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10. TROUBLESHOOTING GUIDE
If the printer does not start up normally, perform the following checks before deciding the printer is malfunctioning.
Phenomenon
The power does not turn
ON at the press of the On
switch.
Pressing a key does not
invoke its predefined
operation.
Or the key is not accepted.
The calendar time is not
correctly printed.
The printer does not
become ready for
printing when Start up is
pressed.
"Print overlap fault"
occurs frequently.
A fault message is
displayed.
Residual image of
characters, etc. remains on
the screen.
RFID cannot be read.
The cartridge cannot be
changed without releasing
the lock.
● If the above remedies do not restore the printer to normal, stop using
the printer, disconnect the power plug from the power outlet, and
contact your Hitachi distributor.
■ Report the following to your local source or service company:
1. TYPE-FORM (model number)
2. SER. No. (serial number)
3. Failure description
4. Organization name (department and section names included), name of person in charge, and
telephone number.
* The model number and serial number are marked on the nameplate that is attached to the right-hand side of the printer.
Check
● Check that the main power switch is
turned ON.
● Check that the power plug is properly
connected to a power outlet.
● Check that electrical power is supplied
to the employed power outlet.
● Check that Status indicator lamp is not
on when On switch is pressed.
● Check that On switch is pressed for
about 2 seconds.
● See "7.4 Touch Screen Coordinate correction".
● Check that "clock stop" is not selected
from the date/time setup screen.
See "6.2 Set the Date and Time".
● Check for an ink stream ejection from
the nozzle.
● Check whether the ejected ink stream
enters the gutter hole.
● Check if the print head are dirty.
See "9. When Warning or Fault was generated".
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CAUTION
IJ printer (Model UX-
UX
In detail
Solution
● Turn ON the main power switch.
● Turn OFF the main power switch.
Ensure that power is supplied to the
power outlet, and then
connect the power plug to the power
outlet.
● Ensure that Status indicator lamp is off
when pressing the On switch.
● Turn off the main power switch, wait
10 seconds, and the turn back on.
Press the On switch.
● Ensure that Start switch is pressed for
about 2 seconds.
● Select the "same as current time"
option.
See "6.2 Set the Date and Time".
● Stop the ink ejection sequence by
pressing the Shut down .
● See the Technical Manual "6.4 How to
correct ink stream bending and nozzle
clogging", and correct the problem.
● See "1.3 Print head cleaning", and
perform the operation.
●Because of the characteristics of the
liquid crystal panel, when the same pat-
tern is displayed for a long time, a
residual image of the pattern may
remain. However, the residual image
will disappear with the passage of time.
●The tag may be broken. Manually input
the ID referring to "8. Refilling ink and
makeup".
●Push the lever into the equipment.
)
●Troubleshooting guide 10-1
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