Restrictions For Call Home - Cisco cBR-8 Configuration And Troubleshooting Manual

Call Home
• At least one destination profile (predefined or user-defined) must be configured. The destination profiles
• The router must have IP connectivity to an email server or the destination HTTP(S) server.
• To use Cisco Smart Call Home service, you require an active service contract covering the device, which

Restrictions for Call Home

• If there is no IP connectivity or if the interface in the VRF to the profile destination is down, Smart Call
• Smart Call Home operates with any SMTP server.
• You can configure up to five SMTP servers for Smart Call Home.
Information About Call Home
The Call Home feature provides email-based and web-based notification of critical system events. A versatile
range of message formats are available for optimal compatibility with pager services, standard email, or
XML-based automated parsing applications.
Common uses of this feature may include:
• Direct paging of a network support engineer
• Email notification to a network operations center
• XML delivery to a support website
• Use of Cisco Smart Call Home services for direct case generation with the Cisco Technical Assistance
Contact email address is not required if you enable Smart Call Home by enabling smart
Note
licensing.
configured depends on whether the receiving entity is a pager, e-mail, or automated service such as
Cisco Smart Call Home.
◦ If the destination profile uses email message delivery, you must specify a Simple Mail Transfer
Protocol (SMTP) server.
◦ Configuring the trustpool certificate authority (CA) is not required for HTTPS server connection
as the trustpool feature is enabled by default.
provides full Smart Call Home service.
Note An active service contract is only required for full Smart Call Home services like
automatically raising a Cisco Technical Assistance Center (TAC) case.
Home messages cannot be sent.
Center (TAC).
Cisco cBR Series Converged Broadband Routers Troubleshooting and Network Management Configuration Guide
Restrictions for Call Home
for Cisco IOS XE Fuji 16.8.x
3