Samsung OfficeServ 100 General Description Manual page 84

Chapter 4
4-48
Business Features Package
6.A SELECTED TRUNK WAS BUSY
Pegged every time a trunk or trunk group was busy regardless of the manner in which it was
selected (e.g. DTS key, LCR, "9", 7xx, Trunk Group Select, Speed Dial, External Call For-
ward, DISA).
7.INTERNAL CALLS COMPLETED
These are all internal calls that were completed to any station, station group or device.
8.INTERNAL CALLS NOT COMPLETED
These are all internal calls that were not answered and resulted in the calling party hanging
up. A call to a station group that overflows to another station is considered not answered
whether the overflow destination did or did not answer.
9.TRUNK RECALLS TO STATION
These are trunk calls that were placed on any kind of hold and recalled a station; and also
trunk calls that were transferred, were not answered, and recalled the transferring station.
This includes members of the operator group that put calls on hold which then recall the op-
erator's station.
10.TRUNK RECALLS TO OPERATOR GROUP
These are any trunk calls that recalled to the operator group.
11. INTERNAL PAGE USED
Peg count of every time internal page was accessed.
12.EXTERNAL PAGE USED
Peg count for every time external page was accessed.
13.ALL PAGE USED
Peg count of every time the All Page feature was accessed. This does not include internal or
external page, 55+ * or PAGE *.
1.GROUP
A listing of all trunk groups assigned in the system.
2.OUTGOING
This is the number of outgoing trunk calls made using each trunk group. Pegged every time
a member of this trunk group was used to make a valid outgoing call. A valid outgoing call
is defined by the SMDR START TIME programmed in MMC programming.
B**************************** TRUNK GROUPS **************************
1 GROUP
9
800
801
2 OUTGOING
0000
0000
0000
3 BUSY
0000
0000
0000