Log-In/Log-Out - Panasonic KX-TDA100 Features Manual

1.2.2.6

Log-in/Log-out

Description
Members of an incoming call distribution (ICD) group can join (log-in) or leave (log-out) groups manually.
Group members can log-in at the beginning of a work shift when they are ready to answer calls, and log-out
at the end of the day.
Wrap-up
While logged-in, ICD group members can be allotted a specified amount of time after completing a call
(Wrap-up time) during which new calls will not be received by their extensions, allowing them to finish any
necessary paperwork before being eligible to receive new calls. When Wrap-up time expires, new calls can
be received at their extensions.
Extension users can also customize a flexible button to be used as the Wrap-up button, which allows users
to extend their Wrap-up time or make themselves temporarily unavailable (Not Ready). Pressing this button
again will return a user to Ready status.
[Example of Log-in, Log-out, Wrap-up, Not Ready, Ready]
Incoming call Incoming call
Extn. Extn.
101 102
Ready
Extn.
102
Logged-out
Conditions
• It is programmable whether the last remaining logged-in extension can log out.
• Log-in/Log-out Button
Any flexible button can be customized as a Log-in/Log-out button. Three types of buttons can be
programmed, as explained below.
Incoming call
Extn. Extn. Extn. Extn.
103 104 105 106
Ready Not Ready Wrap-up Ready
Logged-in
1.2 Receiving Group Features
Ready
Waiting for call
Call
arrives
Wrap-up
Answering a call
time expires
Call
completed
Wrap-up
Finishing paperwork
Wrap-up
button pressed
Not Ready
Finishing paperwork/
temporary break
Wrap-up
button pressed
Feature Guide 47