After-Service And Repairs - AEG AWW12746 User Manual

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After-service and repairs

・ After-service is provided only to customers resident in Japan.
The terms of the call-out service shall apply if the appliance breaks down despite
normal use in general household operation in accordance with the notices and labels
in the directions for use, the installation manual and on the appliance itself.
①
Guarantee period
・ The appliance is guaranteed for two years from the date of purchase.
If requested by the engineer, please show the product guarantee number (page 97)
・
or the delivery note showing the date of purchase.
However, payment for repairs may be required during the guarantee period, so
please be sure to read the conditions of repair beforehand.
Extensions of the guarantee period made by a retailer or any third without authorisa-
・
tion shall not be honoured. Please contact your agent or broker directly to arrange
insurance. We assume no liability whatsoever.
・ We cannot assume any liability whatsoever for matters other than repair.
②
If the guarantee period has lapsed
・ We will conduct on-site repair if repair is possible and should you so wish. (※)
※ We ask for your understanding in the event that inspection determines that repair is
not possible.
③
Payment may be required even during the guarantee period, or repair may be refused,
in the following cases:
1）
If the appliance has been used or installed in a commercial environment, or in a
healthcare provider, nursing home or similar institution, or if it has been mounted on
a vehicle or on a ship, or used outdoors or in a communal area.
If the malfunction or damage is due to improper operation, faulty maintenance, or
2）
tampering.
3） If the reason for the breakdown, damage or other impairment of the appliance is
believed due to its being installed in circumstances other than those indicated in the
installation manual that accompanies the appliance.
If the appliance is broken or damaged by being dropped or being moved from the
4）
position where it was installed after purchase.
5） If the appliance breaks down or is damaged by fire, earthquake, flood, lightning and
other natural phenomena; salt corrosion, environmental pollution, abnormal voltage,
power supply, or use other than in the manner indicated.
6） On-site repairs requiring travel to outlying islands and remote regions, which may
take several days to arrange and in some cases may not be possible.
If the purchase date entered on the guarantee or on the delivery note can not be
7）
seen or has been overwritten.
If the engineer is called out for product explanation or other matter unrelated to any
8）
malfunction.
９） Any issue arising from a change in the specified frequency range (50Hz→60Hz/60hz
→50Hz) is not covered by the guarantee.
Scratches or changes to the exterior during use.
10）
④
If intended as a gift or if re-locating
Please consult the dealer about after-care service before buying.