Troubleshooting - Black & Decker BPWH84W Instruction Manual

TROUBLESHOOTING & WARRANTY

TROUBLESHOOTING

Troubleshoot your problem by using the chart below. If the unit still does not work
properly, contact W Appliance Co. customer service center or the nearest authorized
service center. Customer must never troubleshoot internal components.
SYMPTOMS
Thumping
sound
Vibrating noise
Page 28
POSSIBLE CAUSE
Heavy wash loads may
produce a thumping
sound. Washer load may
be out of balance.
Packaging materials
were not removed.
Wash load may be
unevenly distributed in
the tub.
Floor not rigid enough.
SOLUTIONS
This is normal. If sound continues,
washer is probably out of balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the
load.
See the UNPACKING AND
REMOVING SHIPPING MATERIAL
section in the installation
instructions. Pause the cycle and
redistribute the load. See Leveling
the Washer in the Installation
Instructions. Make sure that the
floor is solid. See Flooring in the
Installation Requirements.