Bosch FreshUp BPR11EE User Manual page 21

Customer Service
Detailed information on the warranty period and terms of
warranty in your country is available from our after-sales
service, your retailer or on our website. The contact details
for Customer Service can be found in the Customer Service
directory at the end of the manual or on our website.
Warranty conditions
You can make warranty claims for your appliance under
the following conditions. The guarantee conditions for this
appliance are as defined by our representative in the country
in which it is sold. Details regarding these conditions can
be obtained from the dealer from whom the appliance was
purchased. The bill of sale or receipt must be produced when
making any claim under the terms of this guarantee.
Warranty conditions of BSH Home
Appliances Limited
UK&IE
Grand Union House, Old Wolverton Road, Wolverton, Milton
Keynes, MK12 5PT, UK
05/2022
The conditions below describe the prerequisites and scope
of our warranty. The warranty does not affect your statutory
rights or the obligations of your retailer and your contract
with them. These warranty conditions apply to appliances
purchased and operated in the United Kingdom and the
Republic of Ireland. We provide warranty cover for an
appliance subject to the following conditions:
▪ We will rectify defects affecting the appliance which are
clearly attributable to material and/or manufacturing
faults, provided they are reported immediately after being
identified, and within 24 months of the date of purchase or
60 months for registered eligible appliances (the "Warranty
Period").
▪ The warranty will not extend to fragile items such as glass
or cosmetic parts or consumable items such as light-bulbs.
▪ Warranty liability will not be triggered by minor variances
from nominal features which are of no significance to the
appliance's value or fitness for purpose.
▪ Service may not be available to all the islands around the
UK and Ireland, we reserve the right to offer approved local
partners in outlying areas. Please check with your retailer
or contact our customer service department if you need
more information.
▪ Warranty provision will be free of charge and we will
decide whether this will take the form of a repair or the
replacement of the appliance. Please note that replaced
parts pass into our ownership.
▪ Small appliances or vacuum cleaners that can reasonably
be transported or posted may need to be handed over
or shipped to our customer service centre. All other
appliances will be repaired on site.
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