Cisco 8800 Series Manual page 32

Troubleshoot the Key Expansion Module
• For MWI + speed dial + DTMF:
For more information about the string syntax, see
You can also configure this parameter in the phone configuration file (cfg.xml). The parameter is line-specific.
Enter a string in this format:
<Unit_1_Key_1_ ua="na">fnc=mwi+sd;ext=8000 ,4085283300#,123456#@domain;
sub=group_vm@domain;vid=1;nme=Group;</Unit_1_Key_1_>
Step 4
In the General section, add
Parameter in the configuration file (cfg.xml):
<Customizable_PLK_Options ua="na">mwi;sd</Customizable_PLK_Options>
After the configuration, users can configure the corresponding features on the expansion module button.
Step 5 Click Submit All Changes.
Troubleshoot the Key Expansion Module
Procedure
Step 1 Open a CLI.
Step 2
Enter the following command to enter debug mode:
debugsh
Step 3 Enter ? to see all available commands and options.
Step 4
Use the applicable commands and options to find the desired information.
Step 5 To exit debug mode, press Ctrl-C.
Key Expansion Module Does Not Go Through the Normal Start Up Process
Problem
When you connect a key expansion module to a phone that is connected to a network port, the key expansion
module doesn't start up.
Cause
• Key expansion module type and the attached key expansion module don't match.
• The phone has more than one type of expansion module connected.
• Power over Ethernet (PoE) doesn't meet the required power-supply.
• Connected number of key expansion modules exceed maximum "Number of Units".
Cisco IP Phone Accessories
32
fnc=mwi+sd;ext=8000 ,4085283300#,123456#@domain;sub=group_vm@domain;vid=1;nme=Group;
or
mwi
String Syntax for Voicemail
in the field Customizable PLK Options.
mwi;sd
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PLK.