Cisco DMP 4305G Getting Started Manual

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Page 1: Table Of Contents
Revised: November 8, 2010 78-19212-02 (A0) This guide explains how to set up a Cisco Digital Media Player in your network. It assumes that your DMP firmware reports a “build date” after October 2010. This information is updated as needed. Its newest and best revision is on Cisco.com.
Page 2: Start Here
When installing the unit, always make the ground connection first and disconnect it last. Use only the Cisco-supplied combination of power cord, plug, and adapter — if any — that shipped with the equipment, or which you ordered separately. Otherwise, if you use other such supplies, including similar supplies that Cisco might sell for use with similar equipment, you: •...
Page 3 We sell and license these separately but they work together seamlessly. Cisco DMS is a key component of several Cisco portfolios. To learn about the full range of Cisco DMS products and technologies, see http://cisco.com/go/dms.
Page 4: Dmp Overview
Some DMPs differ from others, for example, in their support for interactivity through touch. To learn what your DMP supports, see its datasheet at http://cisco.com/go/dms/dmp/datasheets. DMPs are a major component of Cisco Digital Media Suite (Cisco DMS) and Cisco StadiumVision, both of which we describe elsewhere in this guide.
Page 5 Darwin Streaming Server component on a Cisco Digital Media Manager (DMM) appliance. Note Thus, this utility and this feature are not available in deployments that use Cisco StadiumVision. There is no DMM appliance in StadiumVision. Cisco Hinter versions for Windows and Linux users are freely downloadable from any DMM appliance that is fully licensed for Cisco Digital Signs.
Page 6 VESA-compliant mount kits. Remote Controls Cisco sells handheld remote control units that you can use to operate DMPs. We sell these optional remote control units separately to conserve natural resources and prevent needless waste. •...
Page 7 • Consider How You Will Use and Manage Your DMP Cisco Medianet technologies can help you to manage the DMPs in your network. To understand DMP support for Medianet, see User Guide for Cisco Digital Media Suite on Cisco.com. An organization might buy and use one DMP in isolation but this is rarely the case. Almost every DMP is part of a network that includes many other DMPs.
Page 8 Platform services software and control panels help you to manage a network of DMPs. Combined with Cisco video acquisition infrastructure at the head-end, these DMPs use new or existing video displays in a venue to enhance patron enjoyment of live events and deliver in-house advertising. Your deployment can leverage the displays in bleachers (terraces), restaurants, clubs, and luxury suites to deliver a range of uniquely interactive messages automatically to patrons in various areas.
Page 9 20 percent Max. 85 percent DMP 4305G Min. 0 percent Nonoperating or storage Max. 95 percent DMP 4310G Min. 0 percent Max. 95 percent DMP 4400G Min. 0 percent Max. 95 percent Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 10 • this feature. We describe PoE setup elsewhere in this guide. To learn if your equipment model supports this feature, see its datasheet at http://cisco.com/go/dms/dmp/datasheets. DHCP Access Each new DMP (and each DMP on which you restore factory-default settings) uses DHCP to obtain its first IP address.
Page 11: Connect Equipment
Connect Equipment Physical Interfaces (I/O Ports), page 12 • Connect to a Power Source, page 14 • Connect to a Network, page 17 • Connect to a Presentation System, page 22 • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 12 DMP 4305G DMP 4310G DMP 4400G Table 2 DMP Interfaces Category and Subcategory Chassis Label Electrical Power POWER 5V DC 1 • DC 12V • • Power DC IEEE 802.3af RJ-45 • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 13 Receiver Sensor for remote control — • Serial (Comm Ports) Wired Data USB 1.0 • USB 2.0 RS-232 RS232 • (9-pin DB9 to 9-pin DB9) RS-232 (9-pin DB9 to 3.55mm jack) Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 14 International Power Cord Standards Locale Standard Plug Type • Australia SAA/3 • • New Zealand AS/NZS 3112-1993 • • European Union (except Italy) CEE 7/7 • • Argentina VIIG • • Brazil Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 15 • Power Over Ethernet (PoE) RJ-45 • Related Topics Physical Interfaces (I/O Ports), page 12 • • Connect to a 100V–240V AC Socket, page 16 • Use 802.3af Power over Ethernet (PoE), page 16 Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 16 DO NOT USE OTHERS, even if they appear identical or appear to work with another DMP model. Before You Begin Did your Cisco equipment ship with a power cord and AC adapter? Or did it ship with an AC adapter •...
Page 17 Ethernet and wireless networks. Related Topics Prepare Your DMP to Use a Static IP Address Over Ethernet, page 32 • Prepare Your DMP to Use a Static IP Address Over Wireless, page 34 • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 18 A wireless networking standard that specifies a maximum data transfer rate of 11Mbps and an operating 802.11b frequency of 2.4GHz. A wireless networking standard that specifies a maximum data transfer rate of 54Mbps, an operating 802.11g frequency of 2.4GHz, and backward compatibility with 802.11b devices. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 19 Return to Top Protected EAP server, which combines centralized two-way authentication with dynamically generated PEAP server wireless equivalent privacy keys or WEP keys. See also AAA, EAP-MD5 server, and keys. Pre-Shared Key. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 20 LAN systems. It is derived from and will be forward-compatible with the upcoming IEEE 802.11i standard. WPA leverages TKIP for data protection and 802.1X for authenticated key management. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 21 WEP-128. And yet, DMPs accept only an ASCII passphrase for WEP. For this reason, it might be necessary at times to translate your WEP passphrase from ASCII to hexadecimal. Many third-party converters are available. We do not offer any Cisco converter for this purpose. The typical WEP process is as follows.
Page 22 Its output fidelity depends in part upon which signal cables (and adapters) connect it to your DMP. A feature of Cisco Digital Signs can detect automatically when some display brands and models are turned On or Off. To connect one of these displays to your DMP, you must use an RS-232 serial cable in addition to the video signal cable.
Page 23 Connect Equipment Understand Which Displays Work Best with DMPs We certify that DMPs work as designed with Cisco LCD flat-screen displays. All displays in this series are engineered for intensive use in public settings. See http://cisco.com/go/dms/lcd. In most cases, DMPs can use displays that comply with modern, international standards. We recommend the following if you use a third-party display.
Page 24 Signal Cable Purchasing Factors to Consider Professional (non-consumer) display resolution Lower resolution Higher resolution 1080p 480p 720p More need for high-end Less need for high-end signal cables signal cables Low expense High expense Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 25 I/O ports are available on various DMP models. Alternatively, if the table does not describe your DMP model, see its datasheet at http://www.cisco.com/go/dms/dmp/datasheets. Your packing list states which signal cables Cisco planned to ship with your DMP. Related Topics Connect to a Presentation System, page 22 •...
Page 26 Plug the 3.5mm audio jack into the Audio interface on the back panel of your DMP. Connect the other end of the audio cable to the corresponding interface on your presentation system. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 27 Verify that your DMP model supports touchscreen technologies and that we support the touchscreen • brand, model, and device driver that you will use. See http://www.cisco.com/go/dms/compatibility. Check the documentation for your touchscreen to learn whether it requires a serial connection or a •...
Page 28 Connect the free end of this cable to the corresponding interface on your presentation system. If the presentation system is not already turned on, turn it On now. Step 3 Stop. You have completed this procedure. Step 4 Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 29: Configure Settings
On. Procedure Step 1 While your presentation system shows the Cisco logo and shows an IP address for your DMP, write down the IP address. Later, you can change how long this splash screen is visible during startup. See the “Edit the Splash Screen...
Page 30 Complete this optional procedure at your discretion. Before You Begin • Do the hardware and firmware for your DMP support wireless networking? DMP 4305G and DMP 4310G endpoints do not. To verify whether you must use an Ethernet cable, see Table 2 on page –...
Page 31 When you see the PSK field and you chose a WPA-based or WPA-2-based security method, • enter in it the pre-shared key for your network. When you see the Encryption list, choose from it either TKIP or CCMP AES. • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 32: Physical Interfaces (I/O Ports)
Configure any system at your current location to run temporarily as a DHCP server and ensure – that you have access to a web browser. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 33 Enter in the Default Gateway field the network gateway that your DMP should use with its static IP address. Enter in the Primary DNS Server field the DNS server that your DMP should use with its static IP address. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 34: Log In To Dmpdm
Verify that your wireless network is working correctly, is available, and you understand how it • authenticates connection requests. Establish an Ethernet Connection. • Establish a Wireless Network Connection. • Log in to DMPDM. • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 35 Connect it to its local network segment. Connect it to its power source. Stop. You have completed this procedure. Step 8 Related Topics Prepare Your DMP to Use a Static IP Address Over Ethernet, page 32 • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 36: Configure Video Output
Click Apply to confirm your choices and to implement them until you change them or until you restart Step 5 your DMP. Step 6 Click Show IP — in the DMP Mode area — to test whether your choices are suitable ones for your presentation system. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 37: Choose And Calibrate A Touchscreen Driver
Configure Settings Your presentation system should show a Cisco logo and should show the IP address for your DMP. Later, you can change how long this splash screen is visible during startup. See the “Edit the Splash Screen Duration to Obscure the DMP IP Address” section on page Click Save Configuration in the Administration list, and then click Save.
Page 38 Click Restart DMP in the Administration list, and then click Restart. After your DMP restarts, log in again to DMPDM. Step 4 Step 5 Click Touch Screens in the Settings list. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 39 If newer firmware is available, follow the published instructions to obtain it. Then, complete the firmware upgrade procedure in your DMPDM user guide at http://cisco.com/go/dms/dmpdm. The nature of your Cisco DMS service contract might limit: • Which upgrades are available to you.
Page 40 NTP settings on any DMP through which you will provide: IPTV services with Cisco Cast. • Proof-of-play services with Cisco Digital Signs. • Any other service that is dependent upon accurate Start and Stop times. • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 41 Administration list, and then click Save. Your entries take effect permanently and will persist even after your DMP restarts. Step 8 Stop. You have completed this procedure. Related Topics Log in to DMPDM, page 29 • Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 42: Secure Data
Understand Whether to Change DMP Passwords Centrally, page 42 • Change DMP Passwords in DMPDM, page 45 • Save a Record of Your DMP Passwords in Cisco Digital Signs, page 50 • Understand Whether to Change DMP Passwords Centrally Scenario...
Page 43 Secure Data Understand URI Encoding Syntax When you enter the text string in Cisco Digital Signs to change a DMP password, that string must use the correct syntax for URI encoding. You must enter a plus sign (+) instead of a space wherever the value for a queryable object should •...
Page 44 Configure your network firewall to restrict access to DMPs over TCP port 7777. Permit such access from only the DMM appliance where your fully licensed copy of Cisco Digital Signs is installed. If you do not know how to define an access control list (ACL), ask the security policy administrator for your network or see the manufacturer documentation for your firewall.
Page 45 Step 3 IP Address field. Note Has Cisco Digital Signs autodiscovered your new DMP? If so, the DMM Appliance IP Address field might already be populated with the correct information for your DMM appliance. Step 4 Click Apply to confirm and test your choices.
Page 46 Change the DMP Service Account password. Step 2 Click DMP Service Account in the Administration list. Enter your new password in the Password field and again in the Repeat Password field. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 47 Check that you have installed the license to use Cisco Digital Signs on your DMM appliance. • Log in to the instance of Cisco Digital Signs that is licensed to run on your DMM appliance, and • verify that your user account permissions there allow you to manage DMPs.
Page 48 Check the check box for each DMP where the DMP Web Account password should change. Choose from the Select an Event Type list the system task that you named in Step 2. Click Submit. Stop. You have completed this procedure. Step 7 Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 49 • Check that you have installed the license to use Cisco Digital Signs on your DMM appliance. Log in to the instance of Cisco Digital Signs that is licensed to run on your DMM appliance, and • verify that your user account permissions there allow you to manage DMPs.
Page 50 Tell Cisco Digital Signs what user credentials to use when it manages your DMPs centrally. Note This procedure assumes that you manage your DMPs centrally. Furthermore, it assumes that you use Cisco Digital Signs and not Cisco StadiumVision for this purpose.
Page 51 Step 4 Caution DMP credentials must match exactly in DMPDM and Cisco Digital Signs. If you ever use a system task in Cisco Digital Signs to change DMP credentials, you must then return here and enter matching values. Otherwise, Cisco Digital Signs will use the wrong credentials when it tries to communicate with your DMPs.
Page 52: Troubleshoot Dmp Setup, Operation, And Health
Troubleshoot DMP Setup, Operation, and Health Simple Things to Check When You Troubleshoot a DMP, page 53 • Check the LEDs, page 54 • • Before You Submit Any Service Request, page 55 Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 53 Has the DHCP address assignment changed for the DMP? Are DHCP leases in your network allowed to expire? When your browser loads the last-known IP address for the DMP, does DMPDM start? Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 54 No one used software or sent commands to turn your DMP Off. Blinking Infrared signal interference has affected your DMP. Investigate the source of this interference. Shield or move equipment as necessary to restore normal operation. Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 55: Faqs
In addition, you can use ‘Bug Tool’ on Cisco.com to learn what we know about any problem that affects DMPs. The entries in Bug Tool might warn against a problem’s root cause, say how to work around it, or explain how to recover from it. Or, they might tell you we fixed the problem in a software patch or release.
Page 56 Q. Which IP address is active on my DMP when its Ethernet and 802.11 interfaces are both connected? Ethernet connections take priority over Wi-Fi connections on DMPs where both are active. Q. Does a DMP 4305G support Wi-Fi? Q. Does a DMP 4310G support Wi-Fi? Q.
Page 57 Q. How can I improve the effectiveness of a DMP remote control? Compensate for known factors. Check the Is a battery present? battery Is it installed correctly? Is it fully charged? Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 58: Learn More About
Cisco Digital Media Creative Services http://cisco.com/go/dmcs Cisco Connected Sports Cisco StadiumVision http://cisco.com/web/strategy/sports/connected_sports.html Cisco Service contracts http://cisco.com/go/cscc Standard warranties http://cisco.com/go/warranty Technical support http://cisco.com/go/support Technical documentation http://cisco.com/go/techdocs Product security http://cisco.com/go/psirt Sales http://cisco.com/go/ordering Getting Started Guide for Cisco Digital Media Players 78-19212-02...
Page 59: Use Of Open Source Software
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Page 60 Use of Open Source Software Getting Started Guide for Cisco Digital Media Players 78-19212-02...

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