Configuring Call Home For The Cisco Csr 1000V; Prerequisites For Call Home - Cisco CSR 1000v Series Software Configuration Manual

Configuring Call Home for the Cisco CSR 1000v

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Prerequisites for Call Home

The Call Home feature provides email-based and web-based notification of critical system events. A versatile
range of message formats are available for optimal compatibility with pager services, standard email, or
XML-based automated parsing applications. Common uses of this feature may include direct paging of a
network support engineer, email notification to a network operations center, XML delivery to a support
website, and use of Cisco Smart Call Home services for direct case generation with the Cisco Systems Technical
Assistance Center (TAC).
The Cisco CSR 1000v supports the Call Home feature beginning with Cisco IOS XE Release 3.12S.
Note
Information to consider before you configure Call Home:
Prerequisites for Call Home, page 229
Information About Call Home, page 230
Benefits of Using Call Home, page 230
Obtaining Smart Call Home Services, page 231
Anonymous Reporting, page 231
How to Configure Call Home, page 232
Configuring Diagnostic Signatures, page 257
Displaying Call Home Configuration Information, page 263
Examples, page 264
Default Settings, page 268
Alert Group Trigger Events and Commands, page 268
Message Contents, page 270
Sample Syslog Alert Notification in XML Format, page 273
C H A P T E R
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
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