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Cisco SX20/SX80 Reference Guide
Equipment Components
Camera
The camera is usually located at the top of the equipment and is what captures the
video feed that is transmitted to other videoconference systems that are connected
to the event. For both clinical carts and room-based systems, the camera can be
controlled by using the arrows on the remote control.
Codec
The codec is the main brain of the system controlling the camera, monitor and
any other medical peripherals plugged into the system. If the codec is switched
off, then no videoconferencing is possible. The codec derives its name from the
functions that it serves. It both codes video signals that are sent to the other sites
as well as decodes video signals that it receives from the far site.
Monitor
The monitor is purely a display screen and works in conjunction with the codec.
Consequently, it is important to emphasize that if the codec is turned on, then the
monitor should be turned on as well. This ensures that if someone connects to an
event early, you will be able to see them on the monitor. Please note that
turning off the monitor does not turn off the system.
Microphone
The microphone has a range of 20 to 25 feet. The microphone is extremely powerful
and can pick up peripheral sound such as whispering, tapping pens, and swiveling
chairs. Ideally, the microphone can be placed underneath the monitor or at the end
of a table. Never place the microphone directly in front of the monitor
speakers as this will create audio feedback.
Network and
Power
The network cable must be plugged into a dedicated OTN jack. If you plug the
network cable into a regular network jack, then the system will not function.
Consequently, you need to know precisely where the OTN jacks are located before
moving the system to different locations. For the clinical cart, use the Uninterrupted
Power Supply (UPS) to power the system entirely on or off. For a room-based
system, use a surge-protected power bar.
March 2023 | pg. 1

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Summary of Contents for Cisco TelePresence SX20

  • Page 1 Cisco SX20/SX80 Reference Guide Equipment Components Camera The camera is usually located at the top of the equipment and is what captures the video feed that is transmitted to other videoconference systems that are connected to the event. For both clinical carts and room-based systems, the camera can be controlled by using the arrows on the remote control.
  • Page 2 Cisco TelePresence SX20/SX80 Reference Guide Ensure that the power cable is plugged into the power outlet in the wall. Confirm that the network cable is plugged into the network outlet in the wall. The network cable must be plugged into a dedicated OTN network outlet.
  • Page 3 Cisco TelePresence SX20/SX80 Remote Control Zoom Camera in and out ( Camera Mode) Move Camera ( Camera Mode) March 2023 | pg. 3...
  • Page 4: On-Screen Icons

    On-screen Icons Icon Description Camera - The camera icon enables you to: Turn self-view on • The thumbtack is displayed under a sub-menu of the camera icon. Clicking on this icon enables the self view to be pinned to the screen.
  • Page 5: Troubleshooting

    Hooking up your Laptop and Content Sharing 1. Connect the presentation cable from the videoconference system to the laptop 2. Power on your laptop/computer. 3. Press the same keys you would use when displaying your desktop through a projector, usually one of the following combinations: Fn+F4 (or) Fn+F7 (or) Fn+F8 or Windows + P 4.
  • Page 6 Connecting or Reconnecting using the Remote Control If you have been disconnected from an OTN event in progress or you are joining a scheduled event, please follow these simple steps to be connected: 1. Ensure your video system is turned on. 2.
  • Page 7: Equipment Troubleshooting

    Equipment Troubleshooting The system doesn’t work / won’t power up Ensure that the system is plugged into the power outlet. • • Verify that the network cable is plugged into the appropriate port in the wall. • Check that the cables are securely plugged into the back of the codec. If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.
  • Page 8: Technical Support

    Technical Support When to call for Technical Support Contact your organizational IT staff or Telemedicine Coordinator when: Your internet is down.  Network cable is broken or missing.  You cannot find the remote control.  You do not know which network jack to plug into. ...

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