Agent Status After Signaling Timeout; Cascaded Call Forwarding - Siemens HiPath 1100 Programming Manual

Programming an extension
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ekj
q
62

Agent status after signaling timeout.

Allows you to identify agent's status at the end of the
signaling timeout.
By default, once the signaling timeout expires the call is
transferred to a different group member and the agent
becomes unavailable (see User Manual - available/un-
available agent for a UCD group).
Required: Programming mode must be activated (*95
31994).
w
Enter the programming code.
w
p
Enter the UCD subscriber group number (790 to 799).
w
r
Select a status to be displayed for the agent after signal-
or
ing timeout expires:
q
= Available
r
= Unavailable (default)
w
p
Enter the next UCD subscriber group number.
or
w
r
Press this key.
Initial status for programming mode.

Cascaded call forwarding

This allows a call to be forwarded up to the third desti-
nation, regardless of the type of call forwarding, i.e.,
destination 1 has call forwarding to destination 2 and
destination 2 has call forwarding to destination 3. Any
call to destination 1 will be forwarded to destination 3.
If destination 3 has call forwarding, the operation will
not be performed.
The destination can be configured with call forward no
answer and/or with unconditional call forwarding.
Independently of the level of call forwarding, if the ex-
tension called has call forward no answer, this will be
called if there is no answer from the destination of the
unconditional call forwarding. If the extension called
does not have call forward no answer, the next call for-
ward no answer in the cascade will be called.
Example: