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Cisco Productivity Services User Manual

Cisco Productivity Services User Manual

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Cisco IP Phone Productivity Services
User Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7813565=
Text Part Number: 78-13565-01

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Summary of Contents for Cisco Productivity Services

  • Page 1 Cisco IP Phone Productivity Services User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7813565= Text Part Number: 78-13565-01...
  • Page 2 LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

  • Page 3: Table Of Contents

    Documentation Feedback Obtaining Technical Assistance xiii Cisco.com xiii Technical Assistance Center xiii Contacting TAC by Using the Cisco TAC Website Contacting TAC by Telephone Understanding Cisco IP Phone Productivity Services C H A P T E R CalendarView MailView Contacts Synchronization...
  • Page 4 Common Questions about Cisco IP Phone Productivity Services C H A P T E R Do I Have to Enter My Login PIN Every Time? Why Can’t I Access Cisco IP Phone Productivity Services? Service Subscription Parameters Error Meeting Reminder Not Displaying...
  • Page 5 Why Can’t I Connect to MailView? Validation Error Sending Error Can’t Connect To Mail Server UserName or Password Error Can’t Play Voice Mail Reply Mail Not Delivered as Voice Mail Deleting Error Cisco IP Phone Productivity Services User Guide 78-13565-01...
  • Page 6 Contents Cisco IP Phone Productivity Services User Guide 78-13565-01...

  • Page 7: Audience

    Use Cisco IP Phone Productivity Services. • Resolve any problems with using Cisco IP Phone Productivity Services. • Audience The Cisco IP Phone Productivity Services User Guide is written for users of Cisco IP Phone Productivity Services. Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01...

  • Page 8: Organization

    Information on how to use Productivity Services Cisco IP Phone Productivity Services. Chapter 4 Common Questions about Answers to common questions and Cisco IP Phone how to resolve error messages. Productivity Services Cisco IP Phone Productivity Services Administrator’s Guide viii 78-13565-01...

  • Page 9: Related Documentation

    Preface Related Documentation Related Documentation For information about using the Cisco IP Phones, refer to the following documents: Cisco IP Phone Models 7960 and 7940 At a Glance • Cisco IP Phone Models 7960 and 7940 User Guide • For information about Cisco CallManager, refer to the following documents: •...
  • Page 10 Means the following are useful tips. Tips Cautions use the following conventions: Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco IP Phone Productivity Services Administrator’s Guide 78-13565-01...

  • Page 11: Obtaining Documentation

    Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. World Wide Web You can access the most current Cisco Systems documentation on the World Wide Web at the following sites: http://www.cisco.com • http://www-china.cisco.com •...

  • Page 12: Ordering Documentation

    408 526-7208 or, in North America, by calling 800 553-NETS(6387). Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

  • Page 13: Obtaining Technical Assistance

    This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco. Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions,...

  • Page 14: Contacting Tac By Using The Cisco Tac Website

    P4—You need information or assistance on Cisco product capabilities, • product installation, or basic product configuration. In each of the above cases, use the Cisco TAC website to quickly find answers to your questions. To register for Cisco.com, go to the following website: http://www.cisco.com/register/...

  • Page 15: Understanding Cisco Ip Phone Productivity Services

    Productivity Services Cisco Personal Assistant provides Cisco IP Phone Productivity Services, a suite of applications for Cisco IP Phone Models 7960 and 7940. With these extensible markup language (XML)-based applications, you can check your calendar, e-mail and voice mail, and you can synchronize contact information, using your phone's LCD display and interactive soft keys.

  • Page 16: Calendarview

    CalendarView CalendarView With CalendarView, you can manage your appointments using your Cisco IP Phone. From your phone, you can be notified of new meetings, view your meetings for today, for the week. for any day of the current week, or for a specific date.

  • Page 17: Mailview

    With MailView, you no longer have to rely on voice prompts to check your messages. From your Cisco IP Phone Models 7960 or 7940, you now get a list of the voice mail and e-mail messages that are in your inbox on your corporate messaging server.

  • Page 18: Contacts Synchronization

    Personal Address Book in Cisco CallManager with the Outlook Contacts stored in the Microsoft Exchange mail server. You do not have to enter your contact list in the Cisco CallManager directory. Contacts Synchronization automatically copies the information from the Microsoft Exchange mail server to the Cisco CallManager directory.

  • Page 19: Subscribing To Cisco Ip Phone Productivity Services

    Cisco IP Phone Productivity Services in Cisco CallManager. Tips If you do not know the URL for the Cisco IP Phone User Options web page or your user ID, password and PIN, contact your system administrator before you proceed.
  • Page 20 The Cisco IP Phone services page displays. Step 4 From the Your Subscribed Services pane on the left side of the page, select Productivity Svcs. A new Cisco IP Phone Services page displays (see Figure 2-1). Figure 2-1 Subscribing to Cisco IP Phone Productivity Services...
  • Page 21 (the default). He will be prompted to enter his PIN when he logs in to Cisco IP Phone Productivity Services. Driftwood is his optional e-mail account with an address of Cisco.com. Frank has an e-page account where he can be notified of meeting reminders.
  • Page 22 :xxx for the custom port number. Contact your mail server administrator for a port number if the default does not work. Click Subscribe. Step 7 You are now subscribed to Cisco IP Phone Productivity Services. Related Topics: Understanding Cisco IP Phone Productivity Services, page 1-1 •...

  • Page 23: Using Cisco Ip Phone Productivity Services

    C H A P T E R Using Cisco IP Phone Productivity Services These sections help you use Cisco IP Phone Productivity Services: Navigating Cisco IP Phone Services, page 3-2 • Accessing Cisco IP Phone Productivity Services, page 3-4 •...

  • Page 24: Navigating Cisco Ip Phone Services

    Figure 3-1). The Services button on your Cisco IP Phone works in tandem with the Cisco IP Phone User Options web page. When you press the Services button, the phone displays a menu of services that has been configured for that telephone.

  • Page 25: Tips For Using The Lcd Display

    Navigating Cisco IP Phone Services Tips for Using the LCD Display Here are some tips for using the LCD screen on your Cisco IP Phone. These tips can help you navigate menus and soft key options that display on your phone’s LCD screen when you press the Services button.

  • Page 26: Accessing Cisco Ip Phone Productivity Services

    Using Cisco IP Phone Productivity Services Accessing Cisco IP Phone Productivity Services Accessing Cisco IP Phone Productivity Services To access Cisco IP Phone Productivity Services, perform these steps: Procedure Step 1 From your Cisco IP Phone, press the Services button.

  • Page 27: Logging In To Cisco Ip Phone Productivity Services

    Cisco IP Phone Productivity Services Login allows you to access these services from your own Cisco IP Phone Model 7960 or 7940 or any Cisco IP Phone Model 7960 or 7940 that is configured for Cisco IP Phone Productivity Services.
  • Page 28 The UserID screen displays (see Figure 3-3). If you have not already logged in to Cisco IP Phone Productivity Services, the Note Login screen displays when you first select one of its applications: 2 CalendarView, 3 MailView or 4 Contacts Synchronization.
  • Page 29 • Using MailView, page 3-24 • Using Contacts Synchronization, page 3-37 • Or, to log out of Cisco IP Phone Productivity Services, go to the “Ending a Session” section on page 3-8. Related Topics: Accessing Cisco IP Phone Productivity Services, page 3-4 •...

  • Page 30: Ending A Session

    Using Cisco IP Phone Productivity Services Ending a Session Ending a Session To end a session of Cisco IP Phone Productivity Services, perform the following steps: To end a session of Cisco IP Phone Productivity Services, select 5 Logout. Step 1 You can select 5 Logout in one of two ways: Use the Navigation button to scroll to 5 Logout and press the Select soft key.

  • Page 31: Using Calendarview

    With CalendarView, you can keep track of your appointments on your Cisco IP Phone. You can be notified of new meetings, and you can view your meetings for today, for a week, for any day of the current week, or for a specific date.
  • Page 32 Press the number key 2 on your phone’s dialing pad. • If you have not already logged in to Cisco IP Phone Productivity Services, Note you may be prompted to enter your PIN now. See the “Logging in to Cisco IP Phone Productivity Services”...
  • Page 33 Meeting Reminder, pager/e-mail or by phone display. page 3-21 Related Topics: Logging in to Cisco IP Phone Productivity Services, page 3-5 • Checking New Meetings, page 3-12 • Cisco IP Phone Productivity Services User Guide...

  • Page 34: Checking New Meetings

    With the New Meetings service, you can quickly view your new meeting notices. You can accept, tentatively decline or decline them from your Cisco IP Phone. If the meeting notice includes a phone number for the meeting, you can call into the meeting with the click of the DialNum soft key.

  • Page 35: Checking Your Schedule For Today

    Press the Decline soft key to decline a meeting. The phone displays: • You have declined the meeting. Press Exit to return to the New Meetings menu (see Figure 3-5). Step 4 Related Topics: Checking Your Schedule for Today, page 3-14 • Cisco IP Phone Productivity Services User Guide 3-13 78-13565-01...

  • Page 36: Checking Your Schedule For Today

    Step 2 • Use the Navigation button to scroll to the meeting and press the Select soft key. Press the number key on the dialing pad that corresponds to the meeting. • Cisco IP Phone Productivity Services User Guide 3-14 78-13565-01...
  • Page 37 Press the Decline soft key to decline a meeting. The phone displays: • You have declined the meeting. If the sender included a phone number in the meeting text, press the DialNum • soft key to call the meeting. Cisco IP Phone Productivity Services User Guide 3-15 78-13565-01...
  • Page 38 ..Sent by: J Smith Scroll down for more details CnclMtg Exit DialNum Related Topics: Checking New Meetings, page 3-12 • Checking Your Weekly Schedule, page 3-17 • Cisco IP Phone Productivity Services User Guide 3-16 78-13565-01...

  • Page 39: Checking Your Weekly Schedule

    Use the Navigation button to scroll to any of the days of the week (2 through 6), and press the Select soft key. Enter the number on the dialing pad. • Cisco IP Phone Productivity Services User Guide 3-17 78-13565-01...
  • Page 40 ..- 8/13/2001 10:00:00 AM ..Sent by: P Scott Scroll down for more details Accept Decline Exit DialNum Cisco IP Phone Productivity Services User Guide 3-18 78-13565-01...
  • Page 41 Press the Exit soft key to return to the Weekly Schedule menu (see • Figure 3-10). Related Topics: Checking Your Schedule for Today, page 3-14 • Viewing Your Schedule for a Specific Date, page 3-20 • Cisco IP Phone Productivity Services User Guide 3-19 78-13565-01...

  • Page 42: Viewing Your Schedule For A Specific Date

    Press the << soft key to backspace and delete the displayed date. Use the dialing pad to enter the new date. Use the Navigation button to scroll to the month and year and change them, if necessary. Cisco IP Phone Productivity Services User Guide 3-20 78-13565-01...

  • Page 43: Setting Your Meeting Reminder

    • Set up your Meeting Reminder Setting service when you first start using Cisco IP Phone Productivity Services. You must re-enter your setting choices any time you change your PIN. If you are planning to change your PIN, change it before you set up your Tips Meeting Reminder Setting service.
  • Page 44 Select 4 None to cancel your previous Meeting Reminder Setting. • Press the Submit soft key to set your choice of Meeting Reminder Setting. Step 3 The screen displays your choices meeting notification (see Figure 3-15). Cisco IP Phone Productivity Services User Guide 3-22 78-13565-01...
  • Page 45 Select either 1 By Pager/Email or 2 By Phone display. Step 4 If you choose Reminder by Pager/Email, the service uses the e-mail account you entered when you subscribed to Cisco IP Phone Productivity Services (see Chapter 2, “Subscribing to Cisco IP Phone Productivity Services”).

  • Page 46: Using Mailview

    Using Cisco IP Phone Productivity Services Using MailView Using MailView These topics help you use MailView from your Cisco IP Phone to access your Cisco Unity voice mail, your Cisco Unity e-mail and up to two additional e-mail accounts. Logging in to MailView, page 3-24 •...
  • Page 47 Press the number key 3 on your phone’s dialing pad. • If you have not already logged in to Cisco IP Phone Productivity Services, enter Step 4 your PIN, when prompted. See the “Logging in to Cisco IP Phone Productivity Services”...

  • Page 48: Changing Your Mailview Login

    Enter Mail Server Pass/Pin << Submit Cancel You are now logged in to MailView. Step 7 To use MailView with your Cisco Unity voice mail, proceed to the“Checking • your E-mail” section on page 3-34. • To use MailView with your e-mail accounts, proceed to the “Checking your...
  • Page 49 Enter your new user name and new password. Press the Submit soft key. Step 3 Related Topics: Logging in to MailView, page 3-24 • Changing your MailView Login, page 3-26 • Checking your Cisco Unity Voice Mail, page 3-28 • Cisco IP Phone Productivity Services User Guide 3-27 78-13565-01...

  • Page 50: Checking Your Cisco Unity Voice Mail

    Press the number key 3 on your phone’s dialing pad. • If you have not already logged in to Cisco IP Phone Productivity Services, enter Step 4 your PIN, when prompted. See the “Logging in to Cisco IP Phone Productivity Services”...
  • Page 51 For details, see the “Logging in to MailView” section on page 3-24. After successful login, the phone displays a list of your Cisco Unity voice mail (see Figure 3-21). By default, your voice mail first displays unheard messages.

  • Page 52: Using Mailview's Options For Cisco Unity Voice Mail

    “Using MailView’s Options for Cisco Unity Voice Mail” section Step 10 on page 3-31. Related Topics: Using MailView, page 3-24 • Using MailView’s Options for Cisco Unity Voice Mail, page 3-31 • Cisco IP Phone Productivity Services User Guide 3-30 78-13565-01...
  • Page 53 Using MailView Using MailView’s Options for Cisco Unity Voice Mail After you have selected a voice mail message, the MailView inbox screen displays the following options for handling your Cisco Unity voice mail (see Figure 3-23): Figure 3-23 MailView’s Cisco Unity VoiceMail Options...
  • Page 54 Chapter 3 Using Cisco IP Phone Productivity Services Using MailView Table 3-2 Using MailView to Manage Cisco Unity Voice Mail Voice Mail Options Instructions Play Voice Mail Press 1 on the dialing pad to play your voice mail. Press 4 on the dialing pad to fast rewind the message.
  • Page 55 You can easily review all your voice mail without going back to the inbox. Press the Exit soft key to stop playing the voice mail and to return to the voice mail inbox. Related Topics: Using MailView’s Options for Cisco Unity Voice Mail, page 3-31 • Checking your E-mail, page 3-34 •...

  • Page 56: Checking Your E-Mail

    Any operation you perform on your messages using MailView is reflected in your PC-based e-mail client automatically. MailView provides you with a list of your Cisco Unity e-mail and up to two additional IMAP-compliant e-mail accounts. To check your e-mail using MailView, perform these steps: Procedure From your Cisco IP Phone, press the Services button.
  • Page 57 ..Jeff C ..New Mail # 3 Thu, 31 May 2001 Make Your Selection Select Next Exit more Cisco IP Phone Productivity Services User Guide 3-35 78-13565-01...
  • Page 58 Press the Inbox soft key to return to E-Mail inbox, • Related Topics: Checking your Cisco Unity Voice Mail, page 3-28 • • Using Cisco IP Phone Productivity Services, page 3-1 Cisco IP Phone Productivity Services User Guide 3-36 78-13565-01...

  • Page 59: Using Contacts Synchronization

    Select soft key. Press the number key 4 on your phone’s dialing pad. • If you have not already logged in to Cisco IP Phone Productivity Services, Note you may be prompted to enter your PIN now. See the “Logging in to...
  • Page 60 Select 1Exchange overrides CCM PAB to write the Microsoft Exchange • entry to the Cisco CallManager (Personal Address Book) directory, in the case of conflicting entries. Select 2CCM PAB overrides Exchange to write the entry from the •...
  • Page 61 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Related Topics: Using Cisco IP Phone Productivity Services, page 3-1 • Common Questions about Cisco IP Phone Productivity Services, page 4-1 • Cisco IP Phone Productivity Services User Guide 3-39 78-13565-01...
  • Page 62 Chapter 3 Using Cisco IP Phone Productivity Services Using Contacts Synchronization Cisco IP Phone Productivity Services User Guide 3-40 78-13565-01...

  • Page 63: Common Questions About Cisco Ip Phone Productivity Services

    Keep in mind that anyone can access your information if your login mode is set to non-secure. To bypass Login, set the mode to non-secure on the Cisco IP Phone Services page in Cisco CallManager (see Chapter 2, “Subscribing to Cisco IP Phone Productivity Services”).

  • Page 64: Why Can't I Access Cisco Ip Phone Productivity Services

    • Service Subscription Parameters Error Q.) I changed my PIN using the Cisco IP Phone User Options page. Now when I try to access Cisco IP Phone Productivity Services, I receive the message: Service subscription parameters are wrong. Please update subscription.

  • Page 65: Authentication Error

    Phone Hangs On “Requesting...” Q.) My phone displays: Requesting... for a long time. A.)The server for the Cisco IP Phone Productivity Services is busy servicing other requests. Press the Cancel soft key and retry. Cisco IP Phone Productivity Services User Guide 78-13565-01...

  • Page 66: Validation Error

    Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? Why Can’t I Connect to MailView? Use the following topics to clear errors you may encounter using MailView: Validation Error, page 4-4 • Sending Error, page 4-4 •...

  • Page 67: Can't Connect To Mail Server

    Call Manager User pages. A.) You may have specified incorrect URLs in the service parameters. Go to your Cisco IP Phone Options Menu page and check that you entered the correct service parameters for URL1 or URL2 for access to the external mail server (see the “Subscribing to Cisco IP Phone Productivity Services”...

  • Page 68: Can't Play Voice Mail

    Chapter 4 Common Questions about Cisco IP Phone Productivity Services Why Can’t I Connect to MailView? Can’t Play Voice Mail Q.) I can’t play my voice mail? What do I do? A.) Contact your system administrator. Reply Mail Not Delivered as Voice Mail Q.) I used the reply command to reply to a voice mail.
  • Page 69 LCD display common questions using logging in logging out main menu navigating MailView navigating tips changing login 3-26 overview logging in 3-24 subscribing to overview Cisco Unity Voice Mail MailView options 3-31 Cisco IP Phone Productivity Services User Guide IN-1 78-13565-01...
  • Page 70 3-23 setting meetings to display 3-21 Navigation button using Services button using voice mail deleting 3-33 forwarding 3-33 pausing 3-32 playing 3-32 playing all 3-33 replying to 3-32 stopping 3-32 Cisco IP Phone Productivity Services User Guide IN-2 78-13565-01...

This manual is also suitable for:

Cisco 7940Cisco 7960

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