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User Manual
AirCard 797S Mobile Hotspot
September 2020
202-11925-02
NETGEAR, Inc.
350 E. Plumeria Drive
San Jose, CA 95134, USA

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Summary of Contents for NETGEAR AirCard 797S

  • Page 1 User Manual AirCard 797S Mobile Hotspot NETGEAR, Inc. September 2020 350 E. Plumeria Drive 202-11925-02 San Jose, CA 95134, USA...
  • Page 2 (this document) and to download firmware updates. Trademarks ©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Compliance For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
  • Page 3: Table Of Contents

    Connect to the Mobile Hotspot With Tethering......14 Use the USB Micro Cable to Charge Only........15 Security Credentials................15 NETGEAR Mobile App for Smartphones and Tablets....16 Customize the Mobile Hotspot Settings..........16 Chapter 2 Use Your Mobile Hotspot View New Messages From the Mobile Hotspot......19 View Messages From the Mobile Hotspot Web Page....19...
  • Page 4 Adjust Display Settings to Increase Battery Life......51 Turn Off USB Tethering..............51 Turn Off USB Tethering From a Web Browser......52 Turn Off USB Tethering From the NETGEAR Mobile App..52 View Details About Your Mobile Hotspot........53 Back Up and Restore Mobile Hotspot Settings......54 Back Up Mobile Hotspot Settings Using the Web Page...55...
  • Page 5 AirCard 797S Mobile Hotspot Remove an APN Entry...............62 Enable DMZ..................62 Set LAN Options.................64 Update Mobile Hotspot Software and Firmware......66 Update in Response to an Alert...........66 Update Software Downloaded Over the Air From the Mobile Hotspot Web Page.................66 Enable or Disable Factory Reset............68...
  • Page 6 AirCard 797S Mobile Hotspot Find the MAC address on a Windows 8 device or newer..77 Find the MAC address on a Mac OS X device.......77 What do I do if the Wi-Fi network name doesn’t appear in the list of networks?..................78 Chapter 6 Troubleshooting View Alerts...................80...
  • Page 7: Chapter 1 Get Started

    • Replace a SIM Card • Home Screen • Connect to the Mobile Hotspot With Tethering • Use the USB Micro Cable to Charge Only • Security Credentials • NETGEAR Mobile App for Smartphones and Tablets • Customize the Mobile Hotspot Settings...
  • Page 8: Set Up Your Mobile Hotspot

    AirCard 797S Mobile Hotspot Set Up Your Mobile Hotspot To set up your mobile hotspot: 1. Insert the battery. 2. Install the back cover. 3. Firmly close the back cover. 4. Press the Power button to power on the mobile hotspot.
  • Page 9: Control Your Device Using The Power Button

    Figure 2. Mobile Hotspot Charging Cable Control Your Device Using the Power Button The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose which information screen to display on the LCD: • Turn mobile hotspot on. Press and hold the Power button for 3-4 seconds •...
  • Page 10: Sleep Mode

    AirCard 797S Mobile Hotspot • Cycle through screens. Press and release the Power button. • If the factory reset via the Power button feature is enabled, perform a factory reset. Press and hold the Power button for 3-4 seconds until the the shut down screen displays and continue pressing and holding the Power button until the Factory Reset screen displays.
  • Page 11: Recharge The Battery

    AirCard 797S Mobile Hotspot To connect to the Internet: 1. Press and release the Power button to turn on the mobile hotspot. 2. On your laptop or Wi-Fi device, open your Wi-Fi network connection manager. 3. Connect your device to the hotspot with the Wi-Fi name and password.
  • Page 12: Replace A Sim Card

    AirCard 797S Mobile Hotspot Replace a SIM Card To replace a SIM card: 1. Remove the back cover by lifting the corners. 2. Remove the battery. 3. Slide out the SIM card. 4. Insert the replacement SIM card. Get Started...
  • Page 13: Home Screen

    AirCard 797S Mobile Hotspot 5. Insert the battery. 6. Install the back cover. Home Screen You can use the home screen icons to view the mobile hotspot’s status, configure Wi-Fi settings, view data usage details, and view system alerts. Network indicator...
  • Page 14: Connect To The Mobile Hotspot With Tethering

    AirCard 797S Mobile Hotspot Table 1. Icons (Continued) Your 4G LTE wireless device displays one of the following network indicators to let you know which wireless network you are connected to. • Connected to AT&T’s 4G LTE network. • Connected to AT&T’s HSPA+ network.
  • Page 15: Use The Usb Micro Cable To Charge Only

    AirCard 797S Mobile Hotspot Note: Make sure that your computer has access to Internet when you first use the tethering feature because your computer might need to access the Internet in order to download the required software driver. After the driver is installed, you can visit the mobile hotspot web page to customize your mobile hotspot’s advanced settings.
  • Page 16: Netgear Mobile App For Smartphones And Tablets

    5–31 characters. NETGEAR Mobile App for Smartphones and Tablets Download and use the complimentary NETGEAR Mobile app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR Mobile.
  • Page 17 AirCard 797S Mobile Hotspot 3. Enter the administrator login password. The default login password is printed on the product label underneath the battery. The password is case-sensitive. Get Started User Manual...
  • Page 18: Chapter 2 Use Your Mobile Hotspot

    Use Your Mobile Hotspot This chapter explains how to use your mobile hotspot. The chapter covers the following topics: • View New Messages From the Mobile Hotspot • View Messages From the Mobile Hotspot Web Page • Delete a Message From the Mobile Hotspot Web Page •...
  • Page 19: View New Messages From The Mobile Hotspot

    AirCard 797S Mobile Hotspot View New Messages From the Mobile Hotspot You can tell from your mobile hotspot display if you have unviewed messages, and you can view them directly from there. This hotspot display indicates you have an unread message.
  • Page 20: Delete A Message From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot 3. Enter the administrator login password. The default login password is printed on the product label underneath the battery. The password is case-sensitive. The home page displays. 4. Select Messages. A list of messages displays, showing the first portion of the text.
  • Page 21: Manage Your Broadband Network Connection

    AirCard 797S Mobile Hotspot issues that cause them are active. When the issues are resolved, the alerts are removed automatically. To view alerts from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.
  • Page 22: View Mobile Broadband Network Status From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot View Mobile Broadband Network Status From the Mobile Hotspot Web Page To view network status from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.
  • Page 23: Turn International Roaming On And Off From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot Turn International Roaming On and Off From the Mobile Hotspot Web Page Before you turn on international roaming, make sure that you are aware of any extra charges for data that you might incur. To turn international roaming on and off: 1.
  • Page 24: Connect To Wi-Fi

    AirCard 797S Mobile Hotspot The home page displays. 4. Select Settings > Mobile Broadband > Preferences. The preferences page displays. 5. In the Network Mode menu, select a network mode. • All Bands. Use all bands. This is the default setting.
  • Page 25: Connect Using The Wi-Fi Password

    AirCard 797S Mobile Hotspot You can add a Wi-Fi device to your Wi-Fi network manually. If the device that you are adding is WPS enabled, you can use the WPS method to connect the device without using the Wi-Fi password.
  • Page 26 AirCard 797S Mobile Hotspot 4. Select Wi-Fi > Connect. 5. Click the WPS button for either the main Wi-Fi or guest Wi-Fi network (if available). 6. Click the button for the WPS method that you want to use: • WPS button pairing. If the device that you want to connect includes a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key.
  • Page 27: Manage Wi-Fi

    AirCard 797S Mobile Hotspot Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet their Wi-Fi needs by customizing settings on the mobile hotspot web page. On the mobile hotspot web page, the following Wi-Fi profiles are available: •...
  • Page 28: Turn On Dual-Band Wi-Fi From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot 5. Select 5GHz Only. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections.
  • Page 29: Change Wi-Fi Settings From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot 5. Select Dual-Band 2.4 & 5 GHz. The Save and Cancel buttons display at the bottom of the page. 6. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections.
  • Page 30 AirCard 797S Mobile Hotspot 4. Select Wi-Fi > Options 5. Click the down arrow next to Wi-Fi options. 6. To change the maximum number of devices that can connect to the Wi-Fi network, in the Max Connected Devices menu, select a number.
  • Page 31: Turn Guest Wi-Fi On And Off From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot Best practice is to set the channel to Auto. The mobile hotspot chooses the channel that provides the least interference. 9. Set the Wi-Fi bandwidth. For 2.4 GHz you can set this to 20 MHz or 40 MHz. For 5 GHz, you can set this to 40 MHz or 80 MHz.
  • Page 32 AirCard 797S Mobile Hotspot To enable guest Wi-Fi from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://attwifimanager/ or http://192.168.1.1. The mobile hotspot web page displays.
  • Page 33 AirCard 797S Mobile Hotspot 5. Click the Guest Wi-Fi Edit button. 6. Click the Guest Wi-Fi button. The Save and Cancel buttons display at the bottom of the page. 7. Specify the Wi-Fi name for Guest Wi-Fi access. The Wi-Fi name can be from 3 to 32 characters in length.
  • Page 34: Manage Wi-Fi Security

    AirCard 797S Mobile Hotspot 13. Click the Save button. A message displays telling you that to save this change, your device must restart Wi-Fi connections. 14. Click the Save button. Your settings are saved. Manage Wi-Fi Security Note: When you change the Wi-Fi settings, the mobile hotspot resets. Any devices connected to the mobile hotspot are disconnected when the mobile hotspot resets.
  • Page 35 AirCard 797S Mobile Hotspot 5. Click the Edit button for the main Wi-Fi network. The Wi-Fi Options page with Guest Disabled appears. 6. Change the Wi-Fi Name and Wi-Fi Password fields as desired. The Save and Cancel buttons display at the bottom of the page.
  • Page 36: Change Wi-Fi Encryption Settings

    AirCard 797S Mobile Hotspot Change Wi-Fi Encryption Settings For information about Wi-Fi security, see Security Credentials on page 15. To change the type of security used for main and secondary or guest Wi-Fi: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.
  • Page 37 AirCard 797S Mobile Hotspot 6. In the Encryption menu for main Wi-Fi or guest Wi-Fi, select a security option: • WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the default. • WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2 Personal AES whenever possible.
  • Page 38: Chapter 3 Manage Security

    Manage Security For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 34. The chapter covers the following topics: • Change the Mobile Hotspot Web Page Login Settings • Content Filter Levels • View, Block, or Unblock Connected Devices •...
  • Page 39: Change The Mobile Hotspot Web Page Login Settings

    AirCard 797S Mobile Hotspot Change the Mobile Hotspot Web Page Login Settings You can change the host name for the mobile hotspot web page. You can also change the password to access the mobile hotspot web page. To change the login settings for the mobile hotspot web page: 1.
  • Page 40: Content Filter Levels

    AirCard 797S Mobile Hotspot Enter a minimum of 4 characters and a maximum of 31 characters. 7. Click the Save button. Your settings are saved. Content Filter Levels You can set up content filtering levels on the mobile hotspot with a free OpenDNS account.
  • Page 41: Block Access To Websites

    AirCard 797S Mobile Hotspot 6. If you do not have an OpenDNS account, do the following: a. Click the Sign Up link. b. Complete the fields to create your OpenDNS account. c. Click the Sign Up button. 7. If you already have an OpenDNS account, enter the user name and password.
  • Page 42: Allow Access To Websites

    AirCard 797S Mobile Hotspot 4. Select Security > Content Filters > Website Filters. 5. Select the Block List - block access to list of sites radio button. The page adjusts. 6. Enter the website in the Site Name field and click the + button.
  • Page 43: View, Block, Or Unblock Connected Devices

    AirCard 797S Mobile Hotspot 5. Select the Allow List - only allow access to specified sites radio button. The page adjusts. 6. Enter the website in the Site Name field and click the + button. 7. To allow unrestricted access on specific computers or devices, complete the Name and MAC Address fields and click the + button.
  • Page 44: Unblock A Device From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot 4. Select Wi-Fi > Connect. The Connected Devices section of the page displays a list of devices connected to your network. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.
  • Page 45: View A List Of Blocked Devices From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot 5. From the MAC Filter Mode menu, select Black list - Block all in list. The list of blocked devices displays. 6. Click the x button next to the device. The device can access your network.
  • Page 46: Enable Port Forwarding

    AirCard 797S Mobile Hotspot 3. Enter the administrator login password. The default login password is printed on the product label underneath the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Mobile Broadband > SIM Security.
  • Page 47: Enable Port Filtering

    AirCard 797S Mobile Hotspot The mobile hotspot web page displays. 3. Enter the administrator login password. The default login password is printed on the product label underneath the battery. The password is case-sensitive. The home page displays. 4. Select Settings > Router > Port Forwarding.
  • Page 48 AirCard 797S Mobile Hotspot To enable port filtering: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://attwifimanager/ or http://192.168.1.1. The mobile hotspot web page displays. 3. Enter the administrator login password.
  • Page 49: Chapter 4 Maintain Your Mobile Hotspot

    Maintain Your Mobile Hotspot The chapter covers the following topics: • Extend Battery Life • View Details About Your Mobile Hotspot • Back Up and Restore Mobile Hotspot Settings • Configure Mobile Broadband • Enable DMZ • Set LAN Options •...
  • Page 50: Extend Battery Life

    AirCard 797S Mobile Hotspot Extend Battery Life The mobile hotspot, by default, is configured to optimize battery life. The following factors affect battery life: • Screen brightness. • Standby time. • Data throughput. • Mobile broadband signal strength (the better the signal, the longer the battery life).
  • Page 51: Adjust Display Settings To Increase Battery Life

    AirCard 797S Mobile Hotspot Adjust Display Settings to Increase Battery Life Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to a shorter period to reduce the amount of time the mobile hotspot waits without the power button being pressed before the screen turns blank.
  • Page 52: Turn Off Usb Tethering From A Web Browser

    6. In the Use USB port for drop-down menu, select Charge only. 7. Click the Apply button. Your settings are saved. Turn Off USB Tethering From the NETGEAR Mobile App To turn off tethering: 1. On your smartphone, connect to the mobile hotspot’s Wi-Fi network.
  • Page 53: View Details About Your Mobile Hotspot

    AirCard 797S Mobile Hotspot 3. Swipe down. The dashboard displays. 4. Tap Settings. The Settings page displays. 5. Tap General. The General page displays. 6. Under ROUTER, tap Tethering to toggle between Charge only and Charge + tether. View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).
  • Page 54: Back Up And Restore Mobile Hotspot Settings

    AirCard 797S Mobile Hotspot 4. Select Settings > About. Back Up and Restore Mobile Hotspot Settings You can back up and restore mobile hotspot settings. Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices.
  • Page 55: Back Up Mobile Hotspot Settings Using The Web Page

    AirCard 797S Mobile Hotspot Back Up Mobile Hotspot Settings Using the Web Page To back up mobile hotspot settings using the web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.
  • Page 56: Restore Mobile Hotspot Settings Using The Lcd Display

    AirCard 797S Mobile Hotspot The default login password is printed on the product label underneath the battery. The password is case-sensitive. The home page displays. 4. Select Settings > General > Software and Reset. 5. Click the Choose File button.
  • Page 57: Configure Mobile Broadband

    AirCard 797S Mobile Hotspot Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network, connection status, and signal strength. You can also adjust these settings to establish which users and applications can access your network.
  • Page 58: Enable Vpn Pass-Through

    AirCard 797S Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, select the IP Passthrough Mode Enabled radio button. 6. Click the Save button. Note: Enabling IP pass-through will disable Wi-Fi. Enable VPN Pass-Through To connect to a corporate network using VPN, you must first enable VPN connections (pass-through).
  • Page 59: Configure Apn Details

    AirCard 797S Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, select the VPN Passthrough On radio button. 6. Click the Save button. Your settings are saved. Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider.
  • Page 60: Add An Apn For Another Network

    AirCard 797S Mobile Hotspot The mobile hotspot checks the APN to determine the type of network connection to establish. Add an APN for Another Network You can configure the mobile hotspot to add an APN for another network. To add an APN for another network: 1.
  • Page 61: Select An Apn To Use

    AirCard 797S Mobile Hotspot • CHAP • PAP or CHAP 8. Change the PDP (data protocol), if necessary: • IPV4 • IPV6 • IPV4V6 9. Change the PDP roaming protocol, if necessary: • None • IPV4 • IPV6 • IPV4V6 Note: PDP roaming protocol is the IP protocol used while you are roaming (for example when you are traveling and the roaming network does not support IPv6).
  • Page 62: Remove An Apn Entry

    AirCard 797S Mobile Hotspot 4. Select Settings > Mobile Broadband > APN. 5. Select the Active radio button next to the APN entry. The APN is selected. Remove an APN Entry You can remove an existing APN from the APN setup.
  • Page 63 AirCard 797S Mobile Hotspot of protection for the rest of the network, and sending all incoming data to a particular IP address. To enable the DMZ and designate a computer to screen incoming traffic: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.
  • Page 64: Set Lan Options

    AirCard 797S Mobile Hotspot Set LAN Options To set the mobile hotspot’s LAN options: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://attwifimanager/ or http://192.168.1.1. The mobile hotspot web page displays.
  • Page 65 AirCard 797S Mobile Hotspot 4. Select Settings > Router > Basic. 5. In the LAN section, enter the appropriate details. If the DHCP server is enabled, it automatically assigns an IP address to each device on the network and manages its configuration information.
  • Page 66: Update Mobile Hotspot Software And Firmware

    AirCard 797S Mobile Hotspot Update Mobile Hotspot Software and Firmware The mobile hotspot automatically checks for new software or firmware updates once a week. If an update becomes available, the mobile hotspot displays an alert. You can also check for updates manually without receiving an alert.
  • Page 67 AirCard 797S Mobile Hotspot To update software from the mobile hotspot web page: 1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser. 2. Enter http://attwifimanager/ or http://192.168.1.1. The mobile hotspot web page displays.
  • Page 68: Enable Or Disable Factory Reset

    AirCard 797S Mobile Hotspot Enable or Disable Factory Reset Administrators have the ability to lock down the AC797S and prevent the end user from starting an "unauthenticated" Factory Reset request. By default, a long press of the AC797S power button resultst in a Factory Reset. Administrators can use the new controls to disable this feature and prevent the end user from performing a factory reset with the hardware button.
  • Page 69 AirCard 797S Mobile Hotspot 6. In the Factory Reset section, select Enabled or Disabled. 7. Click the Save button to save the Factory Reset setting. Maintain Your Mobile Hotspot User Manual...
  • Page 70: Chapter 5 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to possible questions about your mobile hotspot: • Questions About Connecting and Disconnecting Devices and Accessing the Internet • Questions About the Mobile Hotspot Web Page • General Questions...
  • Page 71: Questions About Connecting And Disconnecting Devices And Accessing The Internet

    AirCard 797S Mobile Hotspot Questions About Connecting and Disconnecting Devices and Accessing the Internet Review these topics for answers to questions about connecting and disconnecting devices and accessing the Internet. What do I do if I can’t connect a device to the mobile...
  • Page 72: How Do I Disconnect From The Mobile Broadband Network

    AirCard 797S Mobile Hotspot How do I disconnect from the mobile broadband network? Turning off domestic data and international roaming disconnects your mobile hotspot from the mobile broadband network. For more information, see Turn Domestic Data On and Off From the Mobile Hotspot Web Page on page 22.
  • Page 73: What Do I Do If My Mobile Hotspot Doesn't Connect To My Service Provider's Network

    AirCard 797S Mobile Hotspot What do I do if my mobile hotspot doesn’t connect to my service provider’s network? If your mobile hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions: • Make sure that your micro SIM account is active. To check micro SIM status, contact your wireless service provider.
  • Page 74: Questions About The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot Questions About the Mobile Hotspot Web Page Review these topics for answers to questions about the mobile hotspot web page. How do I go back to the mobile hotspot web page? To view the mobile hotspot web page: 1.
  • Page 75: Why Is The Signal Strength Indicator Always Low

    AirCard 797S Mobile Hotspot Check to ensure that the USB cable and the AC wall charger are connected securely and are working correctly. If the device is left charging for over seven consecutive days, the device automatically enters a battery longevity mode to enhance the life of the battery. During this state, the device stops charging and allows the battery level to drop to and maintain at approximately 75 percent.
  • Page 76: Find The Ip Address On A Windows 8 Device

    AirCard 797S Mobile Hotspot To find the IP address on a Windows 7, Windows Vista, or Windows XP device: 1. Open the command prompt window: a. Select Start > Run. b. Enter cmd or command and click the OK button.
  • Page 77: Find The Mac Address On A Windows 7, Vista , Or Xp Device

    AirCard 797S Mobile Hotspot Tip: To display a list of connected devices, including the MAC address of each device, go to the mobile hotspot web page and log in as an administrator. The connected devices list appears on the left side of the home page. Click the device links to display IP and MAC addresses.
  • Page 78: What Do I Do If The Wi-Fi Network Name Doesn't Appear In The List Of Networks

    AirCard 797S Mobile Hotspot What do I do if the Wi-Fi network name doesn’t appear in the list of networks? If you do not see the mobile hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks.
  • Page 79: Chapter 6 Troubleshooting

    Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • View Alerts • Reset the Mobile Hotspot...
  • Page 80: View Alerts

    AirCard 797S Mobile Hotspot View Alerts Your mobile hotspot displays alerts to advise you of device status changes. See View Messages From the Mobile Hotspot Web Page on page 19. SIM Not Installed Ensure that the micro SIM card is installed correctly. For information about replacing a SIM, see Replace a SIM Card on page 12.
  • Page 81 AirCard 797S Mobile Hotspot Table 2. Connection alerts (Continued) Missing or unknown APN Unknown PDP address or type User authentication failed Activation rejected by GGSN Service Option not supported Service Option not subscribed Service Option temporarily out of order Regular deactivation...
  • Page 82: Reset The Mobile Hotspot

    AirCard 797S Mobile Hotspot Table 2. Connection alerts (Continued) Protocol error, unspecified Invalid Connection ID Invalid PRI NSAPI Invalid Field SNDCP Failure RAB Setup Failure No GPRS Context PDP Establish Max Timeout PDP Activate Max Timeout PDP Modify Max Timeout...
  • Page 83: Reset The Mobile Hotspot From The Mobile Hotspot Web Page

    AirCard 797S Mobile Hotspot "Continue holding Power button to reset all settings to factory default," and then "Resetting Device. Please do not power off." Note: If you release the Power button too soon, the mobile hotspot turns off instead of resetting.
  • Page 84 AirCard 797S Mobile Hotspot 4. Select Settings > General > Software and Reset. 5. Click the Reset button. A message displays telling you that devices currently connected will lose Internet access. 6. Click the OK button. The mobile hotspot returns to its factory settings.
  • Page 85: Appendix A Specifications

    Specifications This appendix covers the following topics: • Battery Specifications • Display Specifications • Environmental Specifications • Mechanical Specifications • Mobile Band Specifications • Package Contents • Port Specifications • Security Specifications • Wi-Fi Specifications...
  • Page 86: Battery Specifications

    AirCard 797S Mobile Hotspot Battery Specifications Battery specifications: • Removable Li-ion battery • Up to 11 hours of continuous usage Note: 11+ hour battery life is achieved by the following heaviest case: stream YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over 11 hours.
  • Page 87: Display Specifications

    AirCard 797S Mobile Hotspot Display Specifications The mobile hotspot includes an 1.77 in. LCD display. Specifications User Manual...
  • Page 88: Environmental Specifications

    AirCard 797S Mobile Hotspot Environmental Specifications Table 3. Recommended operating and storage temperatures Environment Temperature Operating temperature 0°C to 35°C (32 F to 95°F) Storage temperature –10°C to +60°C (14°F to 140°F) Mechanical Specifications Table 4. Physical dimensions Parameter Dimension Weight 78 g (2.75 oz) without...
  • Page 89: Package Contents

    1, 3, 7, 8, 20, 28, 38, 40 WCDMA Package Contents Your mobile router package includes the following: • AT&T Unite Express 2 (AirCard 797S Mobile Hotspot) • Pre-installed SIM card • Removable lithium ion battery • AC charger • USB cable •...
  • Page 90: Wi-Fi Specifications

    AirCard 797S Mobile Hotspot Wi-Fi Specifications Wi-Fi support: • WiFi 802.11ac, 2x2 MIMO • Dual-Band 2.4/5 GHz, standalone or simultaneous • WPS (Wi-Fi Protected Setup) Specifications User Manual...

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