In Case Of Difficulty - GE MDS 4790M Installation And Operation Manual

IN CASE OF DIFFICULTY...

GE MDS products are designed for long life and trouble-free operation. However, this equipment, as with
all electronic equipment may have an occasional component failure. The following information will assist
you in the event that servicing becomes necessary.
FACTORY TECHNICAL ASSISTANCE
Technical assistance for our products is available from our Customer Support Team during business hours
(8:00 A.M.–5:30 P.M. Eastern Time). When calling, please give the complete model number of the radio,
along with a description of the trouble symptom(s) that you are experiencing. In many cases, problems can
be resolved over the telephone, without the need for returning the unit to the factory.
Please use the following telephone numbers for product assistance:
585-242-9600 (Phone)
585-242-9620 (FAX)
FACTORY REPAIRS
Component-level repair of radio equipment is not recommended in the field. Many components are
installed using surface mount technology, which requires specialized training and equipment for proper
servicing. For this reason, the equipment should be returned to the factory for any PC board repairs. The
factory is best equipped to diagnose, repair and align your radio to its proper operating specifications.
If return of the equipment is necessary, you will be issued a Returned Material Authorization (RMA)
number. The RMA number will help expedite the repair so that the equipment can be repaired and returned
to you as quickly as possible. Please be sure to include the RMA number on the outside of the shipping
box, and on any correspondence relating to the repair. No equipment will be accepted for repair without
an RMA number.
A statement should accompany the radio describing, in detail, the trouble symptom(s), and a description
of any associated equipment normally connected to the radio. It is also important to include the name and
telephone number of a person in your organization who can be contacted if additional information is
required.
The radio must be properly packed for return to the factory. The original shipping container and packaging
materials should be used whenever possible. All factory returns should be addressed to:
When repairs have been completed, the equipment will be returned to you by the same shipping method
used to send it to the factory. Please specify if you wish to make different shipping arrangements.
GE MDS, LLC
Customer Service Department
(RMA No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA