8961 does not contain a back USB port). (Many third-party USB products count as several USB devices, so see documentation that came with a third-party product.) Unpowered hubs are not supported, and powered hubs with more than four ports are not supported.
Page 68: Audio Quality Subjective To The User
Wired Headsets To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
Page 69: Analog Headsets
Analog headsets are supported on the Cisco Unified IP Phone 8961, 9951, and 9971. However, the Cisco Unified IP Phone 8961, 9951, and 9971 cannot detect when there is an analog headset plugged in. For this reason, the analog headset appears by default in the Accessories window on the phone screen.
Page 70: Wireless Headsets
For more information, see the manufacturer’s documentation. Adding a Bluetooth Wireless Headset to the Phone The Cisco Unified IP Phones 9951 and 9971 support Bluetooth wireless headsets. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 71 After the Bluetooth device is located, the name appears in the window, and a message appears that asks for a PIN so that the Bluetooth device can be paired with the Cisco Unified IP Phone. The Cisco Unified IP Phone automatically tries to pair with the headset by using a PIN of “0000.” If the Step 3 headset uses a different PIN, enter the correct PIN by referring to the user guide that came with the headset.
Page 72: Important Note About Headset Types
When headsets are more than 30 feet (10 meters) away from the Cisco Unified IP Phone, Bluetooth drops the connection after a 15- to 20-second timeout. If the paired headset comes back into range of the Cisco Unified IP Phone and the phone is not connected to another Bluetooth headset, the in-range Bluetooth headset automatically reconnects.
Page 73: Using External Devices
In European Union countries, use only external headsets that are fully compliant with the EMC Directive Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2, Figure 3-4...
Page 74 (Optional) Enable the phone to use the wireless local area network (WLAN). You must disconnect all ethernet connections if you deploy Note the Cisco Unified IP Phone 9971 on a wireless LAN. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-12...
Page 75 AC power wall plug (optional) Analog Headset Connection (optional) Network port (10/100/1000 SW) with IEEE Anti-theft security lock connector (lock optional) 802.3af and 802.3at power enabled Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-13...
Page 76 Cisco Unified IP Phone 8961 Cable Connections (Side) 1 USB port Accessory connector (such as for the Cisco Unified IP Color Key Expansion Module) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-14...
Page 77 Network port (10/100/1000 SW) with IEEE 802.3af Anti-theft Security lock connector (lock optional) power enabled Computer port (10/100/1000 PC) Connection Camera pin holes (for Cisco Unified Video Camera) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-15...
Page 78 General purpose output port (speakers) Accessory connector (such as for the Cisco General purpose input port (microphone) Unified IP Color Key Expansion Module) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-16...
Page 79 Camera pin holes (for Cisco Unified Video Camera) 802.3af and IEEE 802.3at power enabled Computer port (10/100/1000 PC) Connection SDIO slot (not used for this release) Handset Connection Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-17...
Page 80 Related Topics Connecting the Footstand, page 3-19 • Verifying the Phone Startup Process, page 3-21 • Configuring Startup Network Settings, page 3-21 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-18...
Page 81: Connecting The Footstand
Lift the footstand until the connectors snap into the upper slots. Connecting and disconnecting the footstand requires a Note little extra force than you might expect. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-19...
Page 82: Phone Display Viewing Angle
Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 8961, 9951, and 9971 to a desktop by using a laptop cable lock. The lock connects to the anti-theft security connector on the back of the phone, and the cable can be secured to a desktop.
Page 83: Verifying The Phone Startup Process
“Resolving Startup Problems” section on page 12-1. Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address •...
Page 84 If the CAPF operation deletes the LSC, the phone displays “Not Installed” to indicate that the operation succeeded. See error messages generated on the CAPF server and take appropriate actions. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 3-22...
Page 85: Expansion Module
You can add one Key Expansion Module (KEM) to the Cisco Unified IP Phone 8961 to add up to 36 extra lines or buttons, two Expansion Modules to the Cisco Unified Phone 9951 to add up to 72 extra lines or buttons, and three Expansion Modules to the Cisco Unified IP Phone 9971 to add up to 108 extra lines or buttons.
Page 86: Chapter 4 Setting Up The Cisco Unified Ip Color Key Expansion Module
Power Consumption 48V DC, 5W per KEM Power Scheme At least one KEM can be powered up if the Cisco Unified IP Phone 8961, 9951, and 9971 uses AT • PoE. If the phone uses a power adapter, three KEMs can be powered up for the Cisco Unified •...
Page 87: Connecting A Single Kem To The Cisco Unified Ip Phone
Position the phone so that the front of the phone is facing up. Step 1 Connect one end of the KEM spine connector to the Accessory Connector on the Cisco Unified IP Phone. Step 2 Connect the other end of the KEM spine connector to the KEM as shown in Figure 4-1.
Page 88: Connecting Two Or More Kems To The Phone Using The Kem Spine Connector
Position the phone so that the front of the phone is facing up. Step 1 Connect one end of the KEM spine connector to the Accessory Connector on the Cisco Unified IP Phone Step 2 and the other end of the spine connector to a KEM, as shown in the (Figure 4-1 on page 4-3).
Page 89: Key Expansion Module Settings On The Phone
Step 2 The Find and List Phones window appears with a list of phones that match your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Color Key Expansion Module. Step 3 The Phone Configuration window appears.
Page 90: Upgrading The Key Expansion Module
Press Lines 5, 14, 1, 18, 10, and 9 in sequence. Step 4 The LCD should turn blue, and the spinning loader is displayed in the center. The KEM starts to upgrade. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 91: Removing A Key Expansion Module
Removing a Key Expansion Module Removing a Key Expansion Module If you need to remove all existing KEMs from the phone, detach them from the phone, then go to Cisco Unified Communications Manager administration and update the phone configuration file accordingly.
Page 92 Chapter 4 Setting Up the Cisco Unified IP Color Key Expansion Module Troubleshooting Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 93: Setting Up The Cisco Unified Video Camera
The Cisco Unified IP Phone 9951 and 9971 supports the add-on accessory Cisco Unified Video Camera. The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached.
Page 94: Attaching The Cisco Unified Video Camera
The USB port connector on the bottom of the Cisco Unified Video Camera attaches to the back port (not the side port) on the Cisco Unified IP Phone 9951 or 9971. As you attach the USB connector to the back port on the phone, the camera should slide easily into the camera pin holes on the phone.
Page 95: Adjusting The Brightness Setting
Procedure On the Cisco Unified IP Phone, press the Applications button Step 1 Select Accessories. Step 2 Highlight Cisco Unified Camera. Step 3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 96: Post-Installation Steps
For information about placing and receiving video calls, setting up video conferences, and adjusting camera settings on the phone, see the Cisco Unified Video Camera Quick Start Guide at this location: http://www.cisco.com/en/US/products/ps10655/products_user_guide_list.html Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 97 Cisco Unified Wireless LAN Controller. The Cisco Unified IP Phone 9971 exhibits Wi-fi capabilities which can be used 802.11a, 802.11b and 802.11g Wi-Fi. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 98: Chapter 6 Understanding The Voip Wireless Network
Figure 6-1 WLAN with Wireless IP Phones When a Cisco Unified IP Phone powers on, it searches for and becomes associated with an AP if the phone Wireless access is set to On. The AP uses the connection to the wired network to transmit data and voice packets to and from the switches and routers.
Page 99: Standards For Wlan Communications
5. 500 – 5.700 GHz UNII-2 Extended 5.745 – 5.805 GHz UNII-3 802.11j (channels 34, 38, 42, 46) and channel 165 are not supported. Note Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 100: World Mode (802.11D)
Understanding WLAN Standards and Technologies World Mode (802.11d) If you are using the Cisco Unified IP Phone 9971 in the World Mode, you must enable World mode (802.11d). The Cisco Unified IP Phone 9971 uses 802.11d to determine which channels and transmit powers to use and inherits the client configuration from the associated access point.
Page 101: Radio Frequency Ranges
36 Mbps 495 ft (151 m) -80 dBm 48 Mbps 413 ft (126 m) -77 dBm 54 Mbps 394 ft (120 m) -76 dBm Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 102: Wireless Modulation Technologies
1. Adjusts dynamically when associating with an AP if the AP client setting is enabled. 2. Advertised rates by the APs are used. If the Restricted Data Rates functionality is enabled in the Cisco Unified Communications Manager Administration phone configuration, then the Traffic Stream Rate Set IE (CCX V4) is used.
Page 103: Ap, Channel, And Domain Relationships
The Cisco Unified IP Phone 9971 supports Cisco Centralized Key Management (CCKM), a centralized key management protocol, and provides a cache of session credentials on the wireless domain server (WDS). APs must register to the WDS for fast roaming to work. CCKM is also supported on the Cisco Unified Wireless LAN Controller alone.
Page 104: Components Of The Voip Wireless Network
• Interacting with Cisco Unified Wireless APs Cisco Unified IP Phones use the same APs as wireless data devices. However, voice traffic over a WLAN requires different equipment configurations and layouts than a WLAN that is used exclusively for data traffic.
Page 105: Voice Qos In A Wireless Network
QoS. Traffic is classified as upstream or downstream from the point of view of the AP as shown in Figure 6-2. Figure 6-2 Voice Traffic in a Wireless Network Downstream Downstream Network Upstream Upstream Bi-Directional QoS Downstream QoS only Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 106 With CAC, QoS is maintained in a network overload scenario by ensuring that the number of active voice calls does not exceed the configured limits on the AP. The Cisco Unified IP Phone can integrate layer 2 TSpec admission control with layer 3 Cisco Unified Communications Manager admission control (RSVP).
Page 107: Interacting With Cisco Unified Communications Manager
Wired Equivalent Privacy (WEP) keys to provide security. Devices that are using WEP only attempt to authenticate with an AP that is using WEP. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 6-11...
Page 108: Authenticated Key Management
TLS tunnel is created. EAP-FAST supports automatic PAC provisioning, but you must enable it on the RADIUS server. In the Cisco ACS, by default, the PAC expires in one week. If the phone has an expired PAC, Note authentication with the RADIUS server takes longer while the phone gets a new PAC.
Page 109: Encryption Methods
In AKM mode, the phone authenticates with LEAP if it is configured with WPA, WPA2, or CCKM • key management, or if 802.1x is used. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 6-13...
Page 110 Encryption Methods, page 6-13 • Interacting with Cisco Unified Communications Manager, page 6-11 • Components of the VoIP Wireless Network, page 6-8 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 6-14...
Page 111: Voip Wlan Configuration
Cisco Aironet 1200 Series Optional Cisco Aironet 1230 AG Series Cisco Aironet 1240 AG Series Cisco Aironet 1250 Series Cisco Aironet 1300 Series Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 6-15...
Page 112: Supported Antennas
Ensure that the Wi-Fi coverage in the location where the wireless is deployed, is suitable for transmitting video and voice packets. If the Wi-Fi connectivity for voice and video is enabled for the Cisco Unified IP Phone 9971, you authenticate the Wi-Fi network using the WLAN Sign in application within your applications menu.
Page 113: Summary Of Configuring The Wireless Lan In Cisco Unified Communications Manager Administration
Communications Manager Administration In Cisco Unified Communications Manager administration, you must enable a parameter called “Wi-Fi” for the wireless Cisco Unified IP Phone 9971. This can be done in one of the following locations in Cisco Unified Communications Manager administration: To enable wireless LAN on a specific phone, select the enable setting for the Wi-Fi parameter in the •...
Page 114 Chapter 6 Understanding the VoIP Wireless Network Configuring Wireless LAN Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 6-18...
Page 115: Configuring Settings On The Cisco Unified Ip Phone
Before you can change option settings on the Network Setup menu, you must unlock options for editing. See the “Unlocking and Locking Options” section on page 7-3 for instructions. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 116: Displaying A Setup Menu
Unlocking and Locking Options, page 7-3 • Editing Values, page 7-3 • Ethernet Setup Menu, page 7-4 • WLAN Setup Menu, page 7-7 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 117: Unlocking And Locking Options
The period that follows the leftmost digits is automatically inserted. The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary.
Page 118: Ethernet Setup Menu
VLAN are configured, this option is blank. to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 119 Scroll to the PC VLAN option, press the Select softkey, and then enter a new PC VLAN setting. Press the Apply softkey. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 120 Displaying a Setup Menu, page 7-2 • Unlocking and Locking Options, page 7-3 • WLAN Setup Menu, page 7-7 • IPv4 Setup Menu Options, page 7-10 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 121: Wlan Setup Menu
Table 7-2 describes these options and, where applicable, explains how to change them. You can configure the WLAN settings only on the Cisco Unified IP Phone keypad. You must use the AC Note adapter when using the Cisco Unified IP Phone in WLAN mode. WLAN is disabled when Ethernet is connected.
Page 122: Wlan Setup Menu
Specifies the Service Set Identifier, a unique identifier for Scroll to the SSID option, press accessing wireless access points. the Select softkey, and then enter a SSID. Press the Apply softkey. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 123 WLAN. Valid values: option, then highlight the desired value. Auto—Default value. Gives precedence to 5.0 Ghz if • available. Click Apply. 802.11a • 802.11b/g • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 124: Ipv4 Setup Menu Options
DNS server IP address. Press the Apply softkey. Repeat Steps 2 and 3 as needed to assign backup DNS servers. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-10...
Page 125: Ipv4 Setup Menu Options
DHCPv6 assigned TFTP servers DHCP assigned TFTP servers For information about the CTL and ITL files, see Note Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-11...
Page 126 Apply softkey. Related Topics Displaying a Setup Menu, page 7-2 • Unlocking and Locking Options, page 7-3 • Editing Values, page 7-3 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-12...
Page 127: Security Setup Menu
802.1X Authentication Allows you to enable 802.1X authentication See the “802.1X Authentication and Transaction for this phone. Status” section on page 7-15. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-13...
Page 128: Trust List Menu
Cisco Unified Communications Manager Manager Administration. Also displays a Security Guide. certificate icon if a certificate is installed for this server. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-14...
Page 129: 802.1X Authentication And Transaction Status
Realm—Indicates the user network domain, always set Display only—Cannot configure. as Network. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-15...
Page 130: Vpn Configuration Menu
Certificate—If the phone uses only a certificate for authentication, the Sign In screen does not • appear, and phone displays the status of the phone attempting the VPN connection. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-16...
Page 131: Vpn Configuration Settings
Enabled is off, the option is grayed out. VPN Status Shows if option is enabled or disabled. Display only—Configured on Unified CM. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-17...
Page 132 Chapter 7 Configuring Settings on the Cisco Unified IP Phone Security Setup Menu Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 7-18...
Page 133: Configuring Features, Templates, Services, And Users
Adding Users to Cisco Unified Communications Manager, page 8-34 • Managing the User Options Web Pages, page 8-34 • Configuring Features, page 8-37 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 134: Telephony Features Available For The Cisco Unified Ip Phone
Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. For information about using most of these features on the phone, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager. Also, see...
Page 135: C H A P T E R 8 Configuring Features, Templates, Services, And Users
Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 136 Cisco Unified Phone 9951 and 9971. The two Profiles, page 8-37 and Cisco Unified profiles are: Communications Manager Administration Guide. Handsfree • Human Interface Device • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 137 Administration Guide, “Cisco Unified IP Phone Configuration” chapter. Cisco Unified Communications Manager • Features and Services Guide, “Call Display Restrictions” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 138 Directed Call Park” chapter in the Cisco Cisco Unified Communications Manager system. Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 139 Displays “Understanding Directory Numbers” chapter incoming call information on the phone screen. in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 140 Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 141 Point Configuration” chapter in the Cisco multiple, simultaneous calls for Unified Communications Manager application-controlled redirection. Administration Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 142 Inactive load status. The Cisco Unified CM administrator can verify whether the active and inactive loads were swapped correctly. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-10...
Page 143 Controls the types of calls that certain Authorization Codes, page 8-39 and the Route users can place. Pattern Configuration section of the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-11...
Page 144 For more information, see Setting up the Timer incoming call toast (notification) appears on the Incoming Call Toast Timer, page 8-39. phone screen. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-12...
Page 145 This feature can also be enabled or Note “Common Phone Profile Configuration” • disabled for Extension Mobility. “Cisco Unified IP Phone Services • Configuration” Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-13...
Page 146 For more information see the Cisco Unified logged in the missed calls history for a given line Communications Manager Administration appearance. Guide, “Directory Number Configuration” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-14...
Page 147 This parked call can be retrieved using the Unified Communications Manager Features same call bubble on the parker’s phone. and Services Guide, “Call Park and Directed Call Park” chapter. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-15...
Page 148 “*” key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-16...
Page 149 Extension Mobility, and Join Unified Communications Manager Security Across Lines are not available when protected Guide. calling is configured. Protected calls are not authenticated. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-17...
Page 150 “Custom incoming call and a new voice mail message. Phone Rings” chapter in the Cisco Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-18...
Page 151 (six short beeps with brief pauses). If the Play Secure Indication Tone option is disabled, no tone is played. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-19...
Page 152 “Understanding Directory Numbers” chapter phone number with a coworker. in the Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-20...
Page 153 Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phone” Users assign index codes from the User Options chapter. web pages. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-21...
Page 154 Configuring Virtual Private Networks. when network traffic between the phone and Unified CM must cross untrusted networks. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-22...
Page 155: Park Monitoring
Manager” chapter. Park Monitoring Park monitoring is supported only when a Cisco Unified IP Phone 8961, 9951, or 9971 parks a call. Park monitoring then monitors the status of a parked call. The park monitoring call bubble is not cleared until the parked call gets retrieved or is abandoned by the parkee.
Page 156: Setting The Service Parameters For Park Monitoring
Parameters and update the Park Monitoring Reversion Timer, Park Monitoring Periodic Reversion Timer, and Park Monitoring Forward No Retrieve Timer fields in the Clusterwide Parameters (Feature-General) pane. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-24...
Page 157: Setting Park Monitoring Parameters In Directory Number Configuration Window
Directory Number Configuration window when the Park Monitoring Forward No Retrieve Timer expires. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-25...
Page 158: Configuring Product Specific Configuration Parameters
Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port • Link Layer Discovery Protocol (LLDP): PC Port • 802.1x Authentication • Switch Port Remote Configuration • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-26...
Page 159: Configuring Corporate And Personal Directories
Configuring Personal Directory Personal Directory consists of the following features: Personal Address Book (PAB) • Speed Dials • Address Book Synchronization Tool (TABSynch) • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-27...
Page 160: Feature Buttons And Softkeys
Of the two button types and softkeys, only programmable feature buttons require configuration in Cisco Unified IP Phone administration. The Cisco Unified IP Phone 8961, 9951, and 9971 does not use softkey templates in Cisco Unified Note Communications Manager administration.
Page 161: Modifying Phone Button Templates
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-29...
Page 162: Modifying A Phone Button Template For All Calls
Phone Configuration window. See Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 9971 template that ships with the phone uses buttons 1 and 2 for Note lines.
Page 163: Modifying A Phone Button Template For Pab Or Fast Dial
Choose Device > Phone and open the Phone Configuration window for the phone. Step 7 Select the new phone button template from the Phone Button Template drop-down list box. Step 8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-31...
Page 164: Configuring Feature Control Policies
Administration Guide. Configuring Feature Control Policies You can limit the appearance of some telephony features on the Cisco Unified IP Phone 8961, 9951, and 9971 by enabling or disabling these features in the feature control policy configuration. When you disable a feature in the feature control policy configuration for a phone, you restrict the user’s access to the feature and the softkeys associated with the feature does not display on the phone.
Page 165: Setting Up Services
Manager Administration Guide. Setting Up Services You can give users access to Cisco Unified IP Phone Services on the Cisco Unified IP Phone 8961, 9951, and 9971. You can also assign a button to different phone services. These services comprise XML applications and Cisco-signed Java midlets that enable the display of interactive content with text and graphics on the phone.
Page 166: Adding Users To Cisco Unified Communications Manager
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager.
Page 167: Giving Users Access To The User Options Web Pages
Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
Page 168: Specifying Options That Appear On The User Options Web Pages
True—Option displays on the User Options web pages (default except for Show Ring Settings, • Show Line Text Label, and Show Call Forwarding). False—Option does not display on the User Options web pages. • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-36...
Page 169: Configuring Features
If you set these same parameters in these other windows too, the setting that takes precedence is determined in the following order: Device Configuration window settings, Common Phone Profile window settings Enterprise Phone Configuration window settings. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-37...
Page 170: Setting Up Call Forward Notification
For more information, see the Route Pattern Configuration section of the Cisco Unified Communications Manager Administration Guide. Setting up Dual Bank Information In Cisco Unified CM Administration, choose Device > Device Defaults. Step 1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-38...
Page 171: Setting Up Forced Authorization Codes
The possible values are 3, 4, 5, 6, 7, 8, 9, 10, 15, 30, and 60. The default is 5. Setting up Peer Firmware Sharing Go to Cisco Unified CM Administration > Device > Phone. Step 1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-39...
Page 172: Setting Up Remote Port Configuration
To configure the setting on multiple phones simultaneously, configure the Remote Port Configuration in the Enterprise Phone Configuration (System > Enterprise Phone Configuration). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 8-40...
Page 173 Reference Guide for Cisco Unified Communications Solutions admin:file • file list – file view – file search – file get – file dump – file tail – Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 174: Customizing The Cisco Unified Ip Phone
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that appears on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 175: Chapter 9 Customizing The Cisco Unified Ip Phone
“Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 176: Creating Custom Background Images
The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 177: Png File Requirements For Custom Background Images
“PNG File Requirements for Custom Background Images” section on page 9-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: Desktops/640x480x24 The file name and subdirectory parameters are case sensitive.
Page 178: Configuring Wideband Codec
If Cisco Unified Communications Manager is configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 8961, 9951, and 9971) and if the far endpoint supports G.722, the call connects by using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
Page 179: Configuring The Idle Display
You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific configuration window. (You access this window by choosing Device > Phone from Cisco Unified Communications Manager Administration.) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 180: Enabling Energywise On The Cisco Unified Ip Phone
A phone that is not idle sets an idle timer, and goes to sleep after the timer expires. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 181 The Phone On Time must be at least 20 minutes later than the Phone Note Off Time. For example, if the Phone Off Time is 7:00, the Phone On Time must be no earlier than 7:20. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 182 EnergyWise Domain The EnergyWise domain that the phone is in. The maximum length of this field is 127 characters. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 9-10...
Page 183: Enabling And Disabling Ssh
Select Enabled to allow access to the SSH Daemon. Select Disabled to disallow access to the SSH Daemon. The default is Disabled. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 9-11...
Page 184 Chapter 9 Customizing the Cisco Unified IP Phone Enabling and Disabling SSH Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 9-12...
Page 185: Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus on the Cisco Unified IP Phone 8961, 9951, and 9971 to view model information, status messages, and network statistics for the phone: Model Information screen—Displays hardware and software information about the phone.
Page 186: Status Menu
Call Statistics—Displays counters and statistics for the current call. For more information, see the • “Call Statistics Screen” section on page 10-11. For information about video statistics, see “Video Statistics Screen” section on page 10-13. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-2...
Page 187: C H A P T E R 10 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone
Problem with the CTL file on the TFTP server. the certificate trust list (CTL) For more information, see the Cisco Unified Communications file. Manager Security Guide. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-3...
Page 188 Located in subdirectory with same name as network locale: • changed. tones.xml – Located in subdirectory with same name as user locale: • glyphs.xml – dictionary.xml – kate.xml – Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-4...
Page 189 DNS server address. If you are using DHCP, the DHCP server has not provided • a DNS server. Check the DHCP server configuration. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-5...
Page 190 Authentication typically times out if 802.1X is not configured transaction but timed out to on the switch. due the absence of an authenticator. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-6...
Page 191: Ethernet Statistics Screen
To display the Ethernet Statistics screen, follow these steps: Procedure Press the Applications button Step 1 Select Administrator Settings. Step 2 Select Status. Step 3 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-7...
Page 192 Link state and connection of the Network port (for example, Auto means that the Network port is in a link-up state 100 Mb Full-Duplex and has autonegotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-8...
Page 193: Wlan Statistics Screen
To reset the WLAN statistics to 0, press the Clear List softkey. To exit the WLAN Statistics screen, press the Exit softkey. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-9...
Page 194 Transmission of packet failed due to queue time. Success Counter Counter of successful transmissions. Max Retry Failure Counter of successive transmission failures that caused a roaming attempt. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-10...
Page 195: Call Statistics Screen
This number is not necessarily identical to the number of RTP Note voice packets transmitted since the call began because the call might have been placed on hold. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-11...
Page 196 Conceal Secs Number of seconds that have concealment events (lost frames) from the start of the voice stream (includes severely concealed seconds). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-12...
Page 197: Video Statistics Screen
This number is not necessarily identical to the number of RTP Note video packets received since the call began because the call might have been placed on hold. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-13...
Page 198 VGA(640x480), CIF (352x288), QCIF (176x144), etc. Sender Start Time Timestamp indicating when the first RTP packet is sent to the network. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-14...
Page 199: Current Access Point Screen
A two-digit country code. Country information might not be displayed if the country information element (IE) is not present in the beacon. Channels A list of supported channels (from the country IE). Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-15...
Page 200 This feature is critical to standby time on the wireless IP Phone. CCX Version Version of CCX if the AP is CCX compliant. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 10-16...
Page 201: Monitoring The Cisco Unified Ip Phone Remotely
C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network setup information •...
Page 202: Accessing The Web Page For A Phone
• Network Setup > Ethernet Setup > IPv4 Setup, and then scroll to the IP Address option. Open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Step 2 Unified IP Phone: http://<IP_address>...
Page 203: Configuring The Cisco Unified Ip Phone To Use Http/Https Protocols
If your Cisco Unified IP Phone is configured to use the HTTP or HTTPS protocols, use http://<IP_address> or https://<IP_address> for the phone web access. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-3...
Page 204: Device Information
Date Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-4...
Page 205: Network Setup
Table 11-2 describes these items. You can view and set many of these items from the Network Setup menu on the Cisco Unified IP Phone. For more information, see Chapter 7, “Configuring Settings on the Cisco Unified IP Phone.”...
Page 206 HTTP client and provides responses from the non-local host to the phone HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-6...
Page 207: Network Setup
Displays the security mode that is set for the phone. Web Access Enabled Indicates whether web access is enabled (Yes) or disabled (No) for the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-7...
Page 208: Network Statistics
Indicates whether the phone forwards packets transmitted and received on the network port to the access port. When Span to PC Port is enabled, the PC attached to the Cisco Unified IP Phone 7911 cannot authenticate using 802.1x. PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC.
Page 209 128 and 255 bytes in size Rx size256to511 Total number of packets received, including bad packets, that are between 256 and 511 bytes in size Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-9...
Page 210 LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol Port Information Speed and duplex information Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-10...
Page 211: Device Logs
The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-11...
Page 212 Sender Size RTP packet size, in milliseconds, for the transmitted stream. Sender Reports Received Number of times RTCP Sender Reports have been received. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-12...
Page 213 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Related Topics “Configuring Settings on the Cisco Unified IP Phone” chapter Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-13...
Page 214 Chapter 11 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 11-14...
Page 215: Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications • Manager, page 12-2 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 12-6 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-1...
Page 216: Symptom: The Cisco Unified Ip Phone Does Not Go Through The Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Go Through the Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through the normal startup process as described in “Verifying the Phone Startup Process” section on page 3-21 the phone screen should display information.
Page 217: C H A P T E R 12 Troubleshooting And Maintenance
If it does not, check your IP routing and VLAN configuration. See the Troubleshooting Switch Port and Interface Problems document, available at this URL: http://www.cisco.com/en/US/customer/products/hw/switches/ps700/products_tech_note09186a00 8015bfd6.shtml Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-3...
Page 218: Verifying Dns Settings
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls are affected. If the TFTP service is not running, many devices cannot start up successfully.
Page 219: Creating A New Configuration File
If the phone is already in the Cisco Unified Communications Manager database, the configuration file may be damaged. See the “Creating a New Configuration File” section on page 12-5 for assistance. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-5...
Page 220: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address
Verifying the Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
Page 221: Verifying Dhcp Settings
Reset-Reset—Phone closed due to receiving a Reset/Reset from Cisco Unified Communications • Manager Administration. Reset-Restart—Phone closed due to receiving a Reset/Restart from Cisco Unified Communications • Manager Administration. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-7...
Page 222: Eliminating Dns Or Other Connectivity Errors
PoE. Similarly, a phone may restart if it powers up by using PoE and then gets connected to an external power supply. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-8...
Page 223: Troubleshooting Cisco Unified Ip Phone Security
If the shared secret is not configured, enter it, and ensure – that it matches the one on the authentication server. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-9...
Page 224: General Troubleshooting Tips
VLAN may cause IP Phones to reset, lose an active call, or be unable to initiate answer a call or answer a call. Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-10...
Page 225 See the “Call Statistics Screen” section on page 10-11 for information about displaying these statistics. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-11...
Page 226 Cisco Unified CM bandwidth setting limits the resolution to less than CIF(352x288). Try increasing the bandwidth to at least 275 kbps. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-12...
Page 227 AdminSettings > Status > CallStatistics > Video > Video statistics > Max Jitter values. Try to hold and then resume the call to restore the audio/video • synchronization. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-13...
Page 228 Set the Auto Transmit Video setting to On to restore video on the other side. Camera not detected by phone Unplug and then re-connect the camera back to the phone. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-14...
Page 229: Resetting The Cisco Unified Ip Phone
Resetting the Cisco Unified IP Phone Resetting the Cisco Unified IP Phone Performing a reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 230: Using The Quality Report Tool
Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the Report Quality softkey or button. This softkey (or button) is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 231: Troubleshooting Tips
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 232 Chapter 12 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) 12-18...
Page 233: Appendix
Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 234: Appendix A Providing Information To User Via A Website
How the phone indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 235: How Users Configure Personal Directory Entries
Choose the directory in which you want to install the application and click Next. Step 6 The Ready to Install window displays. Click Install. Step 7 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 236 Synchronizer. To verify if the synchronization worked, sign in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 237: Appendix
Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 238: A P P E N D I X B Supporting International Users
Appendix B Supporting International Users Support for International Call Logging Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 239: Appendix
Cisco Unified IP Phone and the switch is 330 feet (100 meters). 1. Applicable only for Cisco Unified IP Phone 9951 and 9971 only. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 240: C Technical Specifications
“BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 241 “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 242: Network And Computer Port Pinouts
Appendix C Technical Specifications Network and Computer Port Pinouts Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 243: Appendix
User ID: johndoe • Phone model: 9971 • Protocol: SIP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 244: Appendix D Basic Phone Administration Step
Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: If LDAP is synchronized, you cannot add a user to the Cisco Unified Communications Manager Note Administration.
Page 245: Configuring The Phone
Description—Enter a useful description, such as john doe’s phone, into this optional field. This – helps you if you need to search on information about this user. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 246 To identify the settings that are contained in the profile, choose System > Security Profile > Phone Security Profile. The security profile chosen should be based on the overall security strategy of the company. Note Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 247 (Update Shared Device Settings) and click the Propagate Selected button. (The check box at right displays only if other devices share this directory number.) Click Save. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 248: Performing Final End User Configuration Steps
In the Extension Mobility pane, check the Enable Extension Mobility Cross Cluster box if the user is Step 4 allowed for Extension Mobility Cross Cluster service. Click Save. Step 5 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 249: Appendix
Installing the Wall Mount for Cisco Unified IP Phone 8961, 9951, and 9971 This section describes how to install a wall mount for the Cisco Unfilled IP Phone 8961, 9951, and 9971. Figure E-1 Wall Mount Kit for a Single Phone Assembly...
Page 250: Before You Begin
Screw the anchor clockwise into the wall until it is seated flush. Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 251 Mark mounting Level wall holes through bracket on wall bracket on wall Screw bracket to wall using Insert anchors Phillips head into wall screws Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 252 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. Figure E-3 Attaching the Phone Bracket Screw holes Slot for mounting tabs Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 253 The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Figure E-4 Preparing the Handset Hook Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 254 PC port (Figure E-5). Figure E-5 Attaching the Cables Phone bracket Network port Wall bracket Handset port AC adapter port (optional power cable) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 255: Appendix E Installing The Wall Mount For The Cisco Unified Ip Phone
Use the locking key to lock the phone to the wall bracket. Step 6 Figure E-6 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 256: Installing A Wall Mount For A Phone With A Key Expansion Module
Installing a Wall Mount for a Phone with a Key Expansion Module Installing a Wall Mount for a Phone with a Key Expansion Module This section describes how to install a wall mount for the Cisco Unified IP Phone 8961, 9951, and 9971 connected with the Key Expansion Module. Figure E-7...
Page 257: Installing The Bracket
Installing a Wall Mount for a Phone with a Key Expansion Module Installing the Bracket To install the phone on the wall, perform the following steps: Be sure to connect to connect the Cisco Unified IP Phone to the Key Expansion Module before installing Note the phone bracket.
Page 258 Level wall holes through bracket on wall bracket on wall Insert anchors Screw bracket into wall to wall using Phillips head screws Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) E-10...
Page 259 Thread the handset cord (and headset cord, if using one). Reattach the cords and seat them in the clips incorporated into the phone body. Figure E-9 Attaching the Phone Bracket Screw holes Slot for mounting tabs Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) E-11...
Page 260 The hook should have a lip on which the handset catches when the phone is vertical (Figure E-10). Figure E-10 Preparing the Handset Hook Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) E-12...
Page 261 Figure E-11 Plugging the Power Cord into the Phone Phone bracket Wall bracket Network port Handset port AC adapter port (optional power cable) Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) E-13...
Page 262 Use the locking key to lock the phone to the wall bracket. Step 6 Figure E-12 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) E-14...
Page 263: Appendix
ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones This section describes how to install the non-lockable wall mount kit on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is not connected to a Key Expansion Module.
Page 264 Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone The following figure shows the phone with the wall mount kit from the side. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 265: Components
The following figure shows the components of the ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones. Figure F-3 Components Screws Anchors Machine Phone bracket Wall bracket screws Ethernet cable Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 266: Before You Begin
Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. The following figure shows the bracket installation steps. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 267 Detach the handset cord (and headset cord, if there is a headset), power cord, and any other attached cords from the base of the phone. Remove the label covers that are concealing the screw holes. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 268 PC port. (Optional) If the cables terminate inside the wall bracket, connect the cables to the jacks. The following figure shows the cables. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 269 The phone and wall bracket openings together form circular openings with room for one cable per opening. The following figure shows how you attach the phone to the wall bracket. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 270: Remove Phone From Non-Lockable Wall Mount
The phone mounting plate contains two tabs to lock the plate into the wall bracket. The following figure shows the location and shape of the tabs. Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 271 Push the screw drivers into the left and right holes in the phone mounting plate approximately 1 in. (2.5 Step 1 cm). Lift the screwdriver handles up to put a downward pressure on the tabs. Step 2 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 272: Ada Non-Lockable Wall Mount Kit For 8961 Series And 9900 Series Ip Phones With Key Expansion Module
ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module This section describes how to install the non-lockable wall mount kit on a Cisco Unified IP Phone 8961, 9951, and 9971 when the phone is connected to a Key Expansion Module.
Page 273 Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-10 Back View of ADA Non-Lockable Wall Mount Kit Installed on Phone with Key Expansion Module The following figure shows the phone with the wall mount kit from the side.
Page 274: Components
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-11 Side View of ADA Non-Lockable Wall Mount Kit Installed on Phone with Key Expansion Module...
Page 275: Before You Begin
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module The package contains the following items: One phone bracket • One wall bracket •...
Page 276: Installing The Bracket
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module The following figure shows the steps for installing the bracket. Figure F-13 Bracket Installation...
Page 277 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Attach the phone bracket by inserting the tabs into the mounting tabs on the back of the phone. The phone ports should be accessible through the holes in the bracket.
Page 278 Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-15 Attach Cables Phone bracket Wall bracket Network port Handset port AC adapter...
Page 279: Remove Phone And Key Expansion Module From Non-Lockable Wall Mount
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-16 Attach Phone to Wall Bracket Proceed to Step 3 of Installing a Wall Mount for a Phone with a Key Expansion Module, page E-8.
Page 280 Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-17 Tab Location To remove the phone and mounting plate from the wall bracket, you must disengage these tabs.
Page 281: Ada Non-Lockable Wall Mount Kit For 8961 Series And 9900 Series Ip Phones With Key Expansion Module
Appendix F Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Figure F-18 Disengage Tabs Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 282 Cisco Unified IP Phone Non-Lockable Wall Mount ADA Non-Lockable Wall Mount Kit for 8961 Series and 9900 Series IP Phones with Key Expansion Module Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
Page 283: I N D E X
802.1X 1-23 accessory auto answer headsets auto dial automatic port synchronization support autoregistration access port using 2-11 configuring auxiliary VLAN connecting 3-12 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-1...
Page 284 2-10 call forward no answer registering with Cisco Unified Communications Manager 2-11 call forward no coverage resetting destination override 12-15 technical specifications Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-2...
Page 285 8-11 about creating 9-2, 9-3, 9-5 PCM file requirements EAP-MD5 7-15 Device ID 7-15 Realm 7-15 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-3...
Page 286 List.xml RingList.xml Forced Authorization Code (FAC) 8-11 idle display configuring viewing settings XML service G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-4...
Page 287 List.xml file CAST 1-11 LLDP-PoE 8-17 1-11 Locale Installer DHCP 1-11 localization HTTP 1-12 Installing the Cisco Unified Communications Manager 1-12 Locale Installer Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-5...
Page 288 CDP on PC port 11-8 PNG file 9-4, 9-5 CDP on switch port 11-8 Network Setup web page 11-5 ports network statistics 11-8 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-6...
Page 289 6-11 phone hardening 1-19 RADIUS server authentication, description 6-12 RADIUS server authentication 6-12 Real-Time Control Protocol security profiles 1-19, 1-20 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-7...
Page 290 Busy Lamp Field (BLF) Pickup accessing TFTP server Busy Lamp Field (BLF) speed dial configuring VLAN Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-8...
Page 291 Trust List menu 7-14 services 8-20 Services URL button 8-20 shared line 8-20 sign out of hunt groups 8-14 USB headsets Time-of-Day Routing 8-22 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-9...
Page 292 WPA authentication, description 6-12 voice quality metrics 10-12, 11-12 voice VLAN 2-3, 6-9 8-22 XmlDefault.cnf.xml wall mounting, Cisco Unified IP Phone 3-20, E-1, F-1 Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP) IN-10...

This manual is also suitable for:

9951 9971

Cisco 8961 Administration Manual

An Overview of the Cisco Unified Ip Phone

Chapter 1 an Overview of the Cisco Unified IP Phone

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Chapter 3 Setting up the Cisco Unified IP Phone

Chapter 4 Setting up the Cisco Unified IP Color Key Expansion Module

CHAPTER 5 Setting up the Cisco Unified Video Camera

Chapter 6 Understanding the Voip Wireless Network

CHAPTER 7 Configuring Settings on the Cisco Unified IP Phone

CHAPTER 8 Configuring Features, Templates, Services, and Users

Chapter 9 Customizing the Cisco Unified IP Phone

CHAPTER 10 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

CHAPTER 11 Monitoring the Cisco Unified IP Phone Remotely

CHAPTER 12 Troubleshooting and Maintenance12-1

Appendix

A Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

B Supporting International Users

Appendix

Appendix

Appendix C Technical Specification

C Technical Specifications

Appendix

D Basic Phone Administration Steps

Appendix D Basic Phone Administration Step

Appendix

E Installing the Wall Mount for the Cisco Unified IP Phone

Appendix E Installing the Wall Mount for the Cisco Unified IP Phone

Appendix

F Cisco Unified IP Phone Non-Lockable Wall Mount

Quick Links

Troubleshooting

Related Manuals for Cisco 8961

Summary of Contents for Cisco 8961