NEC ViVid Office 2020 Quick Reference Manual page 151

Condition
Automatic transmission is The number is wrong.
impossible.
The number is a voice number.
There is a problem at the receiving end
(such as, paper out, toner out, memory
full, power off, etc.).
TX Marker is too light. The Marker is becoming dry.
Reception
Condition
The received image is not Approved print paper is not being used.
clear.
The paper is damp.
Toner has run out.
There is a telephone line problem, or with
the sending end.
A blank page is printed on Toner supply is out.
the print paper at this
machine. The document was not placed correctly at
the sending end.
Automatic Reception is The machine is in the Manual Reception
impossible. mode.
Memory is full.
An alarm is displayed.
Streaks appear on the There is a problem with the telephone line,
received copy. or the sending side.
Cause
Confirm the facsimile number.
Confirm the facsimile number.
Contact the receiving end and check for
trouble.
Replace the stamp.
Cause
Only use quality copy paper.
Replace the paper supply.
Replace the toner cartridge.
Make a copy on this machine. If the copy
is clear, contact the sending side to check
for trouble.
Replace the toner cartridge.
Contact the sending end.
Set the Automatic Reception mode.
If paper has run out, replace the paper
supply to print out the document stored in
memory.
Follow the troubleshooting instructions to
reset the alarm.
Make a copy at this machine. If the copy is
clear, contact the sending side to check
for trouble.
5-19
Troubleshooting
Countermeasure
Countermeasure
Ref. Page
4-10
5
Ref. Page
12
4-3
4-6
4-6
Operation
Manual
(Fax)
4-3
Operation
Manual
(Fax)