Honeywell HW-AV-LTE-M Product Installation Document page 9

Event Troubles
Resolved Status Indication: The RJ45 connector's flashing LED indicates data transfer. The Connected Life
Safety Services App as well as CLSS Site Manager start receiving events.
Trouble
If no events are received
Cellular connectivity issues
Honeywell Security & Fire
12 Clintonville Road
Northford, CT
06472-1610
203.484.7161
www.honeywell.com
Verify the RING and TIP connections.
1.
Ensure that the RING and TIP terminals are connected to a TELCO ring

and tip, and not to the R-1/T-1 terminals.
Ensure that there is no connection trouble.

Then, check for communication failure error messages at the panel and fix
2.
the error, if any.
Disable the Wait for Dial Tone options in the panel.
3.
Go to the Device Registration screen in the CLSS App.
1.
Ensure that the signal strength shown on it is at least one to two bars.
2.
Reposition the antenna for higher signal strength.
3.
P/N: LS10338-000HW-E | Rev.A | 09/2021
ECN: 00004957
©2021 Honeywell International Inc.
Corrective Actions
9