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NETGEAR Orbi Pro SRK60 User Manual

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Orbi Pro
User Manual
Models
SRK60
SRR60
SRS60
September 2017
202-11824-02
350 E. Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR Orbi Pro SRK60

  • Page 1 Orbi Pro User Manual Models SRK60 SRR60 SRS60 September 2017 202-11824-02 350 E. Plumeria Drive San Jose, CA 95134...
  • Page 2 For the current EU Declaration of Conformity, visit http://kb.netgear.com/app/answers/detail/a_id/11621. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

  • Page 3: Table Of Contents

    Use a Web Browser to Access the Router............23 Automatic Internet Setup.................23 Log In to Orbi Web Interface................24 Change the Language..................25 Access the Orbi Router With NETGEAR genie App..........25 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard................27 Manually Set Up the Internet Connection............27 Specify an Internet Connection Without a Login..........27...
  • Page 4 Orbi Pro Set Up an IPv6 6to4 Tunnel Internet Connection..........34 Set Up an IPv6 Pass Through Internet Connection..........35 Set Up an IPv6 Fixed Internet Connection............36 Set Up an IPv6 DHCP Internet Connection............37 Set Up an IPv6 PPPoE Internet Connection............38 Change the MTU Size..................39 Chapter 4 Control Access to the Internet Set Up Parental Controls..................43 Allow or Block Access to Your Network..............43...
  • Page 5 Orbi Pro Enable or Disable Implicit Beamforming..............71 Enable or Disable MU-MIMO................72 Check Your Internet Bandwidth................73 Improve Network Connections With Universal Plug N Play.........73 Chapter 6 Manage Your Network Update the Router and Satellite Firmware............76 Check for Firmware Updates................76 Manually Update Firmware................76 Manually Update Satellite Firmware..............77 Manually Update Router Firmware..............77 Change the admin Password................78...
  • Page 6 Orbi Pro Install OpenVPN Software on Your Mac Computer........102 Install OpenVPN Software on an iOS Device..........103 Install OpenVPN Software on an Android Device.........104 Use a VPN Tunnel on Your Windows Computer..........104 Use VPN to Access Your Internet Service at Home...........106 Set Up VPN Client Internet Access in the Router.........106 Block VPN Client Internet Access in the Router..........107 Use a VPN Tunnel to Access Your Internet Service at Home......107...

  • Page 7: Chapter 1 Overview

    • Download the NETGEAR Orbi App For more information about the topics covered in this manual, visit the support website at support.netgear.com. Note This manual refers to all Orb Pro router and refers to the Orbi Pro satellite as the satellite.

  • Page 8: Orbi Pro Router And Satellite Package Contents

    Orbi Pro Orbi Pro Router and Satellite Package Contents Your Orbi Pro package (Model SRK60) contains the following items. Figure 1. Orbi Pro package contents 1. Orbi Pro Router (Model SRR60) 2. Orbi Pro Satellite (Model SRS60) 3. Power adapter (2) (varies by region) 4.

  • Page 9: Orbi Pro Router And Satellite Hardware Overviews

    Orbi Pro (Continued) 11. T-bracket with screw (2) 12. T-bracket screws (2 sets) 13. Ceiling bracket (2) Orbi Pro Router and Satellite Hardware Overviews The following sections display the hardware features available for the Orbi Pro router and satellite. Orbi Pro Router Model SRR60 Hardware Overview Figure 2.

  • Page 10: Orbi Pro Satellite Model Srs60 Hardware Overview

    Orbi Pro (Continued) 6. DC Power connector 7. Reset button Orbi Pro Satellite Model SRS60 Hardware Overview Figure 3. Orbi Pro satellite model SRS60, front and back views 1. Ring LED (not shown in image) 2. Sync button (also used for WPS connection) 3.

  • Page 11: Orbi Pro Add-On Satellite Leds

    Orbi Pro Table 1. Orbi ProWiFi System router and satellite LED descriptions LED Behavior Power LED The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED. •...

  • Page 12: Wall Mount Or Ceiling Mount Orbi Pro

    Orbi Pro Table 2. Orbi add-on satellite LED description LED Behavior Power LED The Power LED is located above the Power On/Off button on the rear panel. Note: The wall plug satellite does not include a Power LED. • Solid green. Power is on. •...

  • Page 13: Ceiling-Mount Your Orbi Pro

    Orbi Pro To wall mount your router or satellite: Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with the provided screws. Attach the mount cover to the mount base. Use the wall anchors with screws to attach the wall bracket to the wall.
  • Page 14 Orbi Pro To ceiling mount your router or satellite: Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with the provided screws. Attach the mount cover to the mount base. Attach the T-bracket to the ceiling bracket with the T-bracket screws.

  • Page 15: Labels

    Orbi Pro Secure the T-bracket to the T-bar and tighten the screw. Slide the mount base into the ceiling bracket. Labels The Orbi Pro router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number. The following is an example of what the router label might look like: Figure 4.

  • Page 16: Connect Your Router

    Orbi Pro Figure 5. Orbi Pro satellite label Connect Your Router If you want to connect your Orbi Pro router to an existing gateway, we recommend that you turn off your existing gateway’s WiFi. To cable your router: Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service. If your modem uses a battery backup, remove the battery, and then put the battery back in.

  • Page 17: Sync Your Orbi Pro Satellite

    Orbi Pro Figure 6. Orbi Pro placement example for one router and one satellite Figure 7. Orbi Pro placement example for one router and two satellite Sync Your Orbi Pro Satellite The sync process for your Orbi Pro satellite depends on whether your satellite came with your Orbi Pro WiFi System, or if your satellite is an add-on satellite.

  • Page 18: Sync A Satellite From An Orbi Pro Wifi System

    Orbi Pro Sync a Satellite from an Orbi Pro WiFi System The Orbi Pro WiFi System includes an Orbi Pro router and a Orbi Pro satellite. The Orbi pro satellite in the WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi Pro router in the same WiFi system.

  • Page 19: Add Satellites To Your Network Using The Router Web Interface

    Orbi Pro The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and then turns off: • Blue. The Orbi router and satellite successfully synced, and the connection between the router and satellite is good. •...

  • Page 20: Download The Netgear Orbi App

    You can use the NETGEAR Orbi app to set up your Orbi network. To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store or Google Play Store. Launch the NETGEAR Orbi app on your mobile device and follow the prompts.

  • Page 21: Chapter 2 Connect To The Network And Access The Router

    Connect to the Network and Access the Router This chapter contains the following sections: • Connect to the Network • Types of Logins • Use a Web Browser to Access the Router • Change the Language • Access the Orbi Router With NETGEAR genie App...

  • Page 22: Connect To The Network

    Orbi Pro Connect to the Network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP). Wired Connection You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN).

  • Page 23: Types Of Logins

    When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service.

  • Page 24: Log In To Orbi Web Interface

    Troubleshooting on page 108. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log In to Orbi Web Interface When you log in to the Orbi, the browser displays the router web interface. You can use the router web interface to change the router or satellite settings.

  • Page 25: Change The Language

    When prompted, click the OK button to confirm this change. The page refreshes with the language that you selected. Access the Orbi Router With NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network. The genie app can help you with the following: •...

  • Page 26: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser.You can also customize or specify your Internet settings.

  • Page 27: Use The Internet Setup Wizard

    Orbi Pro Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com.

  • Page 28: Specify An Internet Connection That Uses A Login

    Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshooting on page 108. Specify an Internet Connection That Uses a Login To view or change the basic Internet setup: Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 29 Orbi Pro The BASIC Home page displays. Select Internet. The Internet Setup page displays. Select the Does your Internet connection require a login Yes radio button. The page adjusts. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP. In the Login field, enter the login name your ISP gave you.

  • Page 30: Specify Ipv6 Internet Connections

    Orbi Pro Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Cannot Access the Internet on page 110. Specify IPv6 Internet Connections You can set up an IPv6 Internet connection if genie does not detect it automatically.

  • Page 31: Requirements For Entering Ipv6 Addresses

    Orbi Pro Requirements for Entering IPv6 Addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons. You can reduce any four-digit group of zeros within an IPv6 address to a single zero or omit it. The following errors invalidate an IPv6 address: •...

  • Page 32: Use Auto Config For An Ipv6 Internet Connection

    Orbi Pro (Optional) Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address. Click the Apply button.

  • Page 33: Set Up An Ipv6 6Rd Tunnel Internet Connection

    Orbi Pro • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface.

  • Page 34: Set Up An Ipv6 6To4 Tunnel Internet Connection

    Orbi Pro • 6rd (IPv6 Rapid Development) Configuration. The router detects the service provider’s IPv4 network and attempts to establish an IPv6 6rd Tunnel connection. If the IPv4 network returns 6rd parameters to the router, the page adjusts to display the correct settings in this section. •...

  • Page 35: Set Up An Ipv6 Pass Through Internet Connection

    Orbi Pro From the Internet Connection Type menu, select 6to4 Tunnel. The page adjusts. The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 36: Set Up An Ipv6 Fixed Internet Connection

    Orbi Pro Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED >...

  • Page 37: Set Up An Ipv6 Dhcp Internet Connection

    Orbi Pro Select an IP Address Assignment radio button: • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network.

  • Page 38: Set Up An Ipv6 Pppoe Internet Connection

    Orbi Pro • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address. • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.

  • Page 39: Change The Mtu Size

    Orbi Pro The page adjusts. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.
  • Page 40 “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...
  • Page 41 Table 3. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 42: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Allow or Block Access to Your Network •...

  • Page 43: Set Up Parental Controls

    Orbi Pro Set Up Parental Controls To set up Parental Controls, you must download the NETGEAR genie app on your mobile device. For more information about the NETGEAR genie app, visit NETGEAR.com/genie. After you set up and enable Parental Controls, you can change the web filtering level for each device on the network through the network map page on the genie app.

  • Page 44: Use Keywords To Block Internet Sites

    Orbi Pro Select an access rule: • Allow all new devices to connect. With this setting, if you buy a new device, it can access your network. You don’t need to enter its MAC address on this page. We recommend that you leave this radio button selected.
  • Page 45 Orbi Pro In the Type keyword or domain name here field, enter a keyword or domain that you want to block. For example: • Specify XXX to block http://www.badstuff.com/xxx.html. • Specify .com if you want to allow only sites with domain suffixes such as .edu or .gov. •...

  • Page 46: Delete Keywords

    Orbi Pro Delete Keywords To delete keywords from the list: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 47: Block Services From The Internet

    Orbi Pro In the Trusted IP Address field, enter the IP address of the trusted computer. Click the Apply button. Your settings are saved. Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule.

  • Page 48: Manage Network Access Control Lists

    Orbi Pro To specify how to filter the services, select one of the following radio buttons: • Only This IP Address. Block services for a single computer. • IP Address Range. Block services for a range of computers with consecutive IP addresses on your network.

  • Page 49: Set Up Security Event Email Notifications

    Orbi Pro To schedule blocking: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
  • Page 50 Orbi Pro In the Primary E-mail Address field, enter the email address to which logs and alerts are sent. This email address is also used for the From address. If this field is blank, log and alert messages are not sent. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP) mail server (such as mail.myISP.com).

  • Page 51: Chapter 5 Specify Network Settings

    Specify Network Settings This chapter includes the following sections: • View or Change WAN Settings • Dynamic DNS • Set Up a Default DMZ Server • Change the Router’s Device Name • Change the LAN TCP/IP Settings • Use the Router as a DHCP Server •...

  • Page 52: View Or Change Wan Settings

    Orbi Pro View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 53: Dynamic Dns

    Internet. Set Up a New Dynamic DNS Account To set up Dynamic DNS and register for a free NETGEAR account: Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 54: Specify A Dns Account That You Already Created

    Orbi Pro Specify a DNS Account That You Already Created If you already own a Dynamic DNS account with NETGEAR, no-IP, or Dyn, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 55: Set Up A Default Dmz Server

    Orbi Pro The BASIC Home page displays. Select ADVANCED > Advanced Setup > Dynamic DNS. The Dynamic DNS page displays. Change your DDNS account settings as necessary. Click the Apply button. Your settings are saved. Set Up a Default DMZ Server The default DMZ server feature is helpful when you are using some online games and videoconferencing applications that are incompatible with Network Address Translation (NAT).

  • Page 56: Change The Router's Device Name

    Orbi Pro Change the Router’s Device Name The router’s device name is its model number. This device name displays in a file manager when you browse your network. To change the router’s device name: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com.

  • Page 57: Use The Router As A Dhcp Server

    Orbi Pro The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays. In the IP Address field, type the IP address. In the IP Subnet Mask, type the subnet mask of the router. The IP address and subnet mask identifies which addresses are local to a specific device and which must be reached through a gateway or router.

  • Page 58: Disable The Dhcp Server Feature In The Router

    Orbi Pro To use the router as a DHCP server and specify the pool of IP addresses that the router assigns: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens.

  • Page 59: Manage Reserved Lan Ip Addresses

    Orbi Pro To disable the DHCP server feature in the router: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 60: Edit A Reserved Ip Address

    Orbi Pro Type the MAC address of the computer or server. If the computer is already on your network, you can copy its MAC address from the Attached Devices page and paste it here. Click the Apply button. The reserved address is entered into the table. The reserved address is not assigned until the next time the computer contacts the router’s DHCP server.

  • Page 61: Custom Static Routes

    Orbi Pro The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup. The LAN Setup page displays.

  • Page 62: Edit A Static Route

    Orbi Pro Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED >...

  • Page 63: Delete A Static Route

    Orbi Pro In the table, select the radio button for the route. Click the Edit button. The Static Routes page adjusts. Edit the route information. Click the Apply button. Your settings are saved. Delete a Static Route To delete a static route: Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 64 When you use multiple routers, satellites, or extenders in your network (access points), you experience less interference if adjacent access points use different. The recommended channel spacing NETGEAR recommends a minimum of four channels between adjacent access points (for example, use channels 1 and 5, or 6 and 10).

  • Page 65: Change The Admin Wifi Password Or Security Level

    Orbi Pro Change the admin WiFi Password or Security Level We recommend that you do not disable security for your WiFi network. Note The router web interface calls the admin WiFi network the Wireless 1 network. To change the admin WiFi password or WPA settings: Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 66: Enable The Employee Wifi Network And Change The Settings

    Orbi Pro Enable the Employee WiFi Network and Change the Settings Before you can set up the employee WiFi network, you must enable it. You must be connected to the admin network to cenable the employee WiFi network and change the settings. When employee devices connect to the employee WiFi network, they cannot see other devices that are connected to the network and cannot access the local area network (LAN).

  • Page 67: Change The Employee Wifi Password Or Security Level

    Orbi Pro Change the Employee WiFi Password or Security Level You must be connected to the admin network to change the employee password and security level. Note The router web interface calls the employee WiFi network the Wireless 2 network. To change the employee WiFi network password or WPA settings: Launch a web browser from a computer or mobile device that is connected to your Orbi network.
  • Page 68 Orbi Pro To set up a guest network with a captive portal: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 69: View Or Change Advanced Wifi Settings

    Orbi Pro To set up a redirect URL, select the URL radio button and enter the URL for the page to which you want to redirect users to in the field. After visitors agree to the terms and conditions, they are redirected to this page. Click the Apply button.

  • Page 70: Set Up Router Mode

    Orbi Pro To set up the Orbi router as an AP after you set up your Internet connection: Use an Ethernet cable to connect the Internet port of this router to a LAN port on your existing router or gateway. Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 71: Generate A New Backhaul Password

    Orbi Pro A login window opens. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 72: Enable Or Disable Mu-Mimo

    Orbi Pro To enable or disable implicit beamforming: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.

  • Page 73: Check Your Internet Bandwidth

    Orbi Pro Check Your Internet Bandwidth You can use Ookla Speedtest to detect your Internet bandwidth. To check your Internet bandwidth using Speedtest: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com.
  • Page 74 Orbi Pro Type the advertisement period in minutes. The advertisement period specifies how often the router broadcasts its UPnP information. This value can range from 1 to 1440 minutes. The default period is 30 minutes. Shorter durations ensure that control points receive current device status at the expense of more network traffic. Longer durations can compromise the freshness of the device status but can significantly reduce network traffic.

  • Page 75: Chapter 6 Manage Your Network

    Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the Router and Satellite Firmware • Change the admin Password • Set Up Password Recovery •...

  • Page 76: Update The Router And Satellite Firmware

    Orbi Pro Update the Router and Satellite Firmware You can use the router web interface to check if new firmware is available and update your router and satellite, or you can manually update the firmware for your router and satellite. Check for Firmware Updates To check for new firmware and update your router and satellite: Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 77: Manually Update Satellite Firmware

    To manually update the firmware on your Orbi router and satellite, follow these high level steps: Visit netgear.com/support and download the firmware for both your Orbi router and satellite. Update the firmware on your Orbi satellite. For more information, see Manually Update Satellite Firmware on page 77.

  • Page 78: Change The Admin Password

    Orbi Pro To manually update the firmware on your router: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 79: Set Up Password Recovery

    Orbi Pro Type the old password, and type the new password twice. To be able to recover the password, select the Enable Password Recovery check box. We recommend that you enable password recovery. Click the Apply button. Your settings are saved. Set Up Password Recovery We recommend that you enable password recovery if you change the password for the router user name admin.

  • Page 80: View Router Status

    Orbi Pro Enter the saved answers to the security questions. Enter the serial number of your router. The serial number is on the router label. Click the Continue button. A window opens and displays your recovered password. Click the Login again button. A login window opens.

  • Page 81: Display Internet Port Statistics

    Orbi Pro Display Internet Port Statistics To display Internet port statistics: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 82: View Satellite Status

    Orbi Pro The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Click the ADVANCED tab. In the Internet Port pane, click the Connection Status button. The Connection Status window opens and displays the following information •...

  • Page 83: View And Manage Logs Of Router Activity

    Orbi Pro A login window opens. Enter the same admin user name and password that you entered for the router. The satellite’s status displays. View and Manage Logs of Router Activity The log is a detailed record of the websites you accessed or attempted to access and other router actions. Up to 256 entries are stored in the log.

  • Page 84: View Satellites Connected To The Network

    Orbi Pro The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select Attached Devices. The Attached Devices page displays devices that are connected to the router and satellite through Ethernet (using a wired connection) or connected to a WiFi band in the WiFi network.

  • Page 85: Manage The Router Configuration File

    Orbi Pro The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Traffic Meter. The Traffic Meter page displays.

  • Page 86: Back Up Settings

    Orbi Pro Back Up Settings To back up the router’s configuration settings: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 87: Restore Configuration Settings

    Orbi Pro Restore Configuration Settings To restore configuration settings that you backed up: Launch a web browser from a computer or mobile device that is connected to your Orbi network. Enter orbilogin.com. A login window opens. Enter the admin user name and password. The user name is admin.

  • Page 88: Use Remote Access

    Orbi Pro Select ADVANCED > Advanced Setup > Remote Management. The Remote Management page displays. Select the Turn Remote Management On check box. In the Allow Remote Access By section, specify the external IP addresses to be allowed to access the router’s remote management.
  • Page 89 Orbi Pro To download the latest genie app for your computer or mobile device, visit NETGEAR.com/genie. For more information about how to set up remote access using the genie app, see the genie app user manual, which is available at downloadcenter.netgear.com/.

  • Page 90: Chapter 7 Customize Internet Traffic Rules For Ports

    Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic.You need networking knowledge to set up these features. This chapter includes the following sections: • Port Forwarding to a Local Server •...

  • Page 91: Port Forwarding To A Local Server

    Orbi Pro Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 92: Add A Custom Port Forwarding Service

    Orbi Pro Add a Custom Port Forwarding Service To add a custom service: Find out which port number or range of numbers the application uses. You can usually find this information by contacting the publisher of the application or user groups or news groups.

  • Page 93: Delete A Port Forwarding Entry

    Orbi Pro A login window opens. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays.

  • Page 94: Application Example: Make A Local Web Server Public

    Orbi Pro In the table, select the radio button next to the service name. Click the Delete Service button. Application Example: Make a Local Web Server Public If you host a web server on your local network, you can use port forwarding to allow web requests from anyone on the Internet to reach your web server.

  • Page 95: Add A Port Triggering Service

    Orbi Pro • An application must use port forwarding to more than one local computer (but not simultaneously). • An application must open incoming ports that are different from the outgoing port. With port triggering, the router monitors traffic to the Internet from an outbound “trigger” port that you specify. For outbound traffic from that port, the router saves the IP address of the computer that sent the traffic.

  • Page 96: Enable Port Triggering

    Orbi Pro Enter the inbound connection port information in the Connection Type, Starting Port, and Ending Port fields. Click the Apply button. The service is now in the Portmap Table. You must enable port triggering before the router used port triggering for the service that you added.
  • Page 97 Orbi Pro You open an IRC client program to start a chat session on your computer. Your IRC client composes a request message to an IRC server using a destination port number of 6667, the standard port number for an IRC server process. Your computer then sends this request message to your router.

  • Page 98: Chapter 8 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. This chapter includes the following sections: • Set Up a VPN Connection •...

  • Page 99: Set Up A Vpn Connection

    VPN uses DDNS or a static IP address to connect with your router. To use a DDNS service, register for an account with a host name (sometimes called a domain name). You use the host name to access your network. The router supports these accounts: NETGEAR, No-IP, and Dyn.

  • Page 100: Install Openvpn Software

    Orbi Pro Install OpenVPN Software You must install this software on each Windows computer, Mac computer, iOS device, or Android device that you plan to use for VPN connections to your router. Install OpenVPN Software on Your Windows Computer You must install this software on each Windows computer that you plan to use for VPN connections to your router.
  • Page 101 Orbi Pro Click the Next button. When prompted, read the License Agreement and click the I Agree button. Leave the check boxes selected, and click the Next button. To specify the destination folder, click the Browse button and select a destination folder. Figure 8.

  • Page 102: Install Openvpn Software On Your Mac Computer

    In the local area connection list, find the local area connection with the device name TAP-Windows Adapter. Select the local area connection and change its name (not its device name) to NETGEAR-VPN. If you do not change the VPN interface name, the VPN tunnel connection will fail.

  • Page 103: Install Openvpn Software On An Ios Device

    Orbi Pro The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays.

  • Page 104: Install Openvpn Software On An Android Device

    Orbi Pro On your iOS device, download and install the OpenVPN Connect app from the Apple app store. On your computer, unzip the configuration files that you downloaded and send the files to your iOS device. Note that when you open the .ovpn file, a list of apps displays. Select the OpenVPN Connect app to open the .ovpn file.
  • Page 105 Orbi Pro For the VPN tunnel to work, the local LAN IP address of the remote router must use a different LAN IP scheme from that of the local LAN where your VPN client computer is connected. If both networks use the same LAN IP scheme, when the VPN tunnel is established, you cannot access your home router or your home network with the OpenVPN software.

  • Page 106: Use Vpn To Access Your Internet Service At Home

    Orbi Pro Use VPN to Access Your Internet Service at Home When you’re away from home and you access the Internet, you usually use a local Internet service provider. For example, at a coffee shop you might be given a code that lets you use the coffee shop’s Internet service account to surf the web.

  • Page 107: Block Vpn Client Internet Access In The Router

    Orbi Pro Block VPN Client Internet Access in the Router By default, the router is set up to allow VPN connections only to your home network, not to the Internet service for your home network. If you changed this setting to allow Internet access, you can change it back. To allow VPN clients to access only your home network: Launch a web browser from a computer or mobile device that is connected to your Orbi network.

  • Page 108: Chapter 9 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information. This chapter includes the following sections: •...

  • Page 109: Quick Tips

    Orbi Pro Quick Tips This section describes tips for troubleshooting some common problems. Sequence to Restart Your Network When you restart your network, follow this sequence: Turn off and unplug the modem. Turn off the router. Plug in the modem and turn it on. Wait two minutes. Turn on the router and wait two minutes.

  • Page 110: Cannot Log In To The Router

    Orbi Pro • Blue. The Orbi router and satellite successfully synced, and the connection between the router and satellite is good. • Amber. The Orbi router and satellite successfully synced, and the connection between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router. Move the satellite to a location closer to the middle of your home.
  • Page 111 Orbi Pro The ADVANCED Home page displays. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service provider (ISP). If your router cannot obtain an IP address from the ISP, you can force your cable or DSL modem to recognize your new router by restarting your network.

  • Page 112: Troubleshoot Internet Browsing

    Orbi Pro Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, it might be for one of the following reasons: • The traffic meter is enabled, and the limit was reached. By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can resume Internet access.

  • Page 113: Wifi Connectivity

    Orbi Pro The router continues to attempt to connect indefinitely. If you cannot connect after several minutes, the router might be set up with an incorrect service name, user name, or password, or your ISP might be experiencing a provisioning problem. Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

  • Page 114: Test The Path From Your Computer To A Remote Device

    Orbi Pro Pinging <IP address > with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: •...
  • Page 115 Orbi Pro modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the authorized computer. Troubleshooting...

  • Page 116: Chapter 10 Supplemental Information

    Supplemental Information This appendix covers the following topics: • Factory Settings • Technical Specifications...

  • Page 117: Factory Settings

    Orbi Pro Factory Settings You can return the Orbi Pro router or satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router or satellite for at least seven seconds. The router or satellite resets, and returns to the factory settings.

  • Page 118: Factory Settings For Orbi Pro Satellite

    Orbi Pro Table 4. Factory default settings for the router (Continued) Feature Default Setting WiFi WiFi communication Enabled SSID name See router label Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel 2.4 GHz front and back haul: Auto 5 GHz front haul:...
  • Page 119 Orbi Pro Table 5. Factory default settings for the satellite (Continued) Feature Default Setting Local LAN IP 192.168.1.250 network Subnet mask 255.255.255.0 (LAN) DHCP server Enabled DHCP range 192.168.1.2 to 192.168.1.254 DHCP starting IP address 192.168.1.2 DHCP ending IP address 192.168.1.254 Disabled Time zone...

  • Page 120: Technical Specifications

    Orbi Pro Technical Specifications The following are the technical specifications for Orbi Pro router and satellite Technical Specifications for Orbi Pro Router The following table shows the technical specifications for the router. Table 6. Orbi Pro router specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB...

  • Page 121: Technical Specifications For Orbi Pro Satellite

    Orbi Pro Table 6. Orbi Pro router specifications (Continued) Feature Description Operating frequency range 2.4 GHz: • 2.412–2.462 GHz (US) • 2.412–2.472 GHz (Europe ETSI) 5 GHz (US): • 5.18 GHz–5.24 GHz • 5.745 GHz–5.825 GHz 5 GHz (EU): • 5.18 GHz–5.24 GHz •...
  • Page 122 Orbi Pro Table 7. Orbi Pro satellite specifications (Continued) Feature Description Electromagnetic emissions FCC Part 15 Class B VCCI Class B EN 55 022 (CISPR 22), Class B C-Tick N10947 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45 WiFi Maximum wireless signal rate complies with the IEEE 802.11 standard.

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