Soft Keys - Samsung OfficeServ 100 General Description Manual

Chapter 4
4-38
Business Features Package
Override Identification
If another station barges-in on a user's conversation, the display will alert the user with a
[Barge from xxx] display if the system is set for barge-in with tone.
Programmed Message Display
Preprogrammed station messages set by other stations are displayed at the calling station's
keyset.

Soft Keys

Below the keyset LCD (except for large LCD keysets), there are three soft keys. These keys
allow the user to access features allowed by the station's class of service without requiring
the keyset to have designated feature keys.
Stopwatch Timer
Display keyset users can use this feature to time meetings, calls and other functions. Users
simply press once to start the timer and press again to stop the timer.
Text Messaging
This feature allows two display keyset users to respond to each other with preprogrammed
messages. After receiving an Off Hook Voice Announcement or station Camp-On, you may
respond with a text message while continuing to talk to your outside party. The other station
can view this message and take the appropriate action or respond with another text mes-
sage.
Up to 10 messages can be stored in the system memory and sent to another display keyset.
Only display keysets that are allowed in system programming will receive the TMSG soft key
in the display and can use this feature.
UCD Supervisor Displays
When UCD is used, multiple supervisors can view information about UCD group calls or
agents.
Call Screen
This allows the supervisor to view how many calls are in queue, the longest wait time, how
many calls have been received today, what the average time in queue is and how many calls
were abandoned.
Agent Screen
This allows the supervisor to monitor how many agents are logged in, check each agent's
status (IN GROUP, OUT OF GROUP, or DND), and view each agent's total number of calls,
average call length or average ring time.
NOTE: Accessing this screen will also allow a supervisor to change the status of each agent
(IN GROUP, OUT OF GROUP, or DND).