Downloading Log Files - Cisco TelePresence SX20 Quick Set Administrator's Manual

Cisco TelePresence SX20 Quick Set
Contents

Downloading log files

The log files are Cisco specific debug files which may be
*
requested by the Cisco support organization if you need
technical support.
The current log files are time stamped event log files.
All current log files are archived in a time stamped historical
log file each time the system restarts. If the maximum
number of historical log files is reached, the oldest one will be
overwritten.
About extended logging mode
Extended logging mode may be switched on to help diagnose
network issues and problems during call setup. While in this
mode more information is stored in the log files.
Note that extended logging uses more of your video system's
resources, and may cause your video system to under-
perform. You should only use extended logging mode when
troubleshooting an issue.
* The log files shown in the illustration serve as examples. Your
system may have other files.
D14908.06 SX20 Administrator Guide TC7.0, DECEMBER 2013.
Introduction Web interface Web interface
Navigate to: Diagnostics > Log Files
Downloading all log files
Click Download logs archive
You can choose whether to include the call history in
the archive or not; and you can choose whether to
include the full call history or to make the caller/callee
anonymous. Use the drop down list to include the
preferred call history list.
Click the file name to open the log file in the web browser;
System settings
and follow the instructions.
Open/save one log file
right click to save the file on the computer.
45
Setting passwords
Start extended logging
1. Use the drop down list to choose the duration of
extended logging.
2. Click Start extended logging.
You can stop the extended logging before it times
out by clicking the Stop extended logging
that appears when extended logging is on.
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