NEC UNIVERGE SV8100 Features & Specifications Manual page 83

UNIVERGE SV8100
Program
Number
20-06-01
20-13-06
20-13-33
20-13-39
22-01-11
30-01-01
30-05-04
30-05-05
30-05-06
30-05-07
Automatic Call Distribution (ACD)
Program Name
Class of Service for Extensions
Class of Service Options
(Supplementary Service) –
Automatic Off-Hook Signaling
(Automatic Override)
Class of Service Options
(Supplementary Service) – ACD
Supervisor Position
Enhancement
Class of Service Options
(Supplementary Service) – ACD
Queue Status Display
System Options for Incoming
Calls – VRS Waiting Message
Interval Time
DSS Console Operating Mode
DSS Console Lamp Table – ACD
Agent Busy
DSS Console Lamp Table – Out
of Schedule (ACD DSS)
DSS Console Lamp Table – ACD
Agent Log Out (ACD DSS)
DSS Console Lamp Table – ACD
Agent Log In (ACD DSS)
Description/Comments
Assign a Class of Service (COS)
to an extension. There are 15
Classes of Service that can be
assigned. Assign eight entries,
one for each Night Service Mode.
Allows a busy extension to
manually (0) or automatically (1)
receive off-hook signals.
Set this option to on for the
operator to use service codes in
Program 11-13-10 ~ 11-13-13.
Turns off or on the ACD Queue
Status Display for an extension
Class of Service. Any extension,
which has this option enabled,
also hears the queue alarm.
Setup the sending duration time of
the Auto – Attendant & Queuing.
The message is repeatedly sent
out within the specified time.
Use this program to set the mode
of the system DSS consoles. The
entry for this option applies to all
the system DSS consoles.
Use this program to define the
LED patterns for functions on the
DSS consoles. The entry for this
option applies to all the system
DSS consoles.
Use to define the LED patterns for
out of schedule (ACD/DSS)
functions on the DSS consoles.
Use this program to define the
LED patterns for functions on the
DSS consoles.
Use this program to define the
LED patterns for functions on the
DSS consoles.
Issue 5.0
Assigned Data
Day Night/Mode: 1~8
Class of Service of
Extensions (1~15)
Default:
Extension port 101 =
Class 15
All other extension port
= Class 1
0 = Off
1 = On
(default = 1 for COS
01~15)
0 = Off
1 = On
(default = 0 for COS
01~15)
0 = Off
1 = On
(default = 0 for COS
01~15)
0~64800 (seconds)
(default = 20)
0 = Business Mode
1 = Hotel Mode
2 = ACD Monitor Mode
3 = Business/ACD
Mode
(default = 0)
Lamp Pattern Data
0 ~ 7
[default = 7(on)]
Lamp Pattern Data
0~7
[default = 0 (Off)]
Lamp Pattern Data:
0~7
[default = 5 (IL)]
Lamp Pattern Data:
0~7
[default = 4 (IR)]
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