Before Contacting Support - Honeywell Vocollect A700 Series Product Manual

Error Message
"Warning, low flash memory! You must upload
your collected data now!"

Before Contacting Support

This section describes what you will need before
with an issue and how to gather the needed files.
General Information Needed for Most Support Requests
Devices Types
l
l
l
l
l
Vocollect Voice Software
l
l
Vocollect VoiceConsole
l
Device Logs
l
l
Common Questions to Answer when Contacting Support
l
A700x Product Guide
Vocollect Talkman model
Non-Talkman device manufacturer/model
Vocollect headset model
Other headset
Bar code reader type
VoiceClient version displayed in VoiceConsole
VoiceCatalyst version displayed in VoiceConsole
VoiceConsole version
Have you begun to capture device logs?
Be prepared to submit these files to your technical support center.
Was a previous service request for the same problem / question closed as
unresolved?
Solution
2. Turn the device off and then turn it back on
again.
3. Reboot the device.
4. Reload VoiceClient.
5. Place the device in a charger as soon as
possible.
1. Go to an area of known good coverage.
2. Turn the device off and then turn it back on
again.
3. Reboot the device.
4. Reload VoiceClient.
5. Place the device in a charger as soon as
possible.
contacting technical support
62