NETGEAR AirCard 797 User Manual page 5

Update in Response to an Alert...................................................67
Update Software From the Mobile Hotspot Web Page............67
Chapter 5 Frequently Asked Questions
Questions About Connecting and Disconnecting Devices and
Accessing the Internet.......................................................................70
What do I do if I can't connect a device to the mobile
hotspot?..........................................................................................70
What do I do if I can't access the Internet?.................................70
How do I disconnect from the mobile broadband network?....71
Why doesn't the Connect or Disconnect button appear on the
mobile hotspot web page?...........................................................71
How do I find out how many devices are connected to my mobile
hotspot's Wi-Fi networks?.............................................................71
What do I do if the No Signal icon displays?..............................71
Why can't my device access the mobile hotspot web page when
connected to a VPN?.....................................................................72
Why can't my mobile hotspot connect to a computer running
Windows Vista?..............................................................................72
What do I do if my mobile hotspot doesn't connect to my service
provider's network?.......................................................................72
Questions About the Mobile Hotspot Web Page..........................73
How do I go back to the mobile hotspot web page?................73
What do I do if I forget my attadmin login password?..............73
General Questions..............................................................................74
Why isn't my battery charging?....................................................74
Why is the Signal Strength indicator always low?......................74
Why is the download or upload speed slow?............................74
The LCD screen is not lit. How do I know if the mobile hotspot is
still powered on?............................................................................75
How do I find my computer's IP address?..................................75
Find the IP address on a Windows 7 , Windows Vista , or
Windows XP device...................................................................75
Find the IP address on a Windows 8 device..........................75
Find the IP address on a Mac OS X device............................75
Find the IP address on devices running other operating
systems.......................................................................................76
How do I find a device's MAC address?......................................76
Find the MAC address on a Windows 7, Vista , or XP
device..........................................................................................76
Find the MAC address on a Windows 8 device or newer....76
Find the MAC address on a Mac OS X device.......................77
What do I do if the Wi-Fi network name doesn't appear in the list
of networks?....................................................................................77
AirCard 797 Mobile Hotspot
5