Troubleshooting - Honeywell HW-AV-LTE-M Product Installation Document

Troubleshooting

Connection Troubles
Resolved Status Indication: The Communicator LED starts flashing. Continuous ON indicates a good
connection.
LED Status
 The communicator is not connected to the
OFF
panel.
 The panel is not supplying power.
 The communicator device is damaged.
Flashing Slow  Trying to establish connection.
 No cellular signal available.
Flashing every Low signal connectivity
5 seconds
LAN Network Troubles
Resolved Status Indication: The RJ45 connector's flashing LED indicates data transfer. Continuous ON
indicates a good connection with the panel and router.
LED Status
OFF The LAN cable is not plugged into the
communicator.
 The router is not providing an IP via DHCP. Check your DHCP server settings, if DHCP is
OFF
 There is no Internet access.
Possible Causes
Possible Causes
Yellow LED
Green LED
Corrective Actions
Ensure that the wirings are as per the wiring
diagrams.
Measure the AUX output of the panel.
Replace with an undamaged communicator.
Reposition the antenna.
Reposition the antenna.
Corrective Actions
Ensure that the wirings are as per the

wiring diagrams.
Measure the AUX output of the panel.

Replace with an undamaged

communicator.
in use.
Use another device in the same network and
check your router settings.
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