Log Collection - Sony Vision Exchange PEQ-C100 System Integration & Services Manual

Pod
1. Connect a USB keyboard to the Pod.
2. Simultaneously press the Ctrl+Shift+Esc keys.
The Task Manager appears.
Note
If it is the OS that freezes, the above procedure cannot be used.
Main Unit and Pods
After launching the Task Manager, you can use the following procedure to log in as the OS
administrator.
1. Click [File] > [New Task (Run...)].
2. Enter "logoff" in the displayed dialog box, and click the [OK] button.
The Windows login screen appears.
3. Log in using the OS administrator account.
After launching the Task Manager, you can use the following procedure to run Explorer.
1. Click [File] > [New Task (Run...)].
2. Enter "explorer" in the displayed dialog box, and click the [OK] button.
The Windows Explorer screen appears.

Log collection

Use the following procedure to collect logs.
1. Connect a USB flash drive with sufficient free space to the main unit or Pod.
2. After Vision Exchange launches, open the [Administrator Menu] from the [Home] screen.
3. Open the [Maintenance] screen.
4. Press the [Log Export] button on the [Log Export] page.
The following files are saved on the USB flash drive.
Application log

Application configuration file

Windows system log

Application crash dump file

Background picture and foreground moved content configured in "Changing the

Background Picture/Foreground Movie of the Home Screen" (page 54).
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