Sending Equipment Back For Repairs; Packaging Items For Return To Honeywell - Honeywell Vocollect A700 Series Product Manual

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Enabling Device Logging in VoiceConsole
1. Select VoiceConsole > Device Management > Devices.
2. Click the name of the device for which you want to enable logging.
3. Enable logging for the device. Depending on the version of VoiceConsole
4. After the issue has been captured in the log file, export the log file through
5. Save the file and send it to Technical Support, along with any other relevant

Sending Equipment Back for Repairs

Contact Vocollect support to obtain a
before returning material to Honeywell.

Packaging Items for Return to Honeywell

1. Pack items so that no items can come into direct contact with one another
2. Line the shipping container with at least one layer of padding, preferably
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How many users are affected?
How often does the issue happen?
What is the current workaround?
When did the issue first occur?
How is this impacting the business?
Has anything about the environment changed?
The properties window for that device will appear.
you are running:
Version
VoiceConsole
2.x
VoiceConsole
3.x and newer
the Device Properties window.
information.
NOTE
Properly packaged RMA items facilitate faster repair and return of
Honeywell products. Honeywell appreciates your assistance and adherence
to these policies.
or with the sides, bottom, or top of the shipping container.
anti-static bubble pack.
Instructions
Activate the Enable check box in the Logging section.
Click the Edit selected device link.
In the logging section of the Edit Device page, select Enabled
from the Logging Enabled drop-down list.
Return Material Authorization (RMA)
A700x Product Guide