Appendix 7: Using The E7W Wan Test - Honeywell INNCOM e7w Troubleshooting Manual

Appendix 7: Using the e7w WAN Test

The Wan (Wide Area Network) test is used to verify if the Room Gateway device in the room is connected to the INNCOM
Server via its associated B574/B578 Edge Router or B576 Floor Bridge.
NOTE: This test mode only applies to a network or online installation
1. Enter SERVICE MODE
2. Press UP/DOWN arrow buttons to select WAn.
3. Press MODE button to start the test.
don (Done) will briefly be displayed, then the e7w broadcasts a Commissioning Request into the room. The
device in the room with its Room Gateway function enabled then forwards the request to Inncom server.
4. If the Inncom server received and validated the commission request, it sends a command back to the Room
Gateway that contains the Room ID value. If the e7w sees this message that contains 5 digit Room ID value ,
it scrolls the value across its display to indicate the WAN test passed.
If no Room ID or the incorrect Room ID value scrolls across the e7w display, the WAN test failed. Refer to
applicable troubleshooting documentation. Possible reasons for a WAN test failure are:
•
No device in the room is configured to be the Room Gwy or the Room Gateway device is not
powered or configured correctly
•
The edge router or floor bridge the room communicates through is not powered or is not configured
correctly
Press the FC button to return SERVICE MODE or press UP arrow button to display next mode.
5.
Or
Press the FC button twice to exit SERVICE MODE
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13 April 2020
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