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NETGEAR DM602 Reference Manual

Netgear adsl modem reference manual
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Download this manual See also: Installation Manual
Reference Manual for the
Model DM602 ADSL
Modem
NETGEAR, Inc.
4500 Great America Parkway
Santa Clara, CA 95054 USA
Phone 1-888-NETGEAR
SM-DM602
October 2002

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Summary of Contents for NETGEAR DM602

  • Page 1 Reference Manual for the Model DM602 ADSL Modem NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA Phone 1-888-NETGEAR SM-DM602 October 2002...
  • Page 2 In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein.

  • Page 3: Customer Support

    Serie auf die Erfüllung der Vorschriften hin zu überprüfen. Certificate of the Manufacturer/Importer It is hereby certified that the Model DM602 ADSL Modem has been suppressed in accordance with the conditions set out in the BMPT-AmtsblVfg 243/1991 and Vfg 46/1992. The operation of some equipment (for example, test transmitters) in accordance with the regulations may, however, be subject to certain restrictions.

  • Page 5: Table Of Contents

    About This Guide Chapter 1 Introduction About the Modem ...1-1 Key Features ...1-1 Auto Uplink and Autosensing 10/100 Ethernet ...1-2 Modem or Router Device Mode ...1-2 Modem Device Mode ...1-2 Router Device Mode ...1-3 Easy Installation and Management ...1-3 Maintenance and Support ...1-3 Chapter 2 Setting Up the Hardware Package Contents ...2-1...
  • Page 6 Chapter 3 Preparing Your Computer Preparing Your Computer for TCP/IP Networking ...3-1 Configuring Windows 95, 98, and ME for TCP/IP Networking ...3-2 Install or Verify Windows Networking Components ...3-2 Enabling DHCP to Automatically Configure TCP/IP Settings ...3-4 Selecting Windows’ Internet Access Method ...3-4 Verifying TCP/IP Properties (Windows) ...3-5 Configuring Windows NT or 2000 for TCP/IP Networking ...3-5 Install or Verify Windows Networking Components ...3-5...
  • Page 7 Device Mode ...5-10 Chapter 6 Troubleshooting Basic Functioning ...7-1 PWR LED Not On ...7-1 Troubleshooting the Modem’s Web Configuration Interface ...7-2 Troubleshooting the ISP Connection ...7-3 ADSL link ...7-3 WAN LED Blinking Yellow ...7-3 WAN LED Off ...7-3 Obtaining a WAN IP Address ...7-4 Troubleshooting PPPoE or PPPoA ...7-4 Troubleshooting Internet Browsing ...7-5 Restoring the Default Configuration and Password ...7-5...
  • Page 8 viii Contents...

  • Page 9: About This Guide

    Congratulations on your purchase of the NETGEAR Model DM602 ADSL Modem . ™ The DM602 modem provides a secure connection for a computer to the Internet through an internal ADSL modem. Technical Support For help with any technical issues, contact Customer Support, or visit us on the Web at www.NETGEAR.com.

  • Page 10: Typographical Conventions

    Typographical Conventions This guide uses the following typographical conventions: italics Book titles and UNIX file, command, and directory names. Screen text, user-typed command-line entries. courier font Initial Caps Menu titles and window and button names. [Enter] Named keys in text are shown enclosed in square brackets. The notation [Enter] is used for the Enter key and the Return key.

  • Page 11: Introduction

    The Model DM602 ADSL Modem connects your computer to the Internet using a built-in ADSL modem. The DM602 modem provides you with high-speed ADSL Internet access. There is no need to run software on the computer to connect, and you can choose how long you want the connection to remain available after there is no activity on your computer.

  • Page 12: Auto Uplink Tm And Autosensing 10/100 Ethernet

    Auto Uplink and Autosensing 10/100 Ethernet The DM602 modem can connect to either a 10 Mbps standard Ethernet card or a 100 Mbps Fast Ethernet card. The local LAN interface is autosensing and is capable of full-duplex or half-duplex operation.

  • Page 13: Router Device Mode

    Web Management Interface. • Visual monitoring The DM602 modem’s front panel LEDs provide an easy way to monitor its status and activity. Maintenance and Support NETGEAR offers the following features to help you maximize your use of the DM602 modem: •...
  • Page 14 Reference Manual for the Model DM602 ADSL Modem Introduction...

  • Page 15: Setting Up The Hardware

    This chapter describes the Model DM602 ADSL Modem hardware and provides instructions for installing it. Package Contents The product package should contain the following items: DM602 ADSL Modem Resource CD, installation guide, support information card & warranty/registration card Phone Cable Figure 2-1.
  • Page 16 • Support Information Card If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the modem for repair. Setting Up the Hardware...

  • Page 17: The Modem's Front Panel

    The Modem’s Front Panel The front panel of the DM602 modem ADSL Modem DM602 Figure 2-2. DM602 Front Panel You can use some of the LEDs to verify connections. the front panel of the DM602 modem. Table 2-1. LED Descriptions...

  • Page 18: The Modem's Rear Panel

    Ethernet or USB cables. PC Requirements To install and run the DM602 modem with your computer, the computer must have an installed Ethernet Network Interface Card (NIC) and an Ethernet cable or an available USB port. If the PC will connect at 100 Mbps, you must use a Category 5 (CAT5) cable such as the cable provided with your modem.

  • Page 19: Access Requirement

    Access Requirement The Model DM602 ADSL Modem contains a built-in ADSL modem, which connects directly to an ADSL service provider. Connecting the Modem Before using your modem, you need to do the following: • Connect your Ethernet or USB cable from the computer to the modem (see •...

  • Page 20: Adsl Through A Modular Rj-11 Wall Jack

    (pins 2 and 3 of the 4-pin jack). If this is not the case, a swapper (not included) is necessary to move the connection to the inner pair. To install the Model DM602 modem directly to the wall jack without installing a telephone: Connect the provided telephone cable to the wall jack.

  • Page 21: Connecting The Power Adapter

    Connecting the Power Adapter To connect the power adapter to the modem: Plug the connector of the power adapter into outlet on the rear panel of the modem. Plug the other end of the adapter into an AC power outlet. Verify that the PWR LED on the modem is lit.

  • Page 22: Connecting To Your Computer

    Connecting to Your Computer Your computer will attach to either the Ethernet or USB 1.1 modem ports shown in Ethernet To connect your computer to the modem via Ethernet: Locate the Category 5 Ethernet cable which came with your modem. Connect your computer to the modem using the Ethernet cable which came with you modem.
  • Page 23 Install the USB driver Insert the CD which came with your modem into the CD drive of your computer. Figure 2-5. CD Startup Screen Click the INSTALL USB Driver button. If a message prompts to save or open the file, click Open to launch the setup.exe utility. Follow the setup wizard prompts to install the USB driver and click Finish when done.

  • Page 24: Ready To Configure Your Modem

    Reference Manual for the Model DM602 ADSL Modem Ready to Configure Your Modem You are now ready to assure your computer is prepared for connecting to and configuring your modem, as described in the following chapter. 2-10 Setting Up the Hardware...

  • Page 25: Preparing Your Computer

    This chapter describes how to prepare your computer to connect to the Internet through the Model DM602 ADSL Modem and how to verify the readiness of a DSL modem account from an Internet service provider (ISP). Note: If an ISP technician configured your PC during the installation of a DSL modem, or if you configured it using instructions provided by your ISP, you may need to copy the current configuration information for use in the configuration of your modem.

  • Page 26: Configuring Windows 95, 98, And Me For Tcp/Ip Networking

    In most cases, you should install TCP/IP so that the computer obtains its specific network configuration information automatically from a DHCP server during bootup. The DM602 modem is shipped preconfigured as a DHCP server. The modem assigns the following TCP/IP configuration information for one computer only automatically when your computer is rebooted: •...
  • Page 27 You must have an Ethernet adapter, the TCP/IP protocol, and Client for Microsoft Networks. Note: It is not necessary to remove any other network components shown in the Network window in order to install the adapter, TCP/IP, or Client for Microsoft Networks.

  • Page 28: Enabling Dhcp To Automatically Configure Tcp/Ip Settings

    DHCP server of the DM602 modem. To use DHCP with the recommended default addresses, follow these steps: Connect the PC to the modem, then restart the modem.

  • Page 29: Verifying Tcp/Ip Properties (Windows)

    From the drop-down box, select your Ethernet adapter. The window is updated to show your settings, which should match the values below if you are using the default TCP/IP settings that NETGEAR recommends: • IP addresses—192.168.0.2 through 192.168.0.253 •...

  • Page 30: Verifying Tcp/Ip Properties

    A command window opens Type ipconfig /all Your IP Configuration information will be listed, and should match the values below if you are using the default TCP/IP settings that NETGEAR recommends: • IP addresses—192.168.0.2 through 192.168.0.253 • The subnet mask is 255.255.255.0 •...

  • Page 31: Configuring Macos X For Tcp/Ip Networking

    The TCP/IP Control Panel opens: From the “Connect via” box, select your Macintosh’s Ethernet interface. From the “Configure” box, select Using DHCP Server. You can leave the DHCP Client ID box empty. Close the TCP/IP Control Panel. Repeat this for each Macintosh on your network. Configuring MacOS X for TCP/IP Networking From the Apple menu, choose System Preferences, then Network.

  • Page 32: Verifying Tcp/Ip Properties For Macintosh Computers

    TCP/IP Control Panel. From the Apple menu, select Control Panels, then TCP/IP. The panel is updated to show your settings, which should match the values below if you are using the default TCP/IP settings that NETGEAR recommends: •...

  • Page 33: Verifying The Readiness Of Your Dsl Internet Account

    Verifying the Readiness of Your DSL Internet Account For access to the Internet, you need to contract with an Internet service provider (ISP) for a single-user Internet access account using a DSL modem. For a single-user Internet account, your ISP supplies TCP/IP configuration information. With a typical account, much of the configuration information is dynamically assigned when your computer is first booted up while connected to the ISP, and you will not need to know that dynamic information.

  • Page 34: Restarting The Computer

    Restart the computer that is connected to the modem. Ready for Configuration After configuring your computer for TCP/IP networking and connecting it to the DM602 modem, you are ready to access and configure the modem. Proceed to the next chapter.

  • Page 35: Basic Configuration Of The Modem

    This chapter describes how to perform the basic configuration of your Model DM602 ADSL Modem for your Internet connection. Accessing the Web Configuration Manager in the Modem In order to use the browser-based Web Configuration Manager built into the modem, your computer must have a web browser program installed such as Microsoft Internet Explorer or Netscape Navigator.
  • Page 36 For added security, the modem is protected with a User Name and Password. Note: This User Name and Password are for the modem only. They are not the same as any user name and password your ISP may require to access the Internet. Type in the User Name box, admin...

  • Page 37: Configuring The Modem In Router Device Mode For An Isp Account With Pppoe Or Pppoa Login

    Configuring the Modem in Router Device Mode for an ISP Account with PPPoE or PPPoA Login If your Internet service account uses a login protocol such as PPP over Ethernet (PPPoE) or PPP over ATM (PPPoA), fill out the menu below. Figure 4-3.

  • Page 38: Configuring The Modem In Modem Device Mode For A Fixed (Static) Tcp/Ip Account

    Domain Name Server (DNS) Address: Usually the “Get Automatically from ISP” setting will work. If your ISP does not automatically transmit DNS addresses to the modem during login, select “Use these DNS servers” and enter the IP address of your ISP’s Primary DNS Server. If a Secondary DNS Server address is available, enter it also.
  • Page 39 A login window opens as shown in Figure 4-4. Modem Login window Type in the User Name box, admin When the Basic Settings screen appears (see to bring up the Device Type selection screen below (see Figure 4-5. Device Type selection window Basic Configuration of the Modem Figure 4-4 below:.

  • Page 40: Completing The Configuration

    The most common Multiplexing Method is LLC-based. If your service provider does not indicate which one is used, use LLC-BASED. Note: When the DM602 modem is set to operate in Modem Device Mode, your computer must be set with a static IP address in the range of 192.168.0.2-192.168.0.253 with a subnet mask of 255.255.255.0, and a gateway address of 192.168.0.1 in order to...

  • Page 41: Advanced Configuration Of The Modem

    Chapter 5 Advanced Configuration of the Modem This chapter describes how to configure the advanced features of your Model DM602 ADSL Modem . These features can be found under the Advanced heading in the Main Menu of the browser interface.
  • Page 42 This screen shows the following parameters: Table 5-1. Router Status Fields Field Firmware Version LAN Port MAC Address IP Address IP Subnet Mask Modem ADSL Firmware Version Modem Status Connect Mode Down Stream Up Stream Description This field displays the modem firmware version. These IP parameters apply to the Local Area Network (LAN) of the modem.
  • Page 43 Click on the “Show Statistics” button to display modem usage statistics, as shown in below: Figure 5-2. Show Statistics screen This screen shows the following statistics:. Table 5-2. Router Statistics Fields Field Description Port The statistics for the ADSL WAN (Internet) and LAN (local) ports. Status The link status of the port.
  • Page 44 This screen gives you more detailed information about your PPPoE or PPPoA link. When the connection is up and working, the amount of time that has elapsed since it came up is indicated in the Connection Time field. The DM602 modem goes through the following steps to bring up a PPPoE or PPPoA connection.

  • Page 45: Modem Device Mode Status

    Modem Device Mode Status In Modem Device Mode, from the Main Menu of the browser interface, click on Modem Status to display the System Status screen, shown in Figure 5-4. Modem Status screen This screen shows the following parameters: Table 5-3. Router Status Fields Field Firmware Version...
  • Page 46 Table 5-3. Router Status Fields Field Modem ADSL Firmware Version Modem Status Connect Mode Down Stream Up Stream Click on the “Show Statistics” button to display modem usage statistics, as shown in below: Figure 5-5. Show Statistics screen This screen shows the following statistics:. Table 5-4.

  • Page 47: Lan Ip Setup

    Table 5-4. Modem Statistics Fields (continued) Field Description TxPkts The number of packets transmitted on this port since reset or manual clear. RxPkts The number of packets received on this port since reset or manual clear. Poll Interval Specifies the intervals at which the statistics are updated in this window. Click on Stop to freeze the display.

  • Page 48: Changing The Modem Access Password

    Apply. Firmware Upgrade The software of the DM602 modem is stored in FLASH memory, and can be upgraded as new software is released by NETGEAR. Upgrade files can be downloaded from Netgear's website. If the upgrade file is compressed (.ZIP file), you must first extract the binary (.BIN) file before sending it to the modem.

  • Page 49: Dmz

    (.BIN) upgrade file Click Upload. Note: When uploading software to the DM602 modem, it is important not to interrupt the Web browser by closing the window, clicking a link, or loading a new page. If the browser is interrupted, it may corrupt the software. When the upload is complete, your modem will automatically restart.

  • Page 50: Device Mode

    The Security menu, shown in Figure 5-9. DMZ menu. Note: For security, you should avoid using the DMZ Server feature. When a computer is designated as the Default DMZ Server, it loses much of the protection of the modem, and is exposed to many exploits from the Internet. To assign a computer or server to be a Default DMZ server: Check the check box to enable the DMZ feature Type the IP address for that server.
  • Page 51 In Router Device Mode, the modem provides limited router functionality which allows you to have the modem perform any logon steps your ISP may require. In this mode, it is also easier to configure your computer by taking advantage of the automatic configuration capabilities of DHCP which the router provides.
  • Page 52 Reference Manual for the Model DM602 ADSL Modem 5-12 Advanced Configuration of the Modem...

  • Page 53: Troubleshooting

    • Check that you are using the 15 V AC power adapter supplied by NETGEAR for this product. If the error persists, you have a hardware problem and should contact technical support.

  • Page 54: Troubleshooting The Modem's Web Configuration Interface

    Troubleshooting the Modem’s Web Configuration Interface If you are unable to access the modem’s Web Configuration interface from a PC, check the following: • Check the Ethernet connection between your PC and the modem as described in the previous section. •...

  • Page 55: Troubleshooting The Isp Connection

    ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The Model DM602 modem uses pins 2 and 3.

  • Page 56: Obtaining A Wan Ip Address

    To check the WAN IP address from the browser interface: Launch your browser and select an external site such as www.netgear.com Access the Main Menu of the modem’s configuration at http://192.168.0.1 Under the Maintenance heading check that an IP address is shown for the WAN Port If 0.0.0.0 is shown, your modem has not obtained an IP address from your ISP.

  • Page 57: Troubleshooting Internet Browsing

    If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The modem will continue to attempt to connect indefinitely. If you cannot connect after several minutes, you may be using an incorrect Service Name, User Name or Password.
  • Page 58 Reference Manual for the Model DM602 ADSL Modem Troubleshooting...

  • Page 59: Technical Specifications

    This appendix provides technical specifications for the Model DM602 ADSL Modem . General Specifications Network Protocol and Standards Compatibility Data and Routing Protocols: Power Adapter North America: United Kingdom, Australia: Europe: Japan: All regions (output): Technical Specifications Technical Specifications TCP/IP...
  • Page 60 Physical Specifications Dimensions: Weight: Environmental Specifications Operating temperature: Operating humidity: Electromagnetic Emissions Meets requirements of: Interface Specifications LAN: WAN: 174 by 118 by 28 mm 6.9 by 4.6 by 1.1 in. 0.29 kg 0.63 lb. 0 to 40 C 90% maximum relative humidity, noncondensing FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B...

  • Page 61: Glossary

    Domain names are of the form of a registered entity name plus one of a number of predefined top level suffixes such as .com, .edu, .uk, etc. For example, in the address mail.NETGEAR.com, mail is a server name and NETGEAR.com is the domain.
  • Page 62 IP Address A four-byte number uniquely defining each host on the Internet. Ranges of addresses are assigned by Internic, an organization formed for this purpose. Usually written in dotted-decimal notation with periods separating the bytes (for example, 134.177.244.57). IPSec Internet Protocol Security. IPSec is a series of guidelines for securing private information transmitted over public networks.
  • Page 63 Network Address A technique by which several hosts share a single IP address for access to the Translation Internet. Network Interface Device. The point of demarcation, where the telephone line comes into the house. Packet A block of information sent over a network. A packet typically contains a source and destination network address, some protocol and length information, a block of data, and a checksum.
  • Page 64 Universal Serial Bus. An external bus standard that supports data transfer rates of 12 Mbps. A single USB port can be used to connect up to 127 peripheral devices, such as network interface adapters, mice, modems, and keyboards. USB also supports Plug-and-Play installation and hot plugging. Unshielded twisted pair.
  • Page 65 2 IP networking for Macintosh 6 for Windows 2, 5 LAN IP Setup Menu 7 LEDs 3 description 3 LLC-BASED multiplexing method 6 Macintosh DHCP Client ID 7 MDI/MDI-X 2 Modem Status 2, 6 Multiplexing Method 6 NETGEAR Index...
  • Page 66 contacting ix package contents 1 password restoring 5 PC, using to configure 10 PPP over ATM 2, 3, 4 PPP over Ethernet 2, 3, 9, 3, 4 Status 4 PPPoA. See PPP over ATM PPPoE 9 PPPoE See PPP over Ethernet Primary DNS Server 4 protocols DHCP 2, 3...

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