Agent Status After Signaling Timeout; Time In A Ucd Queue - Siemens HiPath 1100 Programming Manual

Programming an Extension
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Agent Status After Signaling Timeout.

Allows you to identify agent's status at the end of the
signaling timeout.
By default, once the signaling timeout expires the call is
transferred to a different group member and the agent
becomes unavailable (see User Manual - Available/Un-
available Agent for a UCD Group).
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
1 7 6
Enter the UCD Subscriber Group number (790 to 799).
or
Select a status to be displayed for the agent after signal-
* #
ing timeout expires:
* = Available
# = Unavailable (default)
Enter the next UCD Subscriber Group number.
or
Press this key.
#
Initial state for Programming Mode.

Time in a UCD Queue

This setting specifies the maximum length of time a call
is allowed to remain in a UCD Queue.
Once the time expires the call is disconnected or for-
warded to a UCD overflow call extension. The default
setting for a call to remain in a Queue is 1 minute.
Required: Programming Mode must be active (*95
31994).
Enter the code for programming.
0 3 1
Enter the UCD Subscriber Group number (790 to 799).
... Enter the time allowed for a call to remain in a Queue
9 9
(00 to 99 in 5-second increments) where 00 = 0 sec-
onds... 06 = 30 seconds ... 12 = 1 minute (default), 99
= 8 minutes and 15 seconds.
Enter the next UCD Subscriber Group number.
or
# Press this key.
Initial state for Programming Mode.