Switching And Maintaining Languages (Ivp8) - Toshiba Stratagy IVP8 Installation And Maintenance Manual

Customization Examples
Users Menu Examples
Every User ID using this feature would be required to have a corresponding message taking User
ID, with a first digit of 7. In this example, the User ID mailbox 734 would be programmed as
follows:
Do Not Disturb
Store Messages
Copy Messages To

Switching and Maintaining Languages (IVP8)

Stratagy can support multiple languages simultaneously on any set of ports. The only requirements
are that you install an alternative language and configure the User IDs to enable a caller to change
to the alternate language. Additionally, you can control which User IDs a caller has access to when
selecting a specific language.
When Stratagy answers a call, processing begins at the Company Greeting User ID (default is User
ID 990). After playing the greeting, processing continues (by default) with the Caller Instructions
User ID (default is User ID 991), which plays the caller instructions. During either the Company
Greeting or Caller Instructions, you can give the caller the option to press a digit to hear the
instructions in a different language. When the caller enters the digit, Stratagy accesses another User
ID that contains the instructions in the proper language.
In order for callers to always access the proper language Caller Instructions User ID, you can
program Stratagy to perform the following:
1. If French is selected, remember the language selected.
2. Before playing the default Caller Instructions User ID (991), determine which language Caller
Instructions User ID should play.
Program Example
In the following example:
•
The foreign language is French, and the French system prompts are in a file called
FRENCH.IDX in the C:\STRATAGY directory.
•
User ID 990: Company Greeting User ID (default); English and contains the choice to select
French
•
User ID 991: default Caller Instructions User ID (English)
•
User ID 980: assigns French as the language selected
•
User ID 981: French Caller Instructions User ID
•
User ID 992: determines which language Caller Instructions User ID should play
➤
To program the example
1. For Greeting User ID 990, define the User's record to contain:
Menu 1: 980 (if the caller selects 1, Stratagy transfers the caller to User ID 980)
Done Chain: 991 (default)
2. Access the User ID mailbox via telephone. Record:
Greeting 1: "Thank you for calling our company. For English please stay on the line. [In
French] "For French, please press 1 now."
3. For Caller Instructions User ID 991, access the User ID mailbox via telephone. Record:
8-6
On
No
234
Stratagy I&M 06/02