Honeywell CIU 888 Troubleshooting And Maintenance Manual page 37

Error Message
Invalid signature file
License information not available
Invalid license information
No firmware found
TRL/2 Fieldcard Firware version error
Login failed
Invalid service requested - Request
rejected
Invalid request received
Missing service information in request
The server has exceeded the maxi-
mum number of allowed connections.
There is an active session. Do you
want to terminate the active session
and continue?
Get all CRC values failed
Failed to retrieve site elements
Failed to retrieve connections
Failed to mount USB device, please
connect USB stick with new firmware
to the USB port located in front of CIU
Part No.: 4417594_Rev11
Software Troubleshooting and Error Messages
Possible cause
Signature file selected for installation
is not valid.
License information is not available in
CIU 888.
License information contained in
CIU 888 is not valid.
No firmware file is found on USB flash
drive.
Firmware error
User entered invalid username and/or
password.
Request does not contain proper ser-
vice name.
Format of the request is not correct.
Web server has reached maximum
number of supported connections.

There is already active Web
interface or Migration tool session,
and now new connection is being
attempted

User has not logged out while
closing Web interface.

Web browser terminated abruptly
without closing corresponding
session in CIU 888
Problem with database application
Search firmware option was selected
within firmware upgrade operation
without inserting USB flash drive into
front USB port of CIU 888.
Troubleshooting & Maintenance Guide
CIU 888
Solution
1. Select proper signature file
2. Retry operation.
1. Make sure that proper license file
is installed on CIU 888.
2. Retry operation.
1. Make sure that proper license file
is installed on CIU 888.
2. Retry operation.
1. Make sure that USB flash drive
contains proper firmware files.
2. Make sure that USB flash drive is
inserted into front USB port of
CIU 888.
Restart the CIU 888
Enter valid username and password.
Contact Honeywell Enraf.
Close sessions from other sources
and retry.
Select Yes / No appropriately.
1. Restart CIU 888.
2. Repeat operation.
3. Contact Honeywell Enraf if
problem persists.
1. Insert USB flash drive containing
firmware into front USB port of
CIU 888.
2. Retry operation.
3. Contact Honeywell Enraf if
problem persists.
2 - 11