Sample Ucd Displays - Samsung OfficeServ 100 General Description Manual

Sample UCD Displays

005 calls in
queue now
There are five calls currently
waiting to be answered by the
UCD group.
longest wait
time is 02:24
The longest call on hold (waiting
to be answered) was for two
minutes, 24 seconds. This data
applies to all calls since the su-
pervisor data was last cleared.
It does not necessarily represent
calls currently in queue.
124 calls
received today
The UCD group has received 124
calls today.
average time in
queue is 03:51
The average time on hold (wait-
ing to be answered) is three
minutes and 51 seconds.
06 available
04 logged in
There are six members in the group.
Four of the members are currently
logged in.
201: answered
065 calls today
The agent at station 201 has an-
swered 65 calls today.
201: average
call time 04:43
The average call length for sta-
tion 201 is four minutes and 43
seconds.
202: Sandra
STATUS: OUT
Station 202 is currently out of
the group. (The display can also
show IN GROUP and DND.)
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