Troubleshooting; Basic Functioning - NETGEAR DM111PBL Reference Manual

This chapter gives information about troubleshooting your DM111P ADSL2+ Ethernet Modem.
After each problem description, instructions are provided to help you diagnose and solve the
problem. For the common problems listed, go to the section indicated.
• Is the modem on?
• Have I connected the modem correctly?
Go to "Basic Functioning" on page
• I can't access the modem's configuration with my browser.
Go to "Troubleshooting the Web Management Interface" on page
• I've configured the modem but I can't access the Internet.
Go to "Troubleshooting the Internet Connection" on page
• I can't remember the modem's management utility password.
Go to "Restoring the Default Configuration and Password" on page
• I want to clear the modem configuration and start over again.
Go to "Restoring the Default Configuration and Password" on page

Basic Functioning

After you turn on power to the modem, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED initially displays red to indicate that
the self-test procedure is running (see
illustration and explanation of the LEDs).
2. After approximately 10 seconds, verify that:
a. The Power LED changes color from red to green.
b. The LAN port LEDs is lit to indicate that the modem is connected to your PC or router.

Troubleshooting

4-1.
"The Modem's Front Panel" on page 1-5
v1.0, August 2006
Chapter 4
Troubleshooting
4-4.
4-5.
4-7.
4-7.
for an
4-1