Cisco 8832 Quick Start Manual page 13

Calls
Sign In as a Call Center Agent
When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Your administrator can set up your phone so that when you sign into the phone, your status is set to Available
automatically. In this case, you don't need to manually set the status.
Procedure
Step 1
Press AgtSgnIn.
Step 2 Check your status as a call center agent.
If the status is Available, the icon
steps to manually set the status.
Step 3
Press Agt status.
Step 4 Highlight the Available status.
Step 5
Press Select.
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to Wrap-up.
Procedure
Press AgtSgnOut.
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1 Press Agt status.
Step 2
Highlight the Unavailable status.
Step 3 Press Select.
Step 4
Press Agt status.
Step 5 Highlight the Available status.
displays beside your phone number. Otherwise, proceed with the next
Sign In as a Call Center Agent
Calls
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