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Troubleshooting
Troubleshooting
Boot Up
When the Cisco Video Door Station is booting up, if the button blinks and does not stop after (3) minutes
or longer, there is a problem with the device and it will have to be restored. See the
Restore the Cisco Video Door Station" section on page
Factory Restore
To restore the device to its default factory settings. See the
Station" section on page
Security Best Practices
The Video Door Station has connections for relays (to open doors, gates, etc.) and contacts. If installed
without the proper security precautions, unauthorized access to the Video Door Station could provide
access to Ethernet signals, signaling, and gate or door relays. We advise you to be aware of these risks
and take all necessary precautions depending on each specific installation you will be doing.
It is each installer's sole responsibility to advise their customer at each installation of any security risks
specific to such installation. Cisco makes no claims, representations or warranties regarding the security
of this product and accepts no liability for any security risk attendant to a specific installation.
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There are alternatives to mitigate this risk. The installer should consider the following options:
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Cisco Smart+Connected Video Door Station Reference Guide
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27.
The Cisco Video Door Station ships standard with security screws. Installers are encouraged to use
these screws, or even substitute alternate security screws per the installer's or customer's preference.
Screw size is metric M3.5x.6-30L.
Security gates or automatic doors should not be connected to the relay in the Cisco Video Door
Station if mounted in an unsecured area; such relays could be accessed in the event of a breach of
the device. Secure relay-driven devices should be connected to a more secure relay controller
mounted behind a secure wall.
Security devices, for example numeric keypads, should not be connected to the contact sensors in
the Cisco Video Door Station if mounted in an unsecured area; such devices could be accessed in
the event of a breach of the device. Security-sensitive devices should be connected to more secure
contacts mounted behind a secure wall.
Although the best video performance will be enabled by Ethernet connectivity, unauthorized access
to the Cisco Video Door Station could provide access to the dwelling's Ethernet network and
corresponding personal data.
Running the Cisco Smart+Connected Residential Solution on an isolated LAN from PCs on the
network would limit exposure to personal data.
Running MAC address filtering on the router or switch to force a hacker to spoof the Cisco Video
Door Station's MAC address to gain access to the LAN.
Configuring the Cisco Video Door Station as Wi-Fi instead of Ethernet would allow the installer to
use robust Wi-Fi security protocols, for example, WPA.
27.
"Reset/Factory Restore the Cisco Video Door
"Reset/Factory
OL-27367-01
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