Printer Problems And Possible Solutions - Honeywell PC42d User Instructions

Chapter 3: Printer Troubleshooting and Maintenance

Printer Problems and Possible Solutions

Use this Section to find possible solutions to your printer problems
Printer Problems and Possible Solutions
Problem
LED indicator light is off but the
printer is still connected to power
supply
LED indicator light shows green color
but paper cannot be fed into the
printer
Only part of the label contents is
printed
Poor printing quality
Printer appears to be working but
does not print any contents
Printing stops and the LED indicator
light shows red
Printer continues to print or feed
paper even though it should stop
printing
User Instructions for PC42d Desktop Printer
Possible Solution
Make sure that the cable is securely connected to the printer and the
plug is securely inserted into the power socket.
Make sure that the correct type of connecting cable is used. Also make
sure the cable is securely connected to the printer and the PC.
Try the following possible solutions:

Ensure that the printing mechanism is securely locked. Open the
printer and press the printer head until it is completely locked by
the flexible locking mechanism on both sides.

Check whether there are any labels that are jammed on the printer
head. If so, clear them and clean the printer head. For assistance
Page 30 "Cleaning the Printer Head".
please refer to
Try the following possible solutions:

Clean the printer head. For assistance please refer to
"Cleaning the Printer Head".

Ensure that the darkness setting is suitable for the medium.
For thermo-sensitive printing please try the following solutions:
 Make sure that the medium's thermo-sensitive side is facing the
printer head.

Make sure that the medium is for thermo-sensitive direct printing.
To check, run your fingernail over the medium's surface. The
medium would be thermo-sensitive if black line occurs.
Try the following possible solutions:
 Use SDTs to check the printer's error status.
 It may be due to jammed paper. Open the printer's cover to check
whether labels are jammed. Look out for torn punch-hole portions.

Check to see if the medium has run out, and check to see if the
network cable is loose.
Check whether any jammed labels are blocking the label-separation
sensor. Open the upper cover and remove the label. Clean the printer
head. For assistance please refer to
Head".
Page 30
Page 30 "Cleaning the Printer
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