Chapter 2 Software Troubleshooting And Error Messages; Troubleshooting Scenarios - Honeywell CIU 888 Troubleshooting And Maintenance Manual

CHAPTER 2 SOFTWARE TROUBLESHOOTING AND ERROR MESSAGES

TABLE 2-1
Problem
While resetting the factory settings,
the Change Password option does
not appear in a few rare instances.
CIU 888 that has been configured as
secondary CIU in redundant system
setup does not assume secondary
role when connected to running pri-
mary CIU 888 or when both CIUs are
started together.conn
Both CIU 888s in redundant system
setup assume active role.
Part No.: 4417594_Rev11
Software Troubleshooting and Error Messages
This chapter provides troubleshooting scenarios for software-related
problems users may encounter when working with the CIU 888.
Furthermore, this chapter provides an overview of error messages that
may be displayed when working with the Ensite Pro to CIU 888
Migration Tool or the CIU 888 Web interface.

2.1 Troubleshooting scenarios

TABLE 2-1 provides a list of troubleshooting scenarios for software-
related problems users may encounter.
CIU 888 troubleshooting scenarios
Cause
Power disruption during factory reset.
Mismatch between firmware of pri-
mary CIU 888 and firmware of sec-
ondary CIU 888.
Mismatch between license installed
on primary CIU 888 and license
installed on secondary CIU 888.
Sync Link cable between CIU 888s is
disconnected.
(Can be observed in Logs window
and Diagnostics window of CIU 888
Web interface)
Troubleshooting & Maintenance Guide
CIU 888
Solution
Factory reset must be re-done.
Ensure that the Change Password
option is displayed.
On secondary CIU 888, install same
version of firmware installed on pri-
mary CIU 888.
When firmware has been successfully
installed, user is prompted to restart
secondary CIU 888. After restart,
CIU 888 assumes secondary role.
Note: Refer to Firmware Upgrade
Manual CIU 888 (Part No. 4417596).
On secondary CIU 888, install same
version of license installed on primary
CIU 888.
When license has been successfully
installed, user is prompted to restart
secondary CIU 888. After restart,
CIU 888 assumes secondary role.
Note: Refer to Firmware Upgrade
Manual CIU 888 (Part No. 4417596).
1. Reconnect Sync Link cable
between the CIU 888s.
2. Restart secondary CIU 888.
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