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February 2008
Cisco Model DPC2607 and EPC2607
Channel-Bonded EMTA User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ............................................................... 3
FCC Compliance ......................................................................................................... 8
Introducing the DPC2607 and EPC2607 ................................................................ 10
What's In the Carton? .............................................................................................. 12
Front Panel Description ........................................................................................... 13
Back Panel Description ............................................................................................ 14
Where Is the Best Location for My Cable Modem? ............................................. 15
What Are the System Requirements for Internet Service? ................................. 16
How Do I Set Up My High-Speed Internet Access Account? ............................ 17
How Do I Connect My Devices to Use the Internet? ........................................... 18
How Do I Configure TCP/IP Protocol? ................................................................ 20
How Do I Install USB Drivers? ............................................................................... 23
How Do I Mount the Modem on a Wall? (Optional) .......................................... 25
What Are the Requirements for Ethernet Network Devices? ............................ 27
How Do I Select and Place Ethernet Network Devices? ..................................... 28
How Do I Connect Ethernet Network Devices? .................................................. 29
What Are the Requirements for USB Network Devices? ................................... 31
How Do I Select and Place USB Network Devices? ............................................ 32
How Do I Connect USB Network Devices? .......................................................... 33
How Do I Troubleshoot My Internet Service Installation? ................................. 35
How Do I Use My Modem for Telephone Service? ............................................. 37
Where Do I Place My Modem for Telephone Service? ....................................... 38
What Are the Requirements for Telephone Service? .......................................... 39
How Do I Install the Modem for Telephone Service? ......................................... 40
Telephone Service Frequently Asked Questions ................................................. 43
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Table of Contents
Related Manuals for Cisco DPC2607
Summary of Contents for Cisco DPC2607
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Page 1: Table Of Contents
In This Document IMPORTANT SAFETY INSTRUCTIONS ............... 3 FCC Compliance ......................8 Introducing the DPC2607 and EPC2607 ..............10 What's In the Carton? ....................12 Front Panel Description ................... 13 Back Panel Description .................... 14 ... - Page 2 Having Difficulty? ....................45 Tips for Improved Performance ................47 Front Panel LED Status Indicator Functions ............48 For Information ......................50 4023667 Rev C...
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Page 3: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. -
Page 4: Aviso A Los Instaladores De Sistemas Catv
IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. 20070112 SysInstaller 820 German Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de... - Page 5 IMPORTANT SAFETY INSTRUCTIONS Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions Power Source Warning A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
- Page 6 IMPORTANT SAFETY INSTRUCTIONS Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the cord exits from the apparatus. Provide Ventilation and Select a Location Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. ...
- Page 7 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel.
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Page 8: Fcc Compliance
Consult the cable company or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. - Page 9 FCC Compliance Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. 20060628 FCC Standard EU Certification This product conforms to the following European directives: -2006/95/EC -2004/108/EC 4023667 Rev C...
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Page 10: Introducing The Dpc2607 And Epc2607
Welcome to the exciting world of high-speed Internet access and high-quality digital telephone services. You have acquired one of the fastest cable modems available on the market today. Your new Cisco Model DPC2607 or Model EPC2607 Channel-Bonded Embedded Media Terminal Adapter (EMTA) offers high-end... - Page 11 Offers interoperability with the following specifications to deliver high-end performance and reliability: - DPC2607: DOCSIS 3.0 compatibility and backward compatibility for operation in DOCSIS 2.0, 1.1, and DOCSIS 1.0 networks - EPC2607: EuroDOCSIS 3.0 compatibility and backward compatibility for operation in EuroDOCSIS 2.0, 1.1, and EuroDOCSIS 1.0 networks...
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Page 12: What's In The Carton
When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Cisco Model DPC2607 or One AC power adapter with power EPC2607 Cable Modem... -
Page 13: Front Panel Description
Front Panel Description Front Panel Description The front panel of your cable modem provides LED status indicators that show how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 48) for more information on front-panel LED status indicator functions. -
Page 14: Back Panel Description
Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2607 and EPC2607. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time. -
Page 15: Where Is The Best Location For My Cable Modem
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. -
Page 16: What Are The System Requirements For Internet Service
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To help ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. -
Page 17: How Do I Set Up My High-Speed Internet Access Account
How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. -
Page 18: How Do I Connect My Devices To Use The Internet
How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. - Page 19 How Do I Connect My Devices to Use the Internet? Connect the active RF coaxial cable to the CABLE connector. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR. Insert the AC power cord into the POWER connector on the back of the cable modem, and then plug the cord into an AC power source.
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Page 20: How Do I Configure Tcp/Ip Protocol
How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments. - Page 21 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
- Page 22 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.
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Page 23: How Do I Install Usb Drivers
How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 2000 or XP operating system. This section contains instructions for installing the USB drivers for the cable modem. Note: If you are not using the USB interface, skip this section. - Page 24 How Do I Install USB Drivers? Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next. Click Continue Anyway in the Hardware Installation window to continue the installation. The Found New Hardware Wizard window reopens with a message that the installation has finished.
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Page 25: How Do I Mount The Modem On A Wall? (Optional)
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. Before You Begin Before you begin, choose an appropriate mounting place. - Page 26 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
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Page 27: What Are The Requirements For Ethernet Network Devices
What Are the Requirements for Ethernet Network Devices? What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63. -
Page 28: How Do I Select And Place Ethernet Network Devices
How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices. -
Page 29: How Do I Connect Ethernet Network Devices
How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance. - Page 30 How Do I Connect Ethernet Network Devices? Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem. Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. Use an optional cable signal splitter to add a TV, a DHCT or set- top converter, or a VCR.
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Page 31: What Are The Requirements For Usb Network Devices
What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? You can connect one PC or other USB device to the USB port on the EMTA. What Are the Wiring Requirements? We recommend that you use the USB 1.1 cable provided with your modem. -
Page 32: How Do I Select And Place Usb Network Devices
How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. -
Page 33: How Do I Connect Usb Network Devices
How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance. - Page 34 How Do I Connect USB Network Devices? Select locations for USB network devices. For more information, see How Do I Select and Place USB Network Devices? (on page 32). Connect the USB port on the cable modem to your computer. Connect one or more USB network device to the cable modem.
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Page 35: How Do I Troubleshoot My Internet Service Installation
How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. - Page 36 How Do I Troubleshoot My Internet Service Installation? Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times;...
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Page 37: How Do I Use My Modem For Telephone Service
How Do I Use My Modem for Telephone Service? How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, verify the following conditions: Does the service to your home support two-way, DOCSIS-compatible cable ... -
Page 38: Where Do I Place My Modem For Telephone Service
Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: Choose a location close to your computer if you will also use the cable modem ... -
Page 39: What Are The Requirements For Telephone Service
What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. -
Page 40: How Do I Install The Modem For Telephone Service
How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem. - Page 41 How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the cable modem for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem.
- Page 42 How Do I Install the Modem for Telephone Service? Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls. This process may take several minutes. Notes: The TEL 1 and TEL 2 LED status indicators on the front panel of the cable ...
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Page 43: Telephone Service Frequently Asked Questions
Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 35) Frequently Asked Questions Q. - Page 44 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely. Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.
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Page 45: Having Difficulty
Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access. -
Page 46: Common Troubleshooting Issues
Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 48) for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver ... -
Page 47: Tips For Improved Performance
Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an ... -
Page 48: Front Panel Led Status Indicator Functions
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network. - Page 49 Front Panel LED Status Indicator Functions Normal Operations The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations Indicator POWER...
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Page 50: For Information
For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. 4023667 Rev C... - Page 52 Lawrenceville, GA 30042 www.cisco.com Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.